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Mr. Roy Thomson
My name is Roy Thomson and me and my family recently went skiing through Balkan Holidays to Pamporovo in Bulgaria and stayed at the Snezhanka Hotel. We went from the 19th December untill 26th December 2010.
The reason for my letter is to tell you that you have a fantastic member of staff in Maria who was our rep. She was polite friendly and professional and unlike many reps I have come across on my travels never made false promises, always did what she said she was going to do and provided excellent local knowledge of the area and the people.
She really helped make our Holiday special and gave a very favourable impression of your company. Having worked in a customer service/sales enviroment myself for 20 years I know it is important that posative feedback should be given when someone such as Maria does an excellent Job. She really is a credit too you and I would have no problem in recommending your company on the basis of the service she provided. I hope you will pass on my comments to her as I feel she made a tremendous effort to make our stay so enjoyable.
Well done Maria and a big thank you from Roy, Anne, Tom and George
Mr. Dennison, Pomorie
The best holiday since my last one. It was like a sunny dream that didn't want to end. Bulgaria has stolen my heart, Molya.
Mrs. Michelle Rimmington, Pamporovo
Thank you so much for providing such a great family skiing holiday in Pamporovo, Bulgaria in March of this year. We travelled with Balkan Holidays on 23 March and stayed at the Hotel Orlovetz and had a fantastic holiday.
It was the first time we had booked with Balkan after being recommended to you by a neighbour and I can assure you we will be booking with you again next year.
This ski holiday was the first time we had skied with our children, aged 8 and 5, and we were impressed with the arrangements you had in place to cater for them as they had a ball. Our ski instructor 'Denko' was just fantastic and made the days and lessons great fun and enjoyable. The staff in ski hire shop were always helpful and last but not least Ellie in the Kindergarten was just great with our daughter Sienna when she wasn't skiing. We genuinely felt the Balkan team at Pamporovo went out of their way to be helpful and wanted us to have a great holiday.
Acknowledgement must also go to our hard working hotel representative Danko and Salvie who again are both a credit to your company. They went out of their way to provide information and advice and were just what you would hope a representative would be.
We have only ever skied in France previously but really feel Bulgaria has so much to offer and we look forward to visiting again.
We were originally booked into Hotel Pamporovo but you had to change our hotel as it was the end of season and I am so glad this happened as on reflection Hotel Orlovetz was just fantastic and worth in future paying that little bit more in terms of what they provided.
We have recommended Balkan Holiday to friends who weren't sure about Bulgaria but who I am sure will now consider based on our recent experience. Hopefully we will be going back to Pamporovo with Balkan next year so keep up the great work.
Thank you once again for a great holiday, with good facilities at a good price we had a fantastic time.
Ms. Faberij, Bansko
Really enjoyed it. Internet based comments (Tripadvisor.com) meant we went with limited expectations. We were very pleasantly surprised.
Mrs. Holding, Sunny Beach
We have had an excellent holiday and would definitely recommend the hotel. The staff and animation have been excellent and the children have had a lovely time in the kids club. We are thinking of coming back next year.