Room 1
age 0-17

Our Customer Reviews

We welcome any feedback our customers may have about our holidays!

All our customers have the opportunity to fill out a Customer Satisfaction Questionnaire. These questionnaires are then analysed, to help us understand:

  • what we do well, so we can keep doing it!
  • areas where we can improve.

Please, spend some time reading some of the comments we have received!

See Reviews for:

  • "An enjoyable holiday."
    Mr. Redman
  • "Really enjoyed holiday in Bulgaria. First time and will be back to the same place, Nessebur."
    Mrs. Atkins
  • "Excellent holiday in every way. Best holiday ever abroad."
    Mr. Strong
  • "Excellent hotel and friendly hard-working staff, a very enjoyable holiday and will return in the future."
    Mr. Grant
  • "Excellent pirate cruise, nice resort and the kids club was an excellent experience, it was fab."
    Mrs. Vickers
  • "The overall holiday was great."
    Ms. Victoria
  • "Had a brilliant time, will be going back."
    Ms. Ferdinand
  • "Thoroughly enjoyed it would love to go again."
    Mr. Blair
  • "First time here loved it will go back."
    Ms. Harriot
  • "Very nice holiday, really satisfied, would go again."
    Mr. Alexander
  • "Can't wait to return to Bulgaria, very friendly people who cater for all age groups."
    Mrs. Ender
  • "Lovely and relaxing atmosphere."
    Mr. Giles
  • "We both had a really enjoyable time. Thanks"
    Mrs. Front
  • "Staff and management very very helpful, kind and cheerful in hotel."
    Mr. Bristol
  • "The entertainment staff (animation team) at our hotel were excellent and certainly contributed to the enjoyment of our holiday"
    Ms. Mansfield
  • "Entertainment very good, made our holiday."
    Mr. Patterson
  • "Excellent hotel and all staff. Would recommend hotel for families"
    Mrs. Neath
  • "Simply superb, nothing but the best"
    Mr. Hinkley
  • "Very nice holiday. Really satisfied, would go again"
    Mrs. Murray
  • "We loved it!"
    Mr. Kent
  • "An excellent good value holiday, friendly staff and excellent hotel and food."
    Ms. Evans
  • "Staff, accommodation, facilities all above expectation. Very impressed"
    Ms. Close
  • "Lovely and relaxing atmosphere"
    Ms. Lee
  • "Excellent value for money. Will definitely return to Balkans and will recommend holiday to friends/family"
    Ms. Maura
  • "Very pleased with the hotel and staff. Both intend to return within next 1-2 years. Extremely good value for money holiday."
    Mrs. Shanklin
  • "People very friendly and helpful. I have already recommended Bulgaria, it's people and food etc to many friends in Scotland"
    Mr. Wight
  • "Lovely time thank you"
    Mr. Warwick
  • "Thoroughly enjoyed, would love to come again"
    Ms. Green
  • "Cant wait to return to Bulgaria, very friendly people who cater for all age groups"
    Ms. Cox
  • "Overall enjoyable first time visit."
    Ms. Hamm
  • "First time flying, enjoyed very much. Waited 61 years for this experience"
    Mrs. Reynolds
  • "My wife and I returned from our 2 weeks in Bulgaria on Thursday and I just had to write to thank you for organizing the trip. We can not wait to go again "
    Mr. Smith
  • "I would like to thank you for my wonderful holiday. I couldn't fault anything, the hotel was superb, clean, staff was efficient and friendly. We had the best view in the world from our balcony. I never felt the need to write and thank any company before. Once again thank you."
    Mrs. Carroll
  • "The food and beverage restaurants and bar quality was always the highest standard and it was en enjoyable experience to visit them. We were also very pleased with the variety offered. The staffs in all areas were caring and professional in their approach to all that they were asked to do and genuine in their approach and interaction with all guests. The hotel and grounds were remarkably clean and hygienic with cleaning seemingly to be a very high priority. The entertainment team were so energetic, fun and throughly nice people who all were so professional. We did have a great holiday and I am certain that we will be back."
    Mr. Payne
  • "We just returned from our 6th holiday with you to Bulgaria. Just had to say thank you for another wonderful holiday. This was our first time at the Mirage Hotel Nessebar, and because it was so good we booked up five days after our return, for next year. Well done Balkans and thank you once again. "
    Mrs. Carol Agnew
  • "We just returned from our 6th holiday with you to Bulgaria. Just had to say thank you for another wonderful holiday. This was our first time at the Mirage Hotel Nessebar, and because it was so good we booked up five days after our return, for next year. Well done Balkans and thank you once again. "
    Mrs. Carol Agnew
  • "Very good shows in hotel. Great entertainment team. "
    Mr. Power
  • "This was our first holiday for 10 years we were so excited when it was booked. We ofter rang Balkan Holidays in London and found them very helpful. We will definitely book another holiday."
    Mrs. Muir
  • "I have traveled Europe for 60 years and USA and lived in Ethiopia. This holiday was the best value in many years. "
    Mr. CONBOY
  • "Flight arrangements were excellent. Hotel very good, clean and staff helpful. "
    Mr. Clark
  • "The holiday was booked as a 25 years anniversary for all the family. We really enjoyed ourselves. Thank you Balkan Holidays, you made our week special. "
    Mrs. Thomas
  • "Very good holiday experience."
    Mr. Ogden
  • "I was really pleased with my holiday, everything was just great."
    Mrs. Nowakowska
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