We welcome any feedback our customers may have about our holidays!
All our customers have the opportunity to fill out a Customer Satisfaction Questionnaire. These questionnaires are then analysed, to help us understand:
what we do well, so we can keep doing it!
areas where we can improve.
Please, spend some time reading some of the comments we have received!
Thank you for flight, very helpful and hope to see you again soon.
Mr. Clarke
We were pleasantly surprised by both Hotel Fenix and Sunny Beach. We will return
Mr. Field
Hotel very clean and staff lovely.
Ms. Stotter
Enjoyable.
Mrs. Smith
Very enjoyable.
Mr. English
Our first all inclusive holiday. Excellent value for money. Friendly Animators
Mr. Alexander
Great holiday, well worth it! Very friendly people around the resort.
Mr. Tony
A great holiday overall.
Mr. Kaur
Good food, good hotel, good resort
Mrs. Joy
Sunny Beach was well designed for the holiday maker. Plenty to do, very lively, safe, made to feel welcome.
Ms. Smith
First class with everything, suited us completely.
Mr. King
All staff were excellent from beginning to the end, and were all very friendly.
Mrs. McDonald
Everything top quality once again.
Mr. Davies
Balkan Holidays staff are amazing, well trained, pleasant, very professional at all times.
Mr. Tide
The staff on the place were well dressed, very polite and very helpful.
Ms. Elizabeth
Looking forward to going back next year.
Mr. Tyler
A very good and pleasant time. Lovely people.
Mr. Every
An excellent week in a fabulous hotel with excellent flights
Mr. Brian
We had a lovely time thank you.
Mr. Kinsella
It was very enjoyable. Next time I will go with the rest of my family.
Mrs. Fitzpatrick
We had a really good holiday.
Mr. Jenkins
Have been to Hotel Globus for 5 years, and always enjoy ourselves every time!
Mrs. Smith
Very enjoyable, thank you.
Ms. Danty
Excellent holiday for family, thank you very much!
Mrs. Taylor
Great holiday overall 10/10
Mr. Evans
Sunny Beach is one of the friendliest resorts I have visited, with great value for money.
Mr. Rogers
Hotel was perfect, highly recommended luxury hotel.
Mr. Adams
Good all round hotel for families, with great central location in the resort.
Mrs. Toni
We chose Bulgaria because Ibeorostar offered a hotel there. We have stayed in Iberostar hotels are always delighted.
Mr. Arthur
Excellent holiday, great entertainment team, coming back next year, 5 star!
Mr. williams
Enjoyable holiday will go again.
Mrs. O'Donoghue
Loved the holiday from start to finish, and out 1st thought when we got back home was to get booked up and to go again next year, Excellent!
Mr. Champion
Hotel fanatic, resort has something for everyone, highly recommended.
Mr. Kinsella
Very impressed with standard of entertainment for children. I would really recommend Sunny Beach Bulgaria to any family. Will take my own grandchildren soon.
Mrs. Wallace
First time in Bulgaria but will definitely go again.
Mrs. Keane
Good value for money.
Mr. Shields
I just enjoyed in my week in Bulgaria, thank you.
Ms. Richards
Had great time would recommend it to friends.
Mr. Amber
Fabulous Holiday
Mr. McKenna
Every member of staff was polite friendly and very helpful. Will recommend to others.
Mrs. Willis
Was very pleased with holiday.
Mr. Armstrong
Very Good - Excellent
Mr. Royal
Enjoyed all of the holiday will come back to Bulgaria.
Ms. Willaimson
Very impressed with the friendly and helpful staff and people in the resort, all in all a very enjoyable holiday and will return.
Mr. Turner
1st time in Bulgaria, will return again.
Mr. Charles
Royal Dreams in Sunny Beach, was excellent resort for families.
Mr. Duggan
Our first holiday to Bulgaria and we loved it! Returning next year, thank you.
Mr. Sanderson
Excellent holiday, found Bulgarian people very welcoming and helpful + helped to make our holiday a good experience.
Mrs. Williams
Thoroughly enjoyable, will be recommending to friends and family.
Mr. Scott
Bars, resort, shops very good.
Mrs. Wilkinson
I have just come back from 2 weeks at the Hotel Laguna Park in Sunny Beach. I had such a fab holiday I came home on Sat and looked on line to book it for next year.
Ms. Ewen
We have just returned from 2 weeks in Sunny Beach. Our 7 year old son attended 4 sessions of "Soccer in the Sun" with Scott and Rick. We would just like to say thank you as their effort and patience was fantastic and really built our son's confiidence. We have just booked for 2010 and Adam would love to attend Soccer in the Sun again.
Mrs. Lawler
I would just like to say what a great time we had on holiday at the Hotel Pomorie. This was our first holiday since my husband has been reliant on a wheelchair and the hotal was great, clean, helpfull, great staff, great food and great people. The airport was very good as soon as we got there they was very helpfull. It was a great place to go, would go again next year. Once again thank you!
Mr. Lorkin
We found both our flights with BH Air very comfortable. Our Balkan Rep Nikolay truly a gentleman, we found him extremely polite, efficient and very informative. A man performing a first class job on your behalf.
Mr. Barron
The hotel was superbly kept, very clean especially our room (625), the food was excellent with a wide choice of dishes, the staff were friendly and helpful. we will recommend your company and this hotel to our friends and will certainly consider using you again. The flights also were on schedule and smooth. We took one excursion to the blue mountains which was excellent value for money, a memorable day and with a really jolly and helpful tour guide. the resort rep was also informative, helpful and knowledgeable. Thank you for a great holiday.
Mrs. Hawthorne
We have just come back from a great holiday at the Laguna Park in sunny beach and was wondering if it would be possible for you to give me an e-mail address for the hotel as i would like to get in touch with the manager and thank him and also Ivan from the entertainments team, I would really appreciate your help in this matter
Mr. Fraser
Our family party of 8 people stayed at the Zvete Hotel in Sunny Beach Bulgaria, this was my 3rd visit to the resort of sunny beach we had a great holiday and would definitley stay at the Zvete Hotel again it was very clean the rooms were the most spacious I've ever stayed in, the food was very good and the staff were friendly, the activity team worked very hard providing entertainment throughout the day and put on a good show every night. Would definitely recommend others to give this hotel a try as I don't think they would be disappointed at all. Thanks for a great holiday hope to return soon.
Mr. Jones
Not long after our arrival in Bulgaria, after our wine tasting early on Saturday morning, I fell, cutting my leg very badly and subsequently fainted. I am now receiving treatment from my own doctor in England, it is a great relief to know that all the care I received in Bulgaria has been appropriate and that the wound is progressing satisfactorily and is responding to treatment. I would like to commend to Balkan Holidays all their staff who is involved in helping me in this unfortunate accident. Although I tried to thank them all the time, I would hope that my gratitude can be passed on by the company. I am looking forward to traveling with you again in the future.
Mrs. Crawford
Mr. Johnston, Golden Sands
Just a short note to say a huge "THANK YOU “ to all at Balkan Holidays. We had the most wonderful holiday in Golden Sands in one of the best hotels we have ever stayed in....and we have stayed in hundreds! Excellent facilities, staff and restaurant....we plan to return sometime!
Thank you for your excellent organisation!
Best wishes
Mrs. Toni, Sunny Beach
Good all round hotel for families, with great central location in the resort.
Mrs. Crawford, Sunny Beach
Not long after our arrival in Bulgaria, after our wine tasting early on Saturday morning, I fell, cutting my leg very badly and subsequently fainted. I am now receiving treatment from my own doctor in England, it is a great relief to know that all the care I received in Bulgaria has been appropriate and that the wound is progressing satisfactorily and is responding to treatment. I would like to commend to Balkan Holidays all their staff who is involved in helping me in this unfortunate accident. Although I tried to thank them all the time, I would hope that my gratitude can be passed on by the company. I am looking forward to traveling with you again in the future.
Mr. Kinsella, Sunny Beach
Hotel fanatic, resort has something for everyone, highly recommended.
Mrs. McNeily, Pomorie
Once again enjoyed our holiday to Bulgaria