Mr. Pete Lines, St. Konstantin
Having had holidays with you in St Konstantin for the last 10 - 12 years and never having had any problems with flights ( except for the odd hour delay, which is understandable ) I was surprised to find that my return flight to Luton had been cancelled completely.
What I would like to do is firstly thank your representative in St Konstantin, Desi, who let me down very gently with the information and then proceeded to work through her lunch break to find me another hotel room for the night and then into the night to keep me informed of progress on the rebooking of the flight.
I would also like to thank the rest of the staff in both Golden Sands and London for procuring for me another ticket for the next day (which I am sure was no easy task at such short notice).
It is employees like these that makes me come back to Balkan Holidays year after year.
Mr. Bott, Borovets
This was our first family skiing holiday and we had a great time. We had great ski instructors and the reps were friendly and helpful. Thanks very much!
Ms. Biggs, Sozopol
Fantastic, much better than expected
Ms. Dunbarr, Sozopol
Most excellent hotel. Lovely resort
Ms. Saul, Elenite
Excellent all round. Will return