We welcome any feedback our customers may have about our holidays!
All our customers have the opportunity to fill out a Customer Satisfaction Questionnaire. These questionnaires are then analysed, to help us understand:
what we do well, so we can keep doing it!
areas where we can improve.
Please, spend some time reading some of the comments we have received!
Really enjoyed holiday in Bulgaria. First time and will be back to the same place, Nessebur.
Mrs. Atkins
Excellent holiday in every way. Best holiday ever abroad.
Mr. Strong
Excellent hotel and friendly hard-working staff, a very enjoyable holiday and will return in the future.
Mr. Grant
Excellent pirate cruise, nice resort and the kids club was an excellent experience, it was fab.
Mrs. Vickers
The overall holiday was great.
Ms. Victoria
Had a brilliant time, will be going back.
Ms. Ferdinand
Thoroughly enjoyed it would love to go again.
Mr. Blair
First time here loved it will go back.
Ms. Harriot
Very nice holiday, really satisfied, would go again.
Mr. Alexander
Can't wait to return to Bulgaria, very friendly people who cater for all age groups.
Mrs. Ender
Lovely and relaxing atmosphere.
Mr. Giles
We both had a really enjoyable time. Thanks
Mrs. Front
Staff and management very very helpful, kind and cheerful in hotel.
Mr. Bristol
The entertainment staff (animation team) at our hotel were excellent and certainly contributed to the enjoyment of our holiday
Ms. Mansfield
Entertainment very good, made our holiday.
Mr. Patterson
Excellent hotel and all staff. Would recommend hotel for families
Mrs. Neath
Simply superb, nothing but the best
Mr. Hinkley
Very nice holiday. Really satisfied, would go again
Mrs. Murray
We loved it!
Mr. Kent
An excellent good value holiday, friendly staff and excellent hotel and food.
Ms. Evans
Staff, accommodation, facilities all above expectation. Very impressed
Ms. Close
Lovely and relaxing atmosphere
Ms. Lee
Excellent value for money. Will definitely return to Balkans and will recommend holiday to friends/family
Ms. Maura
Very pleased with the hotel and staff. Both intend to return within next 1-2 years. Extremely good value for money holiday.
Mrs. Shanklin
People very friendly and helpful. I have already recommended Bulgaria, it's people and food etc to many friends in Scotland
Mr. Wight
Lovely time thank you
Mr. Warwick
Thoroughly enjoyed, would love to come again
Ms. Green
Cant wait to return to Bulgaria, very friendly people who cater for all age groups
Ms. Cox
Overall enjoyable first time visit.
Ms. Hamm
First time flying, enjoyed very much. Waited 61 years for this experience
Mrs. Reynolds
My wife and I returned from our 2 weeks in Bulgaria on Thursday and I just had to write to thank you for organizing the trip. We can not wait to go again
Mr. Smith
I would like to thank you for my wonderful holiday. I couldn't fault anything, the hotel was superb, clean, staff was efficient and friendly. We had the best view in the world from our balcony. I never felt the need to write and thank any company before. Once again thank you.
Mrs. Carroll
The food and beverage restaurants and bar quality was always the highest standard and it was en enjoyable experience to visit them. We were also very pleased with the variety offered. The staffs in all areas were caring and professional in their approach to all that they were asked to do and genuine in their approach and interaction with all guests. The hotel and grounds were remarkably clean and hygienic with cleaning seemingly to be a very high priority. The entertainment team were so energetic, fun and throughly nice people who all were so professional. We did have a great holiday and I am certain that we will be back.
Mr. Payne
We just returned from our 6th holiday with you to Bulgaria. Just had to say thank you for another wonderful holiday. This was our first time at the Mirage Hotel Nessebar, and because it was so good we booked up five days after our return, for next year. Well done Balkans and thank you once again.
Mrs. Carol Agnew
We just returned from our 6th holiday with you to Bulgaria. Just had to say thank you for another wonderful holiday. This was our first time at the Mirage Hotel Nessebar, and because it was so good we booked up five days after our return, for next year. Well done Balkans and thank you once again.
Mrs. Carol Agnew
Ms. Ferdinand, Nessebar
Had a brilliant time, will be going back.
Mrs. Morgan, Bansko
Just to let you know that we returned from our holiday yesterday and we all had an absolutely amazing time.
None of us had been on this type of holiday before but we would definately go back. The location, hotel, slopes etc were all fantastic! Lots of thanks to Balkan Holidays from all of us.
Mr. Dimitrov
The hotel and the resort lovely, nothing to complain about.
Ms. Daimler, Albena
Bulgaria a beautiful country. Rep from hotel excellent.
Mr. Cunningham, Budva
Just wanted to feedback on holiday we took with you to Aleksander Apartments in Budva. My family really enjoyed the experience - comfortable rooms, friendly and helpful staff, lots to do for the kids. The hotel pool was lovely, the beach and promenade full of interest and old town nice to walk around. We would definitely come back again. Thanks to you and the staff at hotel.
