Mrs. Cameron, Borovets
I had an accident on piste. The area manager Darren was excellent when dealing with our arrangements to get me home and help with insurance co, etc.
Mr. Fraser, Sunny Beach
We have just come back from a great holiday at the Laguna Park in sunny beach and was wondering if it would be possible for you to give me an e-mail address for the hotel as i would like to get in touch with the manager and thank him and also Ivan from the entertainments team, I would really appreciate your help in this matter
Mrs. Newman, Sozopol
Excellent hotel Selena Sozopol and excellent food
Mr. Pete Lines, St. Konstantin
Having had holidays with you in St Konstantin for the last 10 - 12 years and never having had any problems with flights ( except for the odd hour delay, which is understandable ) I was surprised to find that my return flight to Luton had been cancelled completely.
What I would like to do is firstly thank your representative in St Konstantin, Desi, who let me down very gently with the information and then proceeded to work through her lunch break to find me another hotel room for the night and then into the night to keep me informed of progress on the rebooking of the flight.
I would also like to thank the rest of the staff in both Golden Sands and London for procuring for me another ticket for the next day (which I am sure was no easy task at such short notice).
It is employees like these that makes me come back to Balkan Holidays year after year.
Mr. Hinkley, Nessebar
Simply superb, nothing but the best