Room 1
age 0-17

Our Customer Reviews

We welcome any feedback our customers may have about our holidays!

All our customers have the opportunity to fill out a Customer Satisfaction Questionnaire. These questionnaires are then analysed, to help us understand:

  • what we do well, so we can keep doing it!
  • areas where we can improve.

Please, spend some time reading some of the comments we have received!

See Reviews for:

  • "Very enjoyable holiday. Good value for money"
    Mr. Bondena
  • "Bansko has improved since last year"
    Mr. Smith
  • "Like Bansko so much we are thinking of buying property there"
    Mrs. Moore
  • "This was our 1st skiing holiday. It was far better than we ever imagined - Thank You"
    Ms. Deltarino
  • "Really enjoyed it. Internet based comments (Tripadvisor.com) meant we went with limited expectations. We were very pleasantly surprised."
    Ms. Faberij
  • "Your man in Bansko was fantastic, dealing with arrangements following my son's accident on the slopes. As were your staff Darren and Katie on Plovdiv airport. Many thanks"
    Mr. Roeland
  • "Excellent resort and hotel. Exceeded our expectations, food was very good and all staff friendly and helpful."
    Mrs. Uno
  • "Steve (Stoyan) the Rep was fab. Hotel was the best"
    Mrs. O'Donnel
  • "Excellent snow conditions, excellent ski instructor = excellent ski experience, excellent value for money"
    Ms. Rudnine
  • "It was a good holiday!"
    Ms. Delmar
  • "Overall enjoyed holiday, though snow conditions were poor."
    Mr. Alan
  • "Holiday overall was good"
    Mrs. White
  • "Excellent Holiday."
    Mr. Tenny
  • "Transfer rep Ivo was excellent"
    Mr. Summers
  • "Thoroughly enjoyed holiday"
    Mr. Anderson
  • "I am pleased the ski resort was quite high as it preserved the snow conditions well in a warm weather condition"
    Ms. Jones
  • "Overall very good value for money"
    Mr. Curtis
  • "Ski instructor Deyane Excellent. Please press on comments to him."
    Mr. Philips
  • "I really enjoyed my holiday and hope to come back soon."
    Mr. Matthews
  • "I was very pleased with the hotel, ski runs, hire equipment and ski school. A very enjoyable holiday."
    Ms. Taylor
  • "Good Holiday"
    Ms. Anderson
  • "Excellent holiday, great resort with all facilities you needed. Skiing was brilliant and has excellent skiing lesson. Would definitely travel with BH again."
    Mr. Jones
  • "Ten day ski holidays will be an excellent option"
    Mrs. Hunt
  • "Great ski resort for a family with varied ski abilities. Hotel was clean and comfortable. Staff friendly"
    Mr. Nils
  • "Good value family holiday"
    Ms. Hirst
  • "Vladimir the ski instructor was excellent/The hotel facilities were excellent"
    Mr. Cook
  • "Very nice, good snow, Lovely people. Excellent staff, great skiing."
    Mrs. Davies
  • "Skiing instructor was first class and did an excellent job"
    Ms. Hart
  • "Much better than expected. Resort worked hard to keep piste skiable. Hotel was superb."
    Ms. Robinson
  • "Wonderful bath robes in hotel and great swimming pool and sauna."
    Mrs. Baker
  • "Excellent"
    Ms. Spencer
  • "Due to poor snow, were moved to Bansko. We were very pleased with Balkan with the hotel that we changed to and how they dealt with."
    Mrs. Clarkson
  • "Excellent"
    Ms. Young
  • "I had an amazing time. Thank you."
    Mr. Smith
  • "A very enjoyable holiday"
    Mr. Howard
  • "The Entertainer Lou Taylor was a five star. Rep a credit to his company. Well done"
    Ms. Russel
  • "Overall, holiday expectation was exceeded"
    Ms. Evans
  • "Bulgaria is one of the friendliest, most beautiful places I have been to so far. I have been traveling for 6 months. Thank you so much"
    Mrs. Coleman
  • "Excellent hotel, good snow. Emerging resort"
    Mrs. Harris
  • "Excellent holiday, definitely want to return next year."
    Mrs. McKay
  • "Dessy & Stoyan excellent. Hotel excellent. Organization on 1st morning could be much better if started earlier + boot assistant was better + had more support"
    Ms. Smith
  • "Thank you for flying Newcastle. You are the only airline to service Bansko from Newcastle at a fair price"
    Mr. Lane
  • "Holiday was excellent. Resort exceeded expectation despite some negative online reviews (Tripadvisors, holidaywatchdog)"
    Ms. Wesley
  • "Good accommodation, thank you."
    Mr. Free
  • "Bulgaria is a beautiful country, whether you need to relax or have a good night entertainment, it caters for everyone and especially families, I would recommend Bulgaria."
    Mr. Raven
  • "This was by far the best holiday we have ever had and that includes Turkey, Switzerland, Italy. Poland, Cyprus, Tunisia and many more"
    Mr. Croana
  • "Just to let you know that we returned from our holiday yesterday and we all had an absolutely amazing time. None of us had been on this type of holiday before but we would definately go back. The location, hotel, slopes etc were all fantastic! Lots of thanks to Balkan Holidays from all of us. "
    Mrs. Morgan
  • "We had a great holiday. Sad to be going home! Thank you Balkan Holidays."
    Mr. Allport
  • "Ski instructor was excellent, can't praise him highly enough."
    Mrs. Hobbs
  • "Overall very good holiday + good value for money paid. "
    Mr. Green
  • "Great Service. Thank you!"
    Ms. Airey
  • "Had a really good holiday. Value for money. Friendly ski teachers. Would recommend."
    Mrs. Moorhouse
  • "Had a great time, see you next year."
    Mr. Birnie
  • "Over all very pleased good value for money would use Balkan again. "
    Ms. Hankin
  • "We will definitely travel with the company again and visit Bulgaria more especially Bansko, thank you for an amazing holiday!"
    Mr. Curry
  • "Great resort, all the staff and instructs were brilliant. Those extra touches really help to make the holiday even better. "
    Mr. George
  • "Instructors were very friendly and spoke good level of English. "
    Mr. Sparrey
  • "Excellent overall holiday. Balkan Rep very good. Can't wait to come again."
    Mr. Coats
  • "We had a brilliant holiday & hope to return to Bansko next year. "
    Mrs. Hunt
  • "Fantastic holiday, great location, staff and service. Looking forward to the next one. "
    Mr. Williams
  • "An excellent holiday and service."
    Mr. Thompson
  • "Fantastic holiday and beyond our expectations. Will definitely be back next year. "
    Mrs. Beecroft
  • "We had a great holiday, sad to be going home! Thank you Balkan Holidays. "
    Mr. Allport
  • "Hotel excellent as stated online. "
    Mr. Maclennan
  • "Kempinski Hotel - excellent. Skiing - very enjoyable. Resort - lively and interesting. Flights - average."
    Mr. Harris
  • "All reps in resort did a fantastic job of keeping us all entertained. But special mention to our entertainments rep, Kelly, she was fantastic. "
    Mr. Knott
  • "Excellent as described in the brochure, reps very helpful. "
    Mr. Astle
  • "Ski school and instructors were all very well spoken, polite and very helpful with both our children and took time to teach them to ski. "
    Mr. Lovering
Feedback