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Customer Reviews

We welcome any feedback our customers may have about our holidays!

All our customers have the opportunity to fill out a Customer Satisfaction Questionnaire. These questionnaires are then analysed, to help us understand:

  • what we do well, so we can keep doing it!
  • areas where we can improve.

Please, spend some time reading some of the comments we have received!
See Reviews for :
 
Sozopol, Bulgaria »
  • We had a really good relaxing holiday in Sozopol, and will come back again.
    Mr. Turner

  • Thank you for a great holiday, we did not want to leave.
    Mr. Redford

  • Excellent value, good all round holiday.
    Mrs. Chalmers

  • Excellent holiday, resort and hotel. Good value for money
    Mr. Palmer

  • Selena. Fab hotel
    Ms. Williams

  • Sozopol is good. Selena hotel is one of the best! Great holiday!
    Mrs. MacPherson

  • Excellent hotel Selena Sozopol and excellent food
    Mrs. Newman

  • A fantastic hotel. The brochure doesn't do it's justice
    Mrs. Salford

  • Most excellent hotel. Lovely resort
    Ms. Dunbarr

  • Great holiday
    Mr. Higgs

  • Brochure details did not show how much the resort of Sozopol has to offer. Fantastic resort
    Mr. Lundy

  • A great holiday. We loved Santa Marina
    Mr. Marks

  • It was a fantastic choice to travel with Balkan Holidays
    Mr. Railton

  • Please pass on our compliments to the staff of Santa Marina complex. A truly fantastic holiday
    Mr. Guildford

  • A great holiday - will come back again
    Mrs. Davis

  • The hotel was beautiful and the staff were helpful
    Ms. Warrington

  • Excellent holiday will definitely be returning next year
    Ms. Stokdale

  • Santa Marina is a lovely place
    Mrs. Fullert

  • Fantastic, much better than expected
    Ms. Biggs

  • This was our honeymoon and we have had an excellent time. The apartments were perfect and the staffs were brilliant
    Mrs. Taylor

  • Hotel was great. The best apartments we have been to
    Mrs. Bennett

  • Staff at resort was outstanding. Wish we had booked a longer holiday! Thank you all at Santa Marina
    Mrs. Shaw

  • Santa Marina holiday village was very clean, staff very pleasant. Apartment was spacious, and line and towels changed often.
    Ms. Moon
 
 
     
 
           
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Mrs. Keane, Sunny Beach
 First time in Bulgaria but will definitely go again.

 Ms. Mansfield, Nessebar
 The entertainment staff (animation team) at our hotel were excellent and certainly contributed to the enjoyment of our holiday

 Mr. Tyler, Sunny Beach
 Looking forward to going back next year.

 Mrs. Ross, Dubrovnik
 Balkan were outstanding from start to finish. You're a credit to the travel industry

 Ms. Ewen, Sunny Beach
 I have just come back from 2 weeks at the Hotel Laguna Park in Sunny Beach. I had such a fab holiday I came home on Sat and looked on line to book it for next year.
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