|
 |
General
conditions |
|
|
|
General
Balkan Holidays reserves the right at its own discretion to terminate
the holiday arrangements of anyone whose behaviour is such that
it is likely, in our opinion, the airline pilot,
the accommodation owner / manager or any other person in authority,
to cause distress, damage, danger or annoyance to other passengers,
staff, any third party or property. Any enforced cancellation
of this nature will be subject to full cancellation charges as
detailed in the Booking conditions†,
with Balkan Holidays having no obligation to refund or compensate,
or to organise or pay for the return travel arrangements. No refund
can be considered on any tickets, or coupons unless they are returned
to our Head Office duly cancelled and amendments suitably endorsed.
 Hotels
and resorts
Where particular reference is made to hotel categories, these
are part of the classification system officially recognised in
the country concerned. Please remember that there is no International
standard, and therefore variation does exist from one country
to another.
IMPORTANT NOTE: Often descriptions of hotels and resorts
include mention of sport and entertainment, but the availability
of these and other resort amenities can sometimes be influenced
by weather conditions and the number of visitors - particularly
at the beginning and end of the season. Please note that swimming
pools are open to all guests of the particular resort and the
use of sun beds and umbrellas is often subject to a local charge
even for hotel residents.
Accommodation
All our prices are based on sharing twin or double bedded rooms
or chalets, studios or apartments accommodating two to eight people.
Single supplements are shown under the holiday descriptions. Twin/three:
Some accommodations can take an extra occasional bed to accommodate
a third person. This will be of the camp bed or sofa type, and
will be more suited to a child than an adult. The extra bed can
be replaced by a cot for an infant, but rooms cannot take both,
in which case clients must provide their own travel cot. Cot charges
must be paid locally.
We do, however, have some larger twins which can accommodate a
third adult. Whenever family rooms are available, the appropriate
supplement is shown. The type of accommodation normally consists
of a double bedroom and open plan adjoining sitting room. The
occasional beds will be either of the sofa or camp bed type. Some
furniture may be substituted for the extra beds. Some hotels offer
the use of two standard twin rooms connected by a door, each with
its separate bathroom. These interconnected rooms are ideal for
families with grown up children.
Seaside and seaview whether from public or guest room may be partly
blocked by trees.
Although some hotels/apartments are described as located directly
on the beachfront reaching the beach can sometimes involve the
crossing of a small road.
Upgrades: Please note that upgrades to different hotels/apartments
will be subject to the applicable administrative and cancellation
fees plus the difference in the shown price.
What Is Not Icluded
- Transportation between your home and the UK airports,
porterage to and from check-in desks at the airports and
the holiday hotels.
- The cost of personal items such as laundry, drinks and
telephone calls.
- Costs of visas where required (for non-British citizens
see further details on this page).
- Holiday insurance.
- No snow guarantee (winter holidays).
- Use of the air-conditioning in certain hotels.
- Use of sunbeds and umbrellas around the swimming pools
and on the beach unless otherwise specified.
- Use of safety deposit boxes in hotels unless otherwise
specified.
- Use of local resort’s transport unless otherwise
specified.
|
Insurance
Insurance is obligatory, either through us or through another
company. See travel insurance for more details.†
Childrens' Rulebook
- Free places† are granted
on one and two week holidays only (see also rule 4).
Discounts† are granted
on one and two week holidays.
- All free places are for single centre beach holidays
(Bulgaria only). Deposit is payable for free places, but
deducted from the total invoice.
- All child prices in the web site are for children aged
2-11 (for holidays in Romania, Croatia, Montenegro and Slovenia),
2-12 (for Bulgarian Beach and Lake & Mountains holidays,
and hotel Epidaurus in Croatia), 2-13 (for the Palma and
Palm Beach hotels) or 2-16 (for Nessebur apartments) inclusive.
- All supplements (flight, room facilities, etc.) are payable
in full by all passengers. Those granted free places do
not pay a flight supplement. In accommodation only or self-catering
apartments or studios, the adult price is based on the number
of full fare paying adults sharing the accommodation.
Children taking free or reduced price child places do not
count towards room occupancy.
- If one child qualifies for a Free child place, the second
child pays the 2nd child price. Any further children pay
the full adult price. Free child places are limited to only
one per booking.
- When children share a room with two adults, they use
extra "occasional" beds. These are not full sized
and are of the camp bed variety.
- All child prices are subject to conditions at the time
of booking and are based on children sharing a room with
two full fare paying adults and getting half adult meal
portions.
- Should your holiday be changed, free child places for
your new holiday will be subject to availability.
- Free child places can not be used in conjunction with
any other offer.
- Balkan Holidays do not allow children under the age of
16 to travel alone.
- Infants:
A. Infants under 2 years of age pay only £30.00 on
charter flights and £39.00 on schedule flights but
they do not receive a separate seat on the aircraft or meals
in the resort. Necessary expenses, such as cot charges,
are to be paid directly to the hotel, but requirements must
be specified at the time of booking.
B. Children are classified as infants if they are under
2 on the date of return from the holiday, not on the date
of departure from the UK.
C. Twin rooms are not large enough to take an extra bed
and full sized cot as well. You can take a folding carrycot
however, as long as you accept the room will be very cramped
with the extra bed in too.
D. There is no holiday deposit payable for infants.
E. There is no luggage allowance for infants.
- Single Parents
The first child sharing with one adult saves between £30
and £50 per holiday off the adult price. The second
child sharing receives a free child place provided one is
available at the time of booking, otherwise pays the first
child price shown in the price panel. This offer is applicable
to one and two week holidays in a number of hotels on the
Bulgarian Black Sea coast only, as indicated by the Single
Parent logo.
|
Bring Your Friends With You
Travelling together is always more fun, and with Balkan Holidays
it is also cheaper! Organising a group yourself can mean a free
holiday! †
Carrier's Liability
All information on this website is the sole responsibility of
the Tour Operator; it is not issued on behalf of, and does not
commit, the airlines mentioned therein, or any other airlines
whose services are used in the course of the tours. In addition,
most if not all carriers limit or exclude their liability to you,
often in accordance with International conventions. Copies of
the relevant carriers' conditions are available on request.
Consumer Protection
The air holidays and flights in these web sites are ATOL Protected,
since we hold an Air Travel Organiser's Licence granted by the
Civil Aviation Authority. Our ATOL number is ATOL 252. In the unlikely event of our insolvency, the
CAA will ensure that you are not stranded abroad and will arrange
to refund any money you have paid to us for an advance booking.
For further information, please visit the ATOL web site at www.atol.org.uk.
Data Protection Policy
In order to process your booking and to ensure that your travel
arrangements run smoothly and meet your requirements, we need
to use the information you provide such as name, address, any
specific needs/dietary requirements etc. We take full responsibility
for ensuring that proper security measures are in place to protect
your information. We must pass the information on to the relevant
suppliers of your travel arrangements such as airlines, hotels,
transport companies etc. The information may also be provided
to security or credit checking companies, public authorities such
as customs/immigration if required by them, or as required by
law. Additionally, where your holiday is outside the European
Economic Area, controls on data protection in your destination
may not be as strong as the legal requirements in this country.
However you can be assured we will not pass any information onto any person not
responsible for any part of your travel arrangements.
Special Requests
Whilst we will try to meet any reasonable requests, we regret
we cannot guarantee that they will be fulfilled and any failure
to do so will not be a breach of contract on our part.
Web Site Accuracy
We have made every effort to ensure the accuracy of the information
on this web site and continue to update it regularly. However
while we do our utmost to provide you with accurate prices and
information we can not guarantee the availability of any holiday
or flight at the advertised price. Prices shown on this website
are believed accurate but, in case of any discrepancy, the price
quoted during booking will be taken as the valid price for the
holiday or flight in question. Services and facilities may also
change or be withdrawn and there may be changes to flight times,
excursions or tour itineraries. When we are told of any significant
or long term changes we will always endeavour to advise you prior
to your departure. When in doubt please contact our Reservation Department on 0845 1301114.
The pictures used in this web site are copyright protected and
cannot be used without our prior consent.
|
| |
|
|
| |
† Please refer to our summer and
winter web sites for more detailed information |
| |
|
|
43 years of experience
Email Updates 
