We welcome any feedback our customers may have about our holidays!
All our customers have the opportunity to fill out a Customer Satisfaction Questionnaire. These questionnaires are then analysed, to help us understand:
what we do well, so we can keep doing it!
areas where we can improve.
Please, spend some time reading some of the comments we have received!
Thoroughly enjoyed my stay in Golden Sands. The people are very kind and friendly and nothing is ever too much trouble. Excellent
Mrs. Partridge
At this was our first holiday to Bulgaria we did not know what to expect but we were pleasantly surprised, loved the Golden Sands resort and would come again.
Mrs. Edinburgh
The Bulgarian people were very friendly. Golden Sands was beautiful! Would go again.
Mr. Allsop
Thank you for a truly wonderful holiday!
Ms. Bellamy
The hotel was excellent, the staff made it a very pleasant place to be.
Mr. Rivers
All the staff worked very hard and were courteous. The animation team were fantastic, enjoyed by 2 12 year old boys and 2 older teenage girls and even adults sometimes.
Mr. Richards
Lovely Resort
Mrs. King
Very impressed, good value, would recommend.
Mr. Peters
Very good holiday.
Ms. Texas
I was pleased with the hotel and the friendliness of the staff. The hotel was extremely clean.
Mrs. Wiggins
Looking forward to booking next year when we get home.
Mr. Owen
Holiday was very good value for money paid.
Ms. Ross
Pleasantly surprised.
Mr. Granger
No complaints. Excellent holiday
Mrs. McCubbin
Thank you for providing such a great holiday! We have just returned from 14 days at Hotel Elena in Golden Beach. It was our first trip to Bulgaria, & certainly won't be our last
Mrs. Oulton
Just a short note to say a huge "THANK YOU “ to all at Balkan Holidays. We had the most wonderful holiday in Golden Sands in one of the best hotels we have ever stayed in....and we have stayed in hundreds! Excellent facilities, staff and restaurant....we plan to return sometime!
Thank you for your excellent organisation!
Best wishes
Mr. Johnston
Mrs. Ross, Dubrovnik
Balkan were outstanding from start to finish. You're a credit to the travel industry
Ms. Aidan, Dubrovnik
Lovely city. Very enjoyable holiday
Mrs. Reynolds, Nessebar
First time flying, enjoyed very much. Waited 61 years for this experience
Ms. Edwards, Albena
Loved it. In fact on my return home the next day, I re-booked to the same place, same hotel in September. We will return next year.
Mr. Tony, Sunny Beach
Great holiday, well worth it! Very friendly people around the resort.
