We welcome any feedback our customers may have about our holidays!
All our customers have the opportunity to fill out a Customer Satisfaction Questionnaire. These
questionnaires are then analysed, to help us understand:
what we do well, so we can keep doing it!
areas where we can improve.
Please, spend some time reading some of the comments we have received!
"Our rep in Albena, Nicolai was wonderful. Could not be faulted"
Mr. Nicolaas
"Bulgaria a beautiful country. Rep from hotel excellent."
Ms. Daimler
"Overall an excellent holiday"
Ms. Summerson
"Another excellent holiday in Albena"
Mrs. Roeland
"Had a thoroughly fantastic holiday. Enjoyed very much by all"
Mr. Van der Sluis
"Impressed with Balkan. Had a great holiday and will come back very soon"
Ms. McCauley
"I am nearly 60 years of age and this is the most wonderful holiday I have ever had. It was pure magic, absolutely wonderful. A first class holiday. Every aspect of holiday was of very high standard"
Mrs. Burrows
"Love Albena, personally ideal for elderly. Plenty of seats, people are very kind and helpful."
Mr. Goldberg
"Loved it. In fact on my return home the next day, I re-booked to the same place, same hotel in September. We will return next year."
Ms. Edwards
"We found Bulgarian people very friendly and great with children"
Mrs. James
"Booking a holiday through Balkan Holidays is excellent service. Very prompt deliver of tickets, etc"
Mrs. Russel-Wong
"Good flights, no delays. Nikolai was fab"
Mr. Davut
"I would like to bring to your attention the fact of how impressed I have been with the excellent service I received whilst on holiday by one of your Balkan Reps. My daughter Jasmine was taken ill and Balkan Rep Tatyana Demerdjieva stepped in and gave us help advice and assistance over and above the call of duty.Tatyana made us feel secure in the knowledge that she was available even on days off if we needed her assistance, even during the night if we needed her. She is the best holiday Representative that we have ever met in all the holidays we have had. Thanks Tanya, thanks Balkan."
Mrs. Storey
"Another great holiday in Albena (9th). Easy online booking and getting loyalty discounts and always someone very helpful on the other end of the phone when you call. Thank you!"
Mr. McBride
"The holiday was fantastic and will hopefully return in the near future. "
Mr. Leather
"Good first experience in Bulgaria with Balkan Holidays. "
Ms. Williams
"Very impressed with all aspects of this holiday."
Ms. Watts
