We welcome any feedback our customers may have about our holidays!
All our customers have the opportunity to fill out a Customer Satisfaction Questionnaire. These questionnaires are then analysed, to help us understand:
what we do well, so we can keep doing it!
areas where we can improve.
Please, spend some time reading some of the comments we have received!
We really enjoyed the holiday. Hotel + weather great, people friendly. Dubrovnik + Croatia, beautiful.
Ms. Chivers
The holiday was a delight with everything running very smoothly. Hotel and staff most pleasant
Ms. Atlee
Everything went smoothly. A wonderful holiday
Mr. Maltby
Balkan were outstanding from start to finish. You're a credit to the travel industry
Mrs. Ross
An excellent hotel in a great location.
Ms. York
Lovely city. Very enjoyable holiday
Ms. Aidan
I am 73 and my wife is 60. We do not want to be 'on the go' all the time. To have accomodation that allows for a certain 'home from home' lifestyle where one can spend the day, is a great benefit. Thank you
Mr. Atkinson
Mr. Jenkins, Sunny Beach
We had a really good holiday.
Ms. Hamm, Nessebar
Overall enjoyable first time visit.
Mrs. Fullert, Sozopol
Santa Marina is a lovely place
Mrs. Brany, Pomorie
Truly excellent. Difficult to find fault at all. Hotel was superb, food & drinks top class. Weather glorious Ms. Kizova was extremely nice and helpful.
Mrs. Crawford, Sunny Beach
Not long after our arrival in Bulgaria, after our wine tasting early on Saturday morning, I fell, cutting my leg very badly and subsequently fainted. I am now receiving treatment from my own doctor in England, it is a great relief to know that all the care I received in Bulgaria has been appropriate and that the wound is progressing satisfactorily and is responding to treatment. I would like to commend to Balkan Holidays all their staff who is involved in helping me in this unfortunate accident. Although I tried to thank them all the time, I would hope that my gratitude can be passed on by the company. I am looking forward to traveling with you again in the future.
