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Publish Date: 24 Jun 2011
Balkan Holidays Representatives
Balkan Holidays have 46 years of experience of providing resort representative services to our valued clients. Our holiday representatives are highly trained, friendly and on hand 24 hours a day to ensure that you have a truly enjoyable holiday. All of our holiday representatives are local to the resorts in which they work so we can guarantee that you are receiving the best information when it comes to local knowledge and levels of customer service. Many of our representatives work for us year after year so they are extremely experienced and know exactly what makes a truly memorable holiday experience.
For Summer 2010, the average score for the service provided by Balkan Holidays Representatives was 98% satisfaction rating, this just shows that the in resort service provdied by Balkan Holidays and its representatives is unrivalled.
The day after your arrival you are invited to a Welcome Information meeting where you can meet your dedicated Balkan Holidays Representative and receive the following
* Resort Holiday information put together by our team of resident holiday resort experts
* Emergency contact information for your holiday resort
* Information to help you plan your holiday – weather reports, resort maps, ideas for days out including a tailor made excursion programme along with other useful information
* Information when your Balkan Holidays Representative will be visiting your hotel or apartment
Mr. Barron, Sunny Beach
We found both our flights with BH Air very comfortable. Our Balkan Rep Nikolay truly a gentleman, we found him extremely polite, efficient and very informative. A man performing a first class job on your behalf.
I found that the holiday should be recommended
Mr. Tenny, Bansko
Ms. Hammer, Sunny Beach
The Hotel Venus was great, the staff was great with my children and made us all feel welcome as a family. For a 2* I'd give it a 4*. Very clean not one fault with this place and will recommend it to all my friends and family. We loved it.
Mr. Keeling, Sunny Beach
Wonderful aircraft. Head and shoulders better than your competitors. We have been treated like people for the first time. Thank you.