1. Making a booking and payment
At the time of booking you are expected to pay a deposit of £90 per person, or the full cost of the holiday if you book within 8 weeks of departure, plus insurance premium if required. The deposit is required for all persons two years of age and over at the time of return from the holiday; no deposit is payable for infants. You must sign our booking form confirming your acceptance of our Booking Conditions and Holiday Information on behalf of yourself and all members of your party. As soon as the booking has been made you must complete and send to us the booking form. In the cases where you will be paying by cheque, please inclose it together with the form. We will then issue a confirmation invoice whereby a contract exists between us and all conditions become binding to us both. If you book through one of our authorized travel agents, all money paid to the agent in respect of a contract with an ATOL holder is at all times held by the agent on behalf of the ATOL holder. Your contract with Balkan Holidays is governed by English law and is subject to the exclusive jurisdiction of the courts of England and Wales. The person making the booking not only guarantees payment to us of the total cost of the holiday booked, but does so on behalf of and with the consent of all persons for whom the booking is completed. The balance of the holiday cost must be paid no later than 8 weeks before departure. If the deposit or balance is not received by the due date, we reserve the right to treat the booking as cancelled by you and levy cancellation charges as laid out under condition number 3. Your contract is with Balkan Holidays Ltd., trading as Balkan Holidays, a fully bonded member of ABTA (Member No. V089X) and licensed by the Civil Aviation Authority (ATOL No. 252).
If the price shown on the invoice is incorrect, compared to the applicable price, this will be deemed a mistake, and the booking will be invalid. We will be entitled to cancel the booking and re-invoice at the correct brochure price, if your booking was made more than 56 days before departure. We will have the right to rectify any mistakes up to 50 days before departure. If your booking was made less than 56 days before departure, we will have the right to do so up to 14 days before departure.


2. If you change your booking
Should you wish to alter any part of your holiday arrangements please notify us at once. We will always try to assist in such cases. Where an amendment to the holiday is made more than 29 days* before departure an administration charge will be made. If the number of persons booked changes, the holiday price will be recalculated on the basis of the amended party size. Any increase in price per person as a result of part cancellation (e.g. studio/apartments/villas underoccupancy charge, or sole occupancy charge in a twin), is not a cancellation charge and is not covered by our insurance. When the amendment is made within four weeks of departure the appropriate cancellation charges will be levied in all cases (except name changes – see below), but we will try wherever possible to provide you with the change requested, and if as a result of that Balkan Holidays incurs further costs, these will be passed on to you.
A change of name will be subject to special amendment charges, per person, as detailed below, depending on the proximity of the departure date. In addition insurance already charged is forfeited and must be paid again for the new person. All amendments and name changes must be made in writing to Balkan Holidays and the charges will depend on the date written notification is received by us.

* Not counting the day of travel
Note: If two or more components are changing the highest charge will apply. If all names change on a booking, then cancellation charges as shown in condition 3 will apply. When the amendment is made within 29 days of departure the appropriate cancellation charges will be levied in all cases (except name changes-see below).

Days of departure*	Up to 57	56 to 29	28 or less
Name Change (Charter flights only)
Replacement of existing name	£15.00 per prsn	£25.00 per prsn	£30.00 per prsn
Name correction (title, initials, spelling, age)	Free of charge	£10.00 per prsn	£30.00 per prsn

* Not counting the date of travel
Please note that the scheduled airlines we use do not permit name changes for any reason. Such changes may result in you being charged the full cost of the flight and may be subject to space being available for a new reservation. Additionally, you will also have to pay any extra costs that the airline passes onto us, as well as the appropriate name change fee as stated in the table above.
Tickets lost or re-issued are charged at £15.00 per ticket.


3. If you cancel your holiday
f holidays are cancelled customers cannot transfer deposits to another season. Insurance premium and amendment charges are not refundable.
Any cancellation should be notified by recorded delivery letter, by e-mail or by fax. We can accept no responsibility for cancellation charges arising from correspondence delayed or lost in the mail. We strongly recommend that you take out our holiday insurance, which covers cancellation charges as well as many other holiday contingencies. The premium must be paid with the booking form and deposit.
If you have to cancel your holiday Balkan Holidays must be notified in writing by the person who signed the booking form. The fees for cancellation are as follows:

Period before scheduled  departure within which notification is received by us in writing	Amount of cancellation  fee (expressed as % of  the total holiday price - excl. insurance and amendment charges)
More than 56 days**	Loss of Deposit
29-56 days	60%*+
15-28 days	75%*+
7-14 days	80%+
6 days or less, no show	100%+
* Or deposit whichever is greater; ** Not counting the day of travel; + Not applicable for scheduled airline tickets. Please refer to reservations for more details.

4. If you have a complaint
Any complaint should be reported to our representatives in the holiday centres and to the supplier of the service in question immediately so that it can be dealt with on the spot. If the matter cannot be put right in the resort, details of the problem should be recorded on a Guest's Comment Form which is available on request. This form must be forwarded to our Customer Services Department by the lead passenger on the booking, to reach us within 28 days of the completion of the holiday. We cannot accept liability in respect of any claims or complaints which are not notified to ourselves and any supplier involved entirely in accordance with this clause. We have no control over the behaviour of persons staying or visiting your holiday accommodation (including persons who have themselves booked through Balkan Holidays) and we are not responsible for any withdrawal or impairment of facilities or other loss or damage caused by them.
There may be times when your Representative is unable to resolve your complaint immediately. Whilst we appreciate this may be frustrating, we do expect you to act in a reasonable manner towards our staff and we will take action against anyone who displays intimidating or threatening behaviour.

5. What happens to complaints
We are a member of ABTA, membership number V089X. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you an arbitration scheme for resolution of disputes arising out of, or in connection with this contract. Further information on the Code and arbitration can be found at www.abta.com.

The arbitration scheme is arranged by ABTA and administered independently by the Chartered Institute of Arbitrators. It provides for a simple and inexpensive method of arbitration on documents alone with restricted liability in respect of costs. Full details will be provided on request or can be obtained from the ABTA website.

The scheme does not apply to claims for an amount greater than £5,000 per person. There is a limit of £25,000 per booking form. Neither does it apply to claims that are solely in respect of physical injury or illness or their consequences. The scheme can however deal with compensation claims which include an element of minor injury of illness subject to a limit of £1,000 on the amount the arbitrator can award per person in respect of this element.

The application for arbitration and Statement of Claim must be received by the Chartered Institute of Arbitrator within nine months of the date of return from the holiday. Outside this time limit arbitration under the Scheme may still be available if the company agrees, but the ABTA Code does not require such agreement.

For injury and illness claims, you may like to use the ABTA / Chartered Institute of Arbitrators Mediation Procedure. This is a voluntary scheme and requires us to agree for mediation to go ahead. The aim is to help you resolve your dispute in a quick and cost effective way. Details on request of from www.abta.com

6. The cost of your holiday
The prices featured in our current brochure apply at the time of going to press. Please note that Balkan Holidays reserves the right to alter the prices of any of the holidays shown in our brochure. You will be advised of the current price of the holiday you wish to book, before your contract is confirmed. Please confirm the price of your chosen holiday at the time of booking, either direct or via your travel agent. Prices in our brochure are offered per person, based on two adults sharing a room. Extras and supplements for regional UK departure airports, infants, single occupancy, extra week/night (subject to availability at our discretion), sea view, car hire, ticket on departure (where applicable), pre-booked aircraft seating etc., should be added to the cost. Please note the extras referred to above, do not include extras which incur a local charge payable in resort (please refer to our brochure's Holiday Information 'Extras to Pay' section). The holiday prices in this brochure are based on Sterling, and were calculated in December 2007 as quoted in the Financial Times Guide to All Currencies. For all our holidays whatever happens to the value of the Pound the price of your holiday will not be subject to any currency surcharges. The price of your holiday is however subject to surcharges if costs increase due to government action or if transportation costs generally increase. Even in this case we will absorb an amount equivalent to 2% of the holiday price which excludes insurance premiums and any amendment charges. Only amounts in excess of this 2% will be surcharged, but where a surcharge is payable there will be an administration charge of £1 per person together with an amount to cover agent's commission. If this means paying more than 10% of the holiday price, you will be entitled to cancel your holiday with a full refund of all amounts paid except for any premium paid to us for holiday insurance and amendment charges. Should you decide to cancel because of this, you must exercise your right within 14 days from the issue date printed on the invoice.

7. If we cancel your booking
Occasionally, it may prove necessary for us to cancel holiday arrangements, for example, due to lack of support making the holiday economically non-viable (all our holidays operate subject to a minimum number of participants). If we have to do so, other than due to your default in payment, we will offer you the choice of purchasing an alternative holiday of comparable standard if available (and paying or receiving a refund in respect of any price difference) or a full refund of all money paid to us. In addition, if we are forced to cancel less than eight weeks before departure, we will pay you compensation in accordance with the table set out in clause 8 "if we change your booking" below, except where the cancellation is made as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care. Such circumstances include but are not limited to those mentioned under "Important". In all cases our liability is limited to the payment set out in the compensation table and we regret we cannot be responsible for any expenses or losses you may incur as a result of any cancellation. Very rarely, we may be forced to curtail holiday arrangements due to circumstances amounting to "force majeure" as defined below. In this very unusual situation, we regret we cannot pay any compensation or make any refunds (except where these are obtained from any supplier) or meet any costs or losses you may incur as a result.

8. If we change your booking
As arrangements are planned many months in advance, we must reserve the right to make changes to brochure and holiday details both before and after your booking has been confirmed. We will endeavour to advise you of any change as soon as possible if there is time to do so before departure. It may also be necessary to change your arrival/departure airport in Bulgaria from Varna to Bourgas and vice versa. In all such cases, transportation between the airport and your holiday accommodation will be provided.
Occasionally, it is necessary to make a significant change to a holiday. Examples of significant changes are those which involve changing your UK departure airport (except between Gatwick, Heathrow , Luton and Stansted and vice versa) to one which is more inconvenient for you, changing your holiday resort, changing your confirmed accommodation to a lower Balkan Holidays category as defined (see holiday information), or a change to the time of your departure or return of more than twelve hours. In the event of such a significant change, we will give you the choice of:

(a) Accepting the changed arrangements as notified to you.
(b) Purchasing another holiday from us (and paying or receiving a refund in respect of any price difference)
(c) Cancelling your holiday and receiving a refund of money paid to us, except for any amendment charges.

If you wish to cancel your holidays or accept reasonable alternative we offer you as a result of a significant change, you must tell us within the time mentioned when we notify you about the significant change or if no time limit is mentioned, within 7 days of our notification. If you do not do so, we are entitled to assume that you wish to accept the new arrangements.
In addition, if we are forced to make a significant change within eight weeks of departure, we will pay you compensation in accordance with the table set out below except where the change is made as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even with all due care. Such circumstances include but are not limited to those mentioned under "force majeure".

Note: No claim for additional expenses or other compensation will be considered.
In no case however, will we pay compensation if any alternative accommodation accepted by you is of the same or higher standard or category than that originally booked. Further, in all cases, our liability is limited to the payments set out above and we regret we cannot meet any losses or expenses you may incur as a result of any change. No compensation is payable for minor changes.
Force Majeure: We regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by reason of circumstances amounting to "force majeure". Such circumstances include any events which we or the supplier of service in question could not, even with all due care, foresee or forestall, such as war or threat of war, civil strife, natural or nuclear disaster, industrial disputes, terrorist activity, adverse weather conditions, fire and all similar events.
IMPORTANT NOTE: If circumstances beyond our control make it necessary we reserve the right sometimes without prior notification to provide accommodation on your arrival in the holiday centre in an alternative hotel/apartment and/or resort of the class confirmed to you, or higher. This is particularly likely for early or late departures when not all the resort's properties are open. If we are aware of such changes, before your departure we shall inform your travel agent, or yourself in the case of a direct booking.

9. Our liability to you

• (i) We accept responsibility for any deficiencies in the services we are contractually obliged to provide, or for any failure of such services to reach a reasonable standard. In addition, we accept responsibility for any such failures caused by the acts and/or omissions of our employees, agents, sub-contractors and suppliers except where these result in death or personal injury which is dealt with below. For all claims other than those relating to death or personal injury however, our liability is limited to twice the holiday price (excluding insurance premiums and amendment charges) of the person(s) affected, except in the case of lost or damaged luggage where our liability is limited to £1,000, subject to a limit of £200 per item. This clause is subject to the " Important" note at the end of paragraph 8 "If we change your booking".
  
• (ii) We also accept responsibility should you or any member of your party suffer death, injury or illness as a result of any failure to perform or improper performance of any part of our contract with you by any of our employees, agents, suppliers, or sub-contractors providing they were at the time acting within the course of their employment. Please note that we will not be liable for any injury, illness or death or consequent losses suffered by you or any member of your party unless you are able to prove that such injury, illness or death was caused by lack of reasonable care and skill on the part of ourselves or our suppliers. And in all claims of whatever nature we will not be liable where the alleged loss or damage results from any of the following:
  (a) your own acts and/or omissions; or
  (b) those of a third party not connected with provision of the holiday arrangements and which were unforeseeable or unavoidable; or
  (c) an event which either ourselves or the supplier of the service(s) in question could not have foreseen or forestalled even with all due care.
  
• (iii) For all claims, our liabilities in respect of air, sea, road and rail carriers and providers of accommodation are limited as if we were carriers/providers of accommodation within the relevant international conventions which include The Warsaw Convention, The Athens Conventions, The Montreal Convention and The Berne/Cotif Convention. Copies of these conventions are available upon request. Further copies of various carriers' conditions of carriage, some of which limit liability, are also available for inspection. Furthermore, it is a condition of our acceptance of liability that you notify us of any claim in accordance with clause 4 "If you have a complaint". Further, where any payment is made, you must assign to ourselves or our insurers any rights you may have to pursue any third party and cooperate with ourselves and our insurers.
  
• (iv) Subject to our reasonable discretion, we will provide advice, guidance and initial financial assistance with legal costs in bringing an action against a third party to any client who through misadventure suffers death, illness or injury during their holiday arising out of an activity which does not form part of your holiday arrangements or excursion offered through our representatives or agents. All assistance, financial or otherwise, is subject to a limit of £5,000 per booking. In addition, we shall be entitled to recoup any costs we actually incur from you in the event of a suitable insurance policy being in force or a successful claim for costs being made against any third party.

10. Purpose of travel
All arrangements shown in this brochure are intended solely for leisure purposes and our negotiations with the various overseas authorities have been conducted on this basis. Due to this and the regulations governing the issue of visas, it is not normally possible to use these holidays for the purpose of business or attending conventions or congresses. Should you wish to travel for reasons other than leisure, please advise us of your requirements. Our Independent Travel Department will be very pleased to help you.

11. Hotels and Resorts
Where particular reference is made to hotel categories, these are part of the classification system officially recognised in the country concerned. Please remember that there is no International standard, and therefore variation does exist from one country to another.
IMPORTANT NOTE: Often descriptions of hotels and resorts include mention of sport and entertainment, but the availability of these and other resort amenities can sometimes be influenced by weather conditions and the number of visitors - particularly at the beginning and end of the season. Please note that in Bulgaria most swimming pools are open to all guests of the particular resort and the use of sunbeds, parasols and water slides are often subject to a local charge even for hotel residents.

12. Accommodation
All our prices are based on sharing twin or double bedded rooms or chalets, studios or apartments accommodating two to eight people. Single and underoccupancy supplements are shown under the holiday descriptions. Twin/three: Some accommodations can take an extra occasional bed to accommodate a third person. This will be of the camp bed or sofa type, and will be more suited to a child than an adult. The extra bed can be replaced by a cot for an infant, but rooms cannot take both, in which case clients must provide their own travel cot. Cot charges must be paid locally. We do, however, have some larger twins which can accommodate a third adult. Whenever family rooms are available, the appropriate supplement is shown. This type of accommodation is usually open plan, sometimes with adjoining sitting room. The occasional beds will be either of the sofa or camp bed type. Some furniture may be substituted for the extra beds.
Some hotels offer the use of two standard twin rooms connected by a door, each with its separate bathroom. These interconnected rooms are ideal for families with grown up children.
Seaside and seaview whether from public or guest room may be partly blocked by trees.
Although some hotels/apartments are described as located directly on the beachfront reaching the beach can sometimes involve the crossing of a small road.
Upgrades: Please note that upgrades to different hotels/apartments will be subject to the applicable administrative and cancellation fees plus the difference in brochure price.
Extra allocation rooms: At each of the featured properties in this brochure we have an allocation of rooms / apartments at contract conditions. When this allocation is full it may be possible for us to apply for additional rooms but these may not always be offered to us at the contract rates and therefore a supplement may apply. This may also occur if we are asked to obtain rooms of a type/standard not included in our normal allocation.

13. Insurance
Insurance is obligatory, either through us or through another company. Click here for details.

14. Children's rulebook

1. Free places are granted on 7 - 14 night holidays only (see also rule 4). Discounts are granted on 7 - 14 night holidays.
   
2. All free places are for single centre beach holidays (Bulgaria only - subject to availability). Deposit is payable for free places, but deducted from the total invoice.
   
3. All child prices are for children aged 2-11 (for holidays in Romania, Croatia, Montenegro and Slovenia), 2-12 (for Bulgarian Beach and Lake & Mountains holidays, and hotel Epidaurus in Croatia). Up to and including age 13: The hotels Palm Beach in Golden Sands, Bulgaria. In Croatia - hotel Epidaurus in Cavtat, hotels Montauro and Istra in Rovinj. Up to and including age 14: Sol Hotels Beach Nessebur Bay and Sol Nessabur Mare in the resort of Nessebur, Bulgaria. Up to and including age 15: Diamant, Rubin and Neptun in Porec. Up to and including age 16: Nessebur apartments, Villas Vita Park in Albena, Paradise Green Park in Golden Sands.
   
4. All supplements (flight, room facilities, etc.) are payable in full by all passengers. In accommodation only or self-catering apartments or studios, the adult price is based on the number of full fare paying adults sharing the accommodation. Children taking free or reduced price child places do not count towards room occupancy.
   
5. If one child qualifies for a Free child place, the second child pays the 2nd child price. Any further children pay the full adult price. Free child places are limited to only one per booking.
6. When children share a room with two adults, they use extra "occasional" beds. These are not full sized and are of the camp bed variety.
   
7. All child prices are subject to conditions at the time of booking and are based on children sharing a room with two full fare paying adults and getting half adult meal portions.
   
8. Should your holiday be changed, free child places for your new holiday will be subject to availability.
   
9. Free child places can not be used in conjunction with any other offer.
   
10. We do not accept bookings on any of our charter flights for children unaccompanied by adults if the children are under 18 years on the date of outward travel.
    
11. Infants:
    A. Infants under 2 years of age pay only £30.00 on charter flights and £45.00 on schedule flights, for Slovenia £59 pounds but they do not receive a separate seat on the aircraft or meals in the resort. Necessary expenses, such as cot charges, are to be paid directly to the hotel, but requirements must be specified at the time of booking.
    B. Children are classified as infants if they are under 2 on the date of return from the holiday, not on the date of departure from the UK.
    C. Twin rooms are not large enough to take an extra bed and full sized cot as well. You can take a folding carrycot however, as long as you accept the room will be very cramped with the extra bed in too. Baby cots are not available in most self-catering apartments and the apartments are not big enough to take a travel cot on top of the maximum occupancy as per hotel decription.
    D. There is no holiday deposit payable for infants.
    E. There is no luggage allowance for infants.
    
12. Single Parents
    The first child sharing with one adult saves between £30 and £50 per week off the adult price. The second child sharing receives a free child place provided one is available at the time of booking, otherwise pays the first child price shown in the price panel. This offer is applicable to one and two week holidays in a number of hotels on the Bulgarian Black Sea coast only, as indicated by the Single Parent logo.

15. Bring your friends with you
Travelling together is always more fun, and with Balkan Holidays it is also cheaper! Organising a group yourself can mean a free holiday!
GROUP DEPARTURE BETWEEN FREE PLACES
04.05 - 23.05 ... 1 in 8
24.05 - 13.06 ... 1 in 18
14.06 - 18.07* ... 1 in 13
19.07 - 22.08* ... 1 in 25
23.08 - 12.09 ... 1 in 13
13.09 - 19.09 ... 1 in 18
20.09 - 26.09 ... 1 in 13
27.09 - 17.10 ... 1 in 8
* Scottish departures as above excluding for the following dates:
27.06 - 30.07 ... 1 in 25
01.08 - 22.08 ... 1 in 13

All group discount may be subject to approval.

Conditions for group bookings:
a) The numbers shown are the minimum number required for a free place. Free places given will depend on the number of passengers paying full fare. Children granted discount do not count. Free child places are not available in conjunction with group discounts.
b) All group members must be named and on the same booking reference.
c) All group members must be on the same flight and in the same accommodation.
d) A full and final name list must be received in our office 10 weeks before departure.
e) A full deposit is required for each person travelling, including free place travellers, with the deposit for free places deducted from total invoice. Insurance, if required, must be paid for by each person travelling, including free place travellers.
f) If cancellation of a group member results in the group size falling below the required number, reductions will be altered accordingly, and any price increase necessitated by accommodation under-occupancy will be levied.
g) Discounts are off the basic holiday price.
h) Group discounts apply to beach holidays in Bulgaria only and do not apply for 5 star hotels, accommodation only and late deals.
i) Accommodation and all other supplements must be paid in full by all travellers. For groups larger than 30 persons, please contact the Reservations Department.
j) The number of free group places is limited and may not be available in conjunction with any other offers featured in this brochure or otherwise advertised.
k) Group booking offer is subject to availability and may be amended or withdrawn at any time.

16. What is Included / Not Included in the price
See Holiday information.

17. Carrier's liability
Information published on our web site is issued on the sole responsibility of the Tour Operator; it is not issued on behalf of, and does not commit, the airlines mentioned therein, or any other airlines whose services are used in the course of the tours. In addition, most if not all carriers limit or exclude their liability to you, often in accordance with International conventions which include The Warsaw Convention, The Athens Conventions, The Montreal Convention and The Berne/Cotif Convention. Copies of the relevant carriers' conditions are available on request.

18. Special requests
If you wish to make a special request, you must notify your travel agent or Balkan Holidays directly at the time of booking and ensure that it is noted on your booking form. Whilst we will endeavour to meet any reasonable request, we regret we cannot guarantee that they will be fulfilled and any failure to do so will not be a breach of contract on our part. We can not accept Special requests in relation to late availability and special offers.

19. Consumer protection
The air holidays and flights in this brochure are ATOL Protected, since we hold an Air Travel Organiser's Licence granted by the Civil Aviation Authority. Our ATOL number is ATOL 252. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information, please visit the ATOL web site at www.atol.org.uk.

If you book arrangements other than a package holiday from this brochure, your monies are protected by way of a bond held with ABTA

20. Data protection policy
In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements, we need to use the information you provide such as name, address, any specific needs/dietary requirements etc. We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as airlines, hotels, transport companies etc. The information may also be provided to security or credit checking companies, public authorities such as customs / immigration if required by them, or as required by law. Additionally, where your holiday is outside the European Economic Area, controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not, however, pass any information onto any person not responsible for part of your travel arrangements, except where expressly permitted by the Data Protection Act, we will only deal with the personal details you give us as set out above unless you agree otherwise. For example, if we wish to use any of your personal details for marketing purposes, we will tell you this when we ask for your details and give you the opportunity to say no if you do not want us to do so.

21. General
BBalkan Holidays reserves the right at its own discretion to terminate the holiday arrangements of anyone whose behaviour is such that it is likely, in the opinion of ourselves, the airline pilot, the accommodation owner / manager or any other person in authority, to cause distress, damage, danger or annoyance to other passengers, staff, any third party or property. Any enforced cancellation of this nature will be subject to full cancellation charges as detailed on page 176, with Balkan Holidays having no obligation to refund or compensate, or to organise or pay for the return travel arrangements. No refund can be considered on any tickets or coupons unless they are returned to our Head Office duly cancelled and amendments suitably endorsed.
You are generally entitled to ask us (by letter or e-mail) what details of yours are being held or processed, for what purpose and to whom they may be or have been disclosed. We will charge a fee to respond to such a request. In limited circumstances we are entitled to refuse your request.

22. Contents accuracy
All information in this brochure is given in good faith and to the best of our knowledge is correct at the time of going to press (August, 2007). We work hard to ensure that our brochures are accurate, but please appreciate that they are put together many months in advance, so the information may be amended because of changes made by our suppliers, or simple human error. Please bear in mind that hoteliers, restauranteurs, night club owners etc. may wish to maintain or improve their facilities, or even take a break. There may be changes to flight times, excursions or tour itineraries which may change as a result of local conditions. Circumstances such as these, or weather conditions, time of year etc., may cause some of the facilities and services we have described to be unavailable or different from those advertised in the brochure. Leisure facilities and swimming pools may be closed or under renovation, again some of these may not be free of charge and may be subject to availability. When we are told of any significant or long term changes we will always endeavour to advise you prior to your departure.
We reserve the right to change any website or other information before your booking is confirmed and the amended information will then form part of your contract with us. We reserve the right to correct errors prior to confirming your booking. You must ensure you check all details of your chosen holiday (including the price) with us at the time of booking.
The pictures used in this brochure are copyright protected and cannot be used without our prior consent.

23. Holiday survey forms
Your opinions about our service are very important to us and therefore we encourage you to complete one of our Holiday Survey Forms at the end of your holiday. This will help us make any improvements to the holidays that we offer.