HOLIDAY INFORMATION

WHAT OUR PACKAGE HOLIDAY PRICES INCLUDE:

• Air & coach travel to and from the resorts. Coach transfers require a minimum number of passengers to operate, there may be a supplement if the minimum is not reached.

• Luggage allowance

• Accommodation and meals as described

• All known current airport and security charges

• Services of Balkan Holidays representative or agent at holiday centres

WHAT OUR PACKAGE HOLIDAY PRICES DO NOT INCLUDE:

• Transportation between your home and the UK airports, porterage to and from check-in desks at these airports and the holiday hotels

• Supplements resulting from currently unknown taxes and costs, if applicable at the time of your booking

• In-flight meals on most of our flights

• Cost of personal items such as laundry and drinks

• Cost of visas where required (see further details on page 57 for non-British citizens)

• Holiday insurance and no snow guarantee (see details of our excellent scheme on page 58)

• Reimbursement to apartment owners and hoteliers for any damage to their property

• Charges made for collection of tickets at your departure airport

• Credit card handling fees

• Use of local resort transport unless otherwise specified

• Services of Balkan Holidays representatives for accommodation only and for hotels featured on the website only

• Excursions

• Ski pack items (whether pre-booked as separate items or together)

EXTRAS TO PAY

The following facilities will usually incur a local charge, unless otherwise stated in the hotel descriptions: Baby-sitting, tennis, table tennis, pool tables, safety deposit boxes, health centres, entry to discos / nightclubs, use of swimming pools, gymnasium / sauna, there is usually a small charge to pay for all public toilets, even those located in hotels.

LATE DEALS

The prices for this type of holiday are valid at the time of booking only and are subject to availability. Changing your accommodation in resort is subject to the current brochure price, availability and the relevant administration / cancellation charge.

HOTEL MEALS

The board arrangement for each hotel or holiday is clearly shown in the hotel description. Bed and breakfast denotes bed and continental breakfast usually from a buffet selection. Half board denotes breakfast and evening meal; full board denotes breakfast, lunch and evening meal. Self-catering accommodation is provided with a kitchenette. In some hotels all meals are served buffet style, and when this is known in advance it is detailed in the brochure. Please note however that our suppliers reserve the right to change the meal basis from buffet style to table service or vice versa. The choice of meals for vegetarians or those requiring other special diets is very limited, usually restricted to salads and omelettes. Special meals on the aircraft may not be provided by all carriers. If a special diet is essential for you, we may have to decline your booking. Please also remember that meals for infants are paid for locally.

HEALTH MATTERS

A Department of Health leaflet (ref T4) "A Travellers Guide to Health" is available free from your doctor, travel agent, or by phoning free phone 0800 555 777. At the moment, certain vaccinations or inoculation may be recommended (although are not compulsory) for the countries featured in this brochure. Nonetheless, regulations are subject to change, and passengers are reminded that they are responsible for complying with entry and health requirements for all countries they intend to visit. Also, we feel we should point out that in some foreign countries general standards of hygiene, safety, public services and efficiency may differ from those in the UK, and changes in climate, diet and food preparation can lead to incidents of stomach upsets. Please therefore exercise greater care for your own protection and health in matters of hygiene and choice of food and drink. All the resorts we feature in Romania, Slovenia and Bulgaria have well equipped polyclinics. However, charges for first aid, treatments courses and medication can be substantial, and in the unfortunate event of you requiring medical treatment during your holiday, and incurring costs, it is well worth ensuring that you have adequate insurance.

A “Winter Holiday Guide” will be provided along with your travel documents, please take a few moments to read this essential information.

Your Safety – We have taken all reasonable care to make sure all aspects of your holiday run smoothly, and your safety and welfare whilst your are on holiday are no exception. We endeavour to make sure your accommodation and other services are provided by reputable suppliers. These suppliers should follow the local and national standards of the country where they are provided.

Safety Standards

Safety standards can and do vary from one country to another, and may not be the same as those which can be found in the UK. We therefore recommend that on arrival at your accommodation, please take time to familiarise yourself with the layout of the property. Take particular notice of the fire safety instructions and emergency procedures. These should be posted at reception or in your room. If these are not present, please ask at reception.

Swimming Pool

In most destinations, it is not a requirement to have a dedicated lifeguard in your holiday accommodation. It is therefore important that you and your party take the time to familiarise yourselves with the pool and pool area. We ask that you are extra vigilant when travelling with children and that they are accompanied by an adult at all times whilst swimming.

Please take a moment to familiarise yourself with local regulations and swimming conditions.

Children’s Safety

Balconies, lifts and swimming pools are just some of the areas accidents can occur when children are not properly supervised by their parents or legal guardians. We take reasonable care to make sure standards are as high as possible; however, before using any facilities provided for children, e.g. cots, we ask that you satisfy yourself that they are in good condition and up to the safety standards you would expect.

Personal Safety

Although crime rates are low, as with any destination, tourists need to be extra vigilant when venturing into resort. This is most important in areas where large crowds of people may gather, such as markets and bazaars. Remember to keep valuables out of sight, or better still, most hotels will offer a safety deposit box for your peace of mind.

Excursion Safety

We take all reasonable care and work closely with respected excursion providers to make sure the excursions they offer are safe and enjoyable and in accordance with local standards. However, your contract for any excursion whether pre-booked or booked in resort is with the excursion provider not Balkan Holidays and you will be bound by the actual providers’ terms and conditions. Should you choose to organise your own excursions or activities it is your responsibility to satisfy yourself that your insurance covers you for that activity.

FCO Advice

The Foreign and Commonwealth Office offer the most up to date travel information available. If you have any concerns about the area which your are travelling to, the latest notifications can be checked on http://www.fco.gov.uk/knowbeforeyougo or by calling 0845 850 2829.

EARLY AND LATE SEASON HOLIDAYS

Our prices show especially good holiday value early and late in the season. However, as you would expect, not all hotels, resort facilities, restaurants, night clubs and children's activities may be available at these times due to poor weather conditions and/or lack of support. Local suppliers reserve the right, subject to weather and visitors in resort, to either withdraw or reduce the services provided. This could be due to cleaning, renovation or as a result of local conditions and Balkan Holidays cannot be held responsible. Please also note that alternative hotels (of the same category to those booked or higher) may be provided without notice when the resorts are not full, or on occasion at other times.

CURTAILMENTS

Should you need to curtail your holiday, Balkan Holidays will endeavour to fly you back to the UK on the earliest possible flight with available seats. However this may not be to your original departure airport and Balkan Holidays cannot be liable for an onward transfer. In such circumstances it may be necessary to seek the assistance of your insurance company.

Curtailment charge for a flight with BH AIR is £75.00, if your flight is with a scheduled airline, charges will depend on the terms and conditions of carriage of the airline in question.

BOOKING CONDITIONS

Your Commitment To Us

1. Making a booking and payment

At the time of booking you are required to pay either a deposit, if your booking is made more than 8 weeks before departure, or the full cost of the package holiday together with any pre-booked extras shown separately on your booking confirmation if you book within 8 weeks of departure, plus insurance premium if required. The value of the deposit will be £140 per person for all holidays, with the exception of those travelling to Slovenia on certain flights, when the deposit will be increased depending on the airline and will vary by departure. The deposit is required for all persons who are two years of age and over at the time of return from the holiday; no deposit is payable for infants. When you make your booking you guarantee that you have the authority to accept the terms of these booking conditions on behalf of your party. As soon as the booking has been made, credit card authorisation for the deposit, or full payment if booking within 8 weeks of departure, will be cleared. We will then issue a confirmation invoice whereby a contract exists between us, and all conditions became binding on us both. If you book through one of our authorised travel agents, all monies paid to the agent in respect of a contract with an ATOL holder is at all times held by the agent on behalf of the ATOL holder (pipeline monies). No employee of this company has the right to vary these booking conditions. Your contract with Balkan Holidays is governed by English law and is subject to the exclusive jurisdiction of the courts of England and Wales.

Any reference to a package holiday is a reference to a package as set out in the Package Travel, Package Holidays and Package Tours Regulations 1992.The person making the booking not only guarantees payment to us of the total cost of the holiday booked, but does so on behalf of and with the consent of all persons for whom the booking is completed. Payment by credit card for your holiday will incur a charge of 2% for each transaction (note 2.5% for American Express).The balance of the holiday cost must be paid no later than 8 weeks before departure. If the deposit or balance is not received by the due date, we reserve the right to treat the booking as cancelled by you and levy cancellation charges as laid out under condition number 3. Your contract is with Balkan Holidays Ltd, trading as Balkan Holidays, a member of ABTA (member No. V089X) and licensed by the Civil Aviation Authority (ATOL No. 0252). If the confirmation invoice is not exactly in accordance with your request, and / or the costing is incorrect, please notify us at once. If such notification is not received within 14 days of issue, we regret that it may harm your rights if we are not notified of any inaccuracies within 14 days of issuing your confirmation invoice.

If the price shown on the invoice is incorrect compared to the applicable price, this will be deemed a mistake. We will be entitled to cancel or amend the booking and re-invoice at the correct price. We will have the right to rectify any mistake up to 50 days before departure. If your booking was made less than 56 days before departure, we will have the right to do so up to 14 days before departure.

Ski Services can not be booked less than 7 working days before departure*.

Should you book through a travel agent, any advice given to you by your travel agent which is not based on the advice given by us to them is their responsibility.

1. Pre-bookable Ski Packs

All elements of ski packs whether purchased separately or together do not form part of your package holiday. The Booking Conditions included in this section together with the description of the pre-bookable Ski Pack Items contained in the general information contained in this brochure, form the basis of your agreement with the Ski Pack Service Providers. All information in our brochure and on our website has been supplied by the Service Providers and we do not accept any responsibility for any errors or omissions on the part of the Service Providers. All Service Providers have agreed that these Booking Conditions form the basis of your contract with the Service Provider for the purchase of the Ski Pack items but reserve the right to add other conditions or vary these conditions as they may feel necessary. Where this occurs, we will notify you of any other conditions or variations to these Booking Conditions. These Booking Conditions also specify the basis on which we promote the Service and manage your booking and in particular how we act on behalf of the Service Providers as an agent. Please read them carefully as they explain the respective rights and obligations of all concerned.

When we issue you with a written confirmation on behalf of the Service Provider this confirms that the Service Provider has entered into a contract with you, which is subject to these booking conditions (and any other conditions introduced by the Service Provider) and the Service Provider’s terms and conditions. We will take payment from you on behalf of the Service Provider. The Service Provider reserves the right to refuse any booking before or after the issue of your written confirmation, even if monies have been paid. In the unlikely event they do so, they will endeavour to offer you an alternative service. Where the alternative option is acceptable, the money you have already paid will then be attributed towards the cost.

We will send your written confirmation either by post or by email, as requested. It is your responsibility to check your emails regularly and advise us of any change to your email address. As soon as you receive your confirmation, you should check the details carefully. If anything is not correct you must advise straight away. We reserve the right to charge an amendment fee to put right any error by you or where you fail to inform us of any error within 14 days of receipt.

If your balance of payment is not received by the due date, we on the behalf of Service Providers are permitted to treat your booking as cancelled by you and cancellation charges will be payable in line with the typical cancellation charges set out below. Cancellation charges vary depending on the number of days before your arrival date that notification of the cancellation is received by us in writing and are set by the Service Provider you have booked with. The charges set out below are the typical charges set by the Service Providers:

Period before scheduled departure date when

your cancellation notification is received Typical cancellation charge expressed

as a % of Ski Pack Items

29-56 days 60%

15-28 days 75%

7-14 days 80%

6 or less 100%

Should you cancel your pre-booked service, cancellation fees will be imposed by the Service Provider. Cancellation charges vary depending on the number of days before the arrival date that notification of cancellation is received by us in writing and are set by the Service Provider you have booked with. The charges set out in the typical charges are the standard charges set but you should be aware that some Service Providers may levy a different charge. Any difference from the standard typical charges set out above will be notified to you by the Service Provider.

2. If you change your booking

Should you wish to alter any part of your holiday arrangements please notify us at once. We will always try to assist in such cases. Where an amendment to the holiday is made more than 29 days before departure, an administration charge will be made. If the number of persons booked changes, the holiday price will be recalculated on the basis of the amended party size. Any increase in price per person as a result of a part cancellation (e.g. studio / apartments / chalet underoccupancy charge, or sole occupancy charge in a twin), is not a cancellation charge and is not covered by our insurance. (Cancellation or part cancellation of ski extras will incur amendment fees as detailed below, and no alterations to ski extras are accepted by ski service providers within one month of travel. Ski extras may not be added less than 7 working days before departure and will have to be purchased direct in resort upon arrival). When the amendment is made within four weeks of departure, the appropriate cancellation charges will be levied in all cases (except name changes – see below), but we will try wherever possible to provide you with the change requested, and if as a result of that Balkan Holidays incurs further costs, these will be passed on to you.

A change of name will be subject to special amendment charges, per person, as detailed below, depending on the proximity of the departure date. In addition, insurance already charged is forfeited and must be paid again for the new person. All amendments and name changes must be made in writing to Balkan Holidays and the charges will depend on the date written notification is received by us. Any amendments made over the telephone must be confirmed in writing to Balkan Holidays and it is your responsibility to ensure that we have received it.

Days of departure* Up to 57 56 to 29 28 to 15 14 or less

Amendments

Departure, £15.00 £30.00 Cancellation Cancellation

airport or flight per person per person (75%) (100%)

Holiday Duration £15.00 £30.00 £60.00 Cancellation

per change per change per change (100%)

Holiday £15.00 £30.00 £60.00 Cancellation

Accommodation per person per person per person (100%)

Room type £15.00 £20.00 £30.00 Cancellation

within the same per change per change per change (100%)

accommodation /

Board basis

Ski and £15.00 £20.00 Cancellation Cancellation

other extras per change per change (100% ski extras) (100% ski extras)

* Not counting the day of travel

Note: If two or more components are changing the highest charge will apply. If all names change on a booking, then cancellation charges as shown in condition 3 will apply. When the amendment is made within 29 days of departure the appropriate cancellation charges will be levied in all cases (except name changes-see below).

Days of departure* Up to 57 56 to 29 28 or less

Name Change (Charter flights only)

Replacement £15.00 £25.00 £30.00

of existing name per person per person per person

Name correction Free of £10.00 £30.00

(title, spelling, age) charge per person per person

* Not counting the date of travel

Please note that the scheduled airlines, charter airlines and all no-frills airlines we use do not permit name changes for any reason. Such changes will result in you being charged the full cost of the flight and may be subject to space being available for a new reservation. Additionally, you will also have to pay any extra costs that the airline passes onto us, as well as the appropriate name change fee as stated in the table above. Re-issued e-tickets are charged at £15 per person.

3. If You Cancel Your Holiday

If you amend or cancel your holiday, deposits cannot be transferred to another season. Insurance premium and amendment charges are not refundable.

Any cancellation should be notified by recorded delivery letter, by email or by fax. We can accept no responsibility for cancellation charges arising from correspondence delayed or lost in the mail. We strongly recommend that you take out our holiday insurance, which covers cancellation charges as well as many other holiday contingencies. Details of the cover offered are printed on page 59 of this brochure. The premium must be paid at the time of booking.

If you have to cancel your holiday, Balkan Holidays must be notified in writing by the person who signed the booking form. It is the sender’s responsibility to ensure that we have received the letter/fax/email. The fees for cancellation are as follows:

Period before scheduled Amount of cancellation fee

departure within which (expressed as % of total holiday

notification is received price - excluding insurance

by us in writing and amendment charges)

More than 56 days** Loss of Deposit+

29-56 days 60%*+

15-28 days 75%*+

7-14 days 80%+

6 days or less, no show 100%+

* Or deposit whichever is greater; ** Not counting the day of travel

+ Not applicable for scheduled airline tickets. Please refer to reservations for more details

Our Commitment To You

4. If We Cancel Your Holiday

Occasionally, it may prove necessary for us to cancel holiday arrangements, e.g. lack of support making the holiday economically non-viable (all our holidays operate subject to a minimum number of participants), which we must reserve the right to do. If we have to do so, other than due to your default in payment, we will offer you the choice of purchasing an alternative holiday of comparable standard, if available (and paying or receiving a refund in respect of any price difference), or a full refund of all money paid to us. In addition, if we are forced to cancel less than eight weeks before departure, except for reasons of ”force majeure” (see below), we will pay you compensation in accordance with the table set out in clause 5 below. In all cases our liability is limited to the payment set out in the compensation table and we regret we cannot be responsible for any expenses or losses you may incur as a result of any cancellation. Very rarely, we may be forced to curtail holiday arrangements due to circumstances amounting to ”force majeure” as defined below. In this very unusual situation, we regret we cannot pay any compensation or make any refunds (except where these are obtained from any supplier) or meet any costs or losses you may incur as a result.

5. If We Change Your Booking

It is unlikely that we will have to make any changes to your travel arrangements, but we do plan the arrangements many months in advance. Occasionally, we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you or your travel agent of them at the earliest possible date. We also reserve the right in any circumstances to cancel your travel arrangements. For example, if the minimum number of clients required for a particular travel arrangement is not reached, we may have to cancel it. However, we will not cancel your travel arrangements less than 8 weeks before your departure date, except for reasons of force majeure or unusual circumstances we could not have foreseen or failure by you to pay the final balance. If we are unable to provide the booked travel arrangements, except in the case of a minor change, you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value). If it is necessary to cancel your travel arrangements, we will pay to you compensation as set out in this clause.

In accordance with EU Regulation 2111/2005 we are required to advise you of the actual carrier operating your flight / connecting flight / transfer. We do this by listing carriers to be used or likely to be used as follows: BH Air, Bulgaria Air, Thomson Airlines, Adria Airways, Tarom Romanian Airways, Jat Airways, Easy Jet, Thomas Cook, Wizz Air.

Any changes to the actual airline after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. Such a change is deemed to be a minor change. Other examples of minor changes include alteration of your outward / return flights by less than 12 hours, changes to aircraft type, changes of departure / arrival airport between Heathrow and Gatwick or Plovdiv and Sofia, and vice versa, change of accommodation to another of the similar standard.

If we make a major change to your holiday, we will inform you or your travel agent as soon as reasonably possible, if there is time before your departure. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us, if available and at the applicable price (we will refund any price difference if the alternative is of a lower value), or cancelling your booked holiday and receiving a full refund of all monies paid. In all cases, except where the major change arises due to reasons of force majeure, we will pay compensation as detailed below:

Period before scheduled Compensation per adult

departure within which a (pro rata for children granted discount)

significant change is notified If You If You

to you or your travel agent Cancel Travel

More than 56 days Nil Nil

43-56 days £5 £10

29-42 days £10 £20

15-28 days £15 £30

0-14 days £25 £40

Free places will not receive any compensation.

Force Majeure: This means that we will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions, significant building work ongoing outside of your accommodation, technical problems with transport, including changes due to rescheduling or cancellation of flights by an airline or alteration of the airline or aircraft type for reasons beyond our control, closed or congested airports.

6. The Costs of Your Holiday

We reserve the right to increase or decrease the prices of any of the package holidays shown in our brochure before you book and to publish further editions. You will be advised of the current price of the holiday that you wish to book before your contract is confirmed.

The price of your travel arrangements was calculated using exchange rates quoted in the “Financial Times Guide to World Currencies” on 16.01.12 in relation to the following currencies: Euro.

Changes in transportation costs, including the cost of fuel, dues, taxes or fees chargeable for services, such as landing taxes or embarkation or disembarkation fees at ports and airports and exchange rates, mean that the price of your travel arrangements may change after you have booked. However there will be no change to transportation costs within 30 days of your departure.

We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that, plus an administration charge of £1.00 per person, together with an amount to cover agents’ commission. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid, except for any amendment charges.

We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice.

Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel, due to contractual and other protection in place.

7. If You Have a Complaint

If you have a problem during your holiday, you must inform the relevant supplier (e.g. your hotelier) and our resort representative immediately who will endeavour to put things right. If your complaint is not resolved locally, please follow this up within 28 days of your return home, by the lead passenger writing to our Customer Services Department at Sofia House, 19 Conduit Street, London W1S 2BH, giving your booking references and all other relevant information.

Please keep your letter concise and to the point. This will assist us to actively identify your concerns and speed up our response to you.

You must communicate any complaint to the supplier of the services in question as well as to our representative without delay and complete a report form whilst in resort.

If this is not done we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and it may affect your rights under this contract.

There may be times when your Representative is unable to resolve your complaint immediately. Whilst we appreciate this may be frustrating, we do expect you to act in a reasonable manner towards our staff and we will take action against anyone who displays intimidating or threatening behaviour.

8. What happens to complaints

We are a Member of ABTA, membership number V089X and abide by ABTA’s Code of Conduct. We can also offer you an arbitration scheme for the resolution of disputes arising out of, or in connection with this contract. The arbitration scheme is arranged by ABTA and administered independently. It provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on you in respect of costs. The scheme does not apply to claims for an amount greater than £5,000 per person. There is also a limit of £25,000 per booking form. Neither does it apply to claims which are solely in respect of physical injury or illness or their consequences. The scheme can however deal with compensation claims which include an element of minor injury or illness subject to a limit of £1,500 on the amount the arbitrator can award per person in respect of this element. Your request for arbitration must be received by ABTA within eighteen months of the date of return from holiday. Outside this time limit arbitration under the Scheme may still be available if we agree, but the ABTA Code does not require such agreement. For injury and illness claims, you can request the ABTA Mediation Procedure and we have the option to agree to mediation. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com.

9. Our Liability to You

(I). We accept responsibility for the package travel arrangements which we agree to provide or arrange for you prior to your holiday as an organiser under the Package Travel, Package Holidays and Package Tours Regulations 1992 as set out below. Subject to these conditions, if we or our suppliers perform or arrange your contracted package holiday negligently, taking into account all relevant factors (e.g. the procedures set out in the complaints procedure as set out in section 7 and the extent to which our or our employees or suppliers negligence affected the overall enjoyment of your holiday), we will pay you appropriate compensation, if this has affected the enjoyment of your holiday arrangements. We also accept responsibility for what our employees, agents and suppliers do or do not do, providing they were at the time acting within the scope of their employment. Please note that we will not be liable for any injury, illness or death or consequent losses suffered by you or any member of your party unless you are able to prove that such injury or illness or death was caused by lack of reasonable care and skill on the part of ourselves or our suppliers in the performance of our obligations under our contract with you. And in all claims of whatever nature we will not be liable where the alleged loss or damage results from any of the following; (a) the fault of the person(s) affected or any member(s) of their party or (b) the fault of a third party not connected with the provision of your holiday which we could not have predicted or avoided or (c) an event or circumstances which we or the supplier of the service(s) in question could not have predicted or avoided even after taking all reasonable care (d) the fault of anyone who was not carrying out work for us (generally or in particular) at the time.

(II). In respect of travel by air, sea and rail, the extent of our liability will in all cases be limited as if we were carriers in accordance with the limitation of damage provisions under the appropriate Conventions, which include The Warsaw / Montreal Conventions (international travel by air); The Athens Convention (with respect to sea travel); The Berne / Cotif Convention (with respect to rail travel) and The Paris Convention (with respect to accommodation arrangements). You can ask for copies of these international conventions from our offices at Sofia House, 19 Conduit Street, London W1S 2BH, telephone number 020 7543 5555.

(III). Subject to our reasonable discretion, we will provide advice, guidance and initial financial assistance with legal costs in bringing an action against a third party to any client who, through misadventure, suffers death, illness or injury during their holiday arising out of an activity which does not form part of their holiday arrangements or excursion offered through our representatives or agents. All assistance, financial or otherwise, is subject to a limit of £5,000 per booking. In addition, we shall be entitled to recoup any costs we actually incur from you in the event of a suitable insurance policy being in force or a successful claim for costs being made against any third party.

(iv). Prompt assistance in resort. If the contract we have with you is not performed or is improperly performed as a result of failures attributable to a third party unconnected with the provision of the services, or as a result of failures due to unusual and unforeseeable circumstances beyond our control, the consequences of which could have been avoided even if due care had been exercised, or an event which we or our suppliers, even with all due care, could not foresee or forestall, and you suffer an injury or other material loss, we will offer you such prompt assistance as is reasonable in the circumstances.

(vi). In all cases except where personal injury, illness death results, our liability is limited in total to twice the package holiday price of the persons affected.

(vii) In addition, we will not be liable for (i) where you do not enjoy your holiday or suffer any problems due to something about which you did not tell us when you booked your holiday and where the problems you experienced do not arise from any breach of contract or other fault of ourselves, our suppliers or agents (ii) where any losses, expenses, costs or other sum you have experienced relate to any business.

(viii) Please note we cannot accept responsibility for any services which do not form part of our package holiday contract. This includes for instance any additional services or facilities which your hotel may provide you which do not form part of your holiday package.

General Conditions and Information

10. Purpose of Travel

All arrangements shown in this brochure are intended solely for leisure purposes and our negotiations with the various overseas authorities have been conducted on this basis. Due to this and the regulations governing the issue of visas, it is not normally possible to use these holidays for the purpose of business or attending conventions or congresses. Should you wish to travel for reasons other than leisure, please advise us of your requirements. Our Independent Travel Department will be very pleased to help you and can be contacted on 020 7543 5569.

11. Hotels and Resorts

Where particular reference is made to hotel categories, these are part of a classification system officially recognised in the country concerned. Please remember that there is no International standard, and therefore variation does exist from one country to another.

** This is basic and no-frills, but good value for money. You will not have a TV or phone and rooms and bathrooms tend to be small. Perfect for the value-conscious skiers.

***This is standard accommodation with in-house facilities. Rooms generally have both a TV and phone. Please read through the descriptions carefully, as some properties have better rooms with fewer facilities and vice versa.

****and ***** Modern, large hotels with a wide range of facilities. Rooms and bathrooms are more spacious and well-equipped, and the hotel is usually conveniently located to the local resort amenities. If comfort and convenience are just as important as the skiing, go for this standard of accommodation!

Certain hotels fall between two categories: here we have added a plus to aid your decision-making.

SELF-CATERING APARTMENTS have a kitchenette with 2 - 3 hot plates (not oven), fridge and are basically equipped, with cutlery, crockery, etc. Some apartments store kitchen utilities at the reception and are available upon request. Bed linen and bath towels are provided. Cleaning before your arrival is included. The extra bed is usually a convertible sofa bed for 1 or 2 persons in the living room. It can be replaced by a baby cot but the rooms can not take both. Baby cots are not available for hire in most of the apartments, but you can take your own travel cot.

IMPORTANT Often descriptions of hotels and resorts include the mention of sports and entertainment, but the availability of these and other amenities can sometimes be influenced by weather conditions and the number of visitors – particularly at the beginning and end of the season.