What Our Holiday Price Include

• Air and coach travel to and from the resorts as detailed.
  
• Meals or light refreshments on all flights.
  
• Free luggage allowance of 20 kg (44 lbs), plus 5 kg hand luggage per person (excluding infants) on international flights; 15 kg luggage allowance on Bulgarian domestic flights.
  
• Accommodation and meals as described.
  
• All known current airport and security charges.
  
• Services of Balkan Holidays representative or agent at holiday centres.

Not Included

• Transportation between your home and the UK airports, porterage to and from check-in desks at the airports and the holiday hotels.
  
• The cost of personal items such as laundry, drinks and telephone calls.
  
• Costs of visas where required (see Passports and Visas Section).
  
• Holiday insurance.
  
• Use of the air-conditioning in certain hotels
  
• Use of sunbeds, umbrellas and other facilities in the hotel, around the swimming pools and on the beach unless otherwise specified
  
• Use of safety deposit boxes in hotels unless otherwise specified
  
• Use of local resort's transport unless otherwise specified
  
• Direct bookings are subject to a handling fee of 2% per transaction.
  
• Charges made for collection of tickets at your departure airport.
  
• Credit card handling fee.
  
• Supplements resulting from current uknown taxes and costs, if applicable at the time of your booking.
  
• Reimbursement to apartment onwers and hoteliers for any damage to their property.

Extras To Pay
The following facilities will usually incur a local charge unless otherwise stated in the hotel descriptions: Baby-sitting, use of swimming pools, sunbeds and parasols, table tennis, pool tables, health centres, safety deposit boxes, entry to discos/night clubs, use of a gym/sauna, etc. In addition, there is usually a small charge to pay for all public toilets, even those located in hotels.

Accommodation
Balkan Holidays Categories:
All hotels have been given a Balkan Holidays rating. This is based on our company knowledge only, so please do not compare it with other countries such as Spain or Britain as our destinations are totally different. Our references allow you to pick the best hotel to suit your needs and budget.

Basic and no-frills, but good value for money. You will not have a TV or phone, rooms and bathrooms will be small. Perfect for the value-conscious holiday-maker who spends the day out and about. Only a few hotels have swimming pools.
Standard accommodation with in-house facilities. Rooms generally have both TV and phones. Please read through descriptions carefully, as some properties have better rooms with fewer facilities, and vice-versa. Most hotels will offer the use of a swimming pool.
Modern, large hotels with lots of facilities. Rooms and bathrooms are spacious and well equipped. If comfort and convenience are important, then go for this standard of accommodation!
As the category suggests, these hotels offer excellent service and luxurious accommodation with a superb range of facilities. Certain hotels fall between two categories; here, we have added a "PLUS" to aid your decision making.

Apartments - all apartments featured have a kitchenette with hot plates, fridge, toaster and kettle. The extra beds are usually of a sofa type in the living room. The Welcome pack comprises of a bottle of mineral water, milk, bread and small portions of jam, butter, tea, coffee and suger.

Bathrooms
Please note that a typical Bulgarian bathroom is small and consists of a toilet, a basin and a shower with no curtain or tray, and a central drain in the floor. This is normal! If you need a larger bathroom we suggest choosing a 3 or 4 star property and booking a room with a bath.

Lifts
Please note: If a hotel offers lift facilities the same may be withdrawn from time to time for essential maintenance work. Please note that the withdrawal of such facilities is outside of our direct control. Many lifts offered may come commence on a floor other than ground level and may be approached by stairs.

Construction Work
Construction works and noise are almost unavoidable in certain developing resorts. Unfortunately such developments are not under our control. It is possible that there may be building work in the vicinity of your holiday accommodation, or in the resort area. As is the custom, work may start early in the day. Unfortunately, it is not always possible to foresee the nature and extent of such work, so please bear with us over these problems, as after all they are being done for the ultimate benefit of holidaymakers. We will contact you if, in our opinion, work is likely to disturb your stay.
In some resorts, the provision of roads, power and water supplies etc. does not always keep pace with the demands of rapid tourist development, so you may experience power cuts or problems with, for example, plumbing or drainage. In addition, during prolonged periods of hot weather the resort authorities sometimes find it necessary to conserve water supplies by implementing a "regime" with intermittent interruptions to supply. However, they always do their best to give advance notice of such interruptions and minimise inconvenience to holidaymakers.

Allocation On Arrival
"Allocation on arrival" means the accommodation will be provided in a resort/property anywhere within the particular holiday region stated, which may not necessarily be featured in our brochure or web site.
The prices for this type of holiday are valid at the time of booking only and are subject to availability. Upgrading a property in resort is subject to the current price, availability and the relevant administration/cancellation charge.
Balkan Holidays cannot guarantee a particular resort, property or extra facilities such as a swimming pool, prior to departure from the UK. Where provided, the Balkan Holidays invoice must always be taken on the holiday.

Hotel Meals
The board arrangement for each hotel or holiday is clearly shown in the price panel. Bed and breakfast denotes bed and continental breakfast usually from a buffet selection. Half board denotes breakfast and evening meal; full board denotes breakfast, lunch and evening meal. In some hotels all meals are served buffet style, and when this is known in advance it is detailed in our brochure or web site. Please note however that our suppliers reserve the right to change the meal basis from buffet style to table service or vice versa. The choice of meals for vegetarians or those requiring other special diets is very limited, usually restricted to salads and omelettes. Special meals on the aircraft may not be provided by all carriers. If a special diet is essential for you, we may have to decline your booking. Please also remember that meals for infants are paid for locally.

Health Matters
A Department of Health's leaflet (Ref T4) entitled "A Traveller's guide to Health" is available free from your doctor or travel agent, or by phoning 0800 555 777.
At the moment, certain vaccinations or inoculations may be recommended (although they are not compulsory) for the countries featured in our brochure or web site. Nonetheless, regulations are subject to change, and passengers are reminded that they are responsible for complying with entry and health requirements for all countries they intend to visit.
Also, we feel we should point out that in some foreign countries the general standard of hygiene, safety, public services and efficiency may differ from those in the UK, and changes in climate, diet and food preparation can lead to incidents of stomach upsets. Please therefore exercise greater care for your own protection and health in matters of hygiene and choice of food and drink.
All the resorts we feature have well equipped and staffed polyclinics and hospitals.
However, charges for first aid, treatments courses and medication can be substantial, and in the unfortunate event of you requiring medical treatment during your holiday, and incurring costs, it is well worth ensuring that you have adequate insurance.

PASSPORTS AND VISAS
It is a customers responsibility to be in possession of a full ten year valid passport and necessary visas. Balkan Holidays or the airlines, may refuse travel if you do not have the correct documents. Your passport and travel documents must be intact and you may not be able to travel if they are damaged.
Non British citizens should consult the Embassy of your destination country to check whether a visa is required. For travel to most countries a 10 year British passport with at least six months validity from the day of return is required for all British citizens, some countries apply different rules: clients with BRITISH SUBJECT PASSPORTs should also contact the embassy of their destination country for visa information.

If you need to apply for a new or replacement passport, be sure to leave plenty of time for the passport office to process you application: there can be delays at busy travel times.
The name on the passport must match the name on the ticket. If the passport and ticket does not match, you may not be able to travel and your insurance policy may be invalid.
It is not necessary to obtain visas before departure on these pre-booked inclusive holidays, but you should take your holiday confirmation invoice with you in case the reason for your visit is requested at the airport on arrival. Visas may be required for persons booked through our independent Travel Department. Please ask us on 020 7543 5569 or our agent at the time of booking.

PASSPORTS FOR CHILDREN
All children up to 16, including new-born babies, need their own passport to travel to Bulgaria. All Children aged 16 and over must also hold their own individual passports. For further information please contact the UK passport office on 08705 210 410.

The Foreign & Commonwealth office produces up-to-date travel information to help British travellers make informed decisions about travelling abroad. For further information please call 0870 606 0290 or visit www.fco.gov.uk /knowbeforeyougo.
Alternatively you can contact ABTA's Travel Information line on 0901 201 5050 (calls are charged at 50 pence per minute).

Flight routing
Flight routing is confirmed at the time of check-in. Please note all timings are subject to change. We reserve the right to change flight supplements from time to time. Supplements can go up or down.


Early and Late Seasonal Bookings
Our prices show especially good holiday value early and late in the season. However, as you'd expect, not all hotels, resort facilities (particularly beach facilities), restaurants, night clubs and children's activities may be available at these times. Local suppliers reserve the right, subject to weather and visitors in resort, to either withdraw or reduce the services provided. This could be due to cleaning, renovation or as a result of local conditions and Balkan Holidays cannot be held responsible. Please also note that alternative hotels (of the same category to those booked or higher) may be provided without notice when the resorts are not full or on occasion at other times.