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Balkan Holidays Careers

At Balkan Holidays we are always interested in talking to talented individuals who want to make a real difference to the company and enhance the holiday experience of our valued clients.

If you feel that you have the required experience and would like us to keep your details on record in case any new opportunities arise please send your CV in English along with a detailed covering letter.

We are currently hiring:

JOB TITLE
Reservations Executive 

DEPARTMENT:

Reservations  

LOCATION:
London W1S 2BH
   
RECRUITING MANAGER:
Michael Eyles – Call Centre Manager Balkan Holidays

JOB DESCRIPTION:
         
Balkan Holidays are the UK's leading tour operator to Bulgaria, Croatia, Montenegro, Slovenia and Romania. Since we were established in 1966 we have booked over 3 million holidays and are aiming to add to that number substantially in 2018 and beyond. To help our growth plans we are recruiting for the position of reservations executive.

We pride ourselves on inspiring and advising our customers plus delivering a high level of service right from the booking process through to the in-resort experience. In this role you will deliver the highest level of service to all customers and travel agents through your knowledge, skills and experience.

Key Accountabilities & Responsibilities
  • Convert enquiries into sales, giving a high level of service, matching products and service to the customer needs.
  • To follow up enquiries with customers and agents in order to turn them into bookings.
  • Respond to holiday booking enquiries via email and social media received from direct customers and travel agents.
  • Provide excellent levels of service and resolve all enquiries at first point of contact.
  • Execute booking & amendments with accuracy, ensuring the customer is made aware of any relevant information that may impact their holiday experience.
  • Develop and increase knowledge of products through training, self-development and attending educational as required.
  • Maintain high awareness of current product offering and monitor changes constantly
  • Take ownership and accountability of own quality of work to minimise the risk of errors.
  • Ensure full compliance with all legislative and internal business procedures.
  • Undertake any other responsibilities that may be reasonably requested.
  • Reports directly to the Reservations Supervisor and indirectly to the Call Centre Manager.


Key Skills required
  • Travel or Call Centre experience preferred
  • Excellent customer service
  • Self-motivated and able to work under pressure
  • PC Literate
  • Highly sales motivated
  • Professional, friendly and approachable
  • Passionate about Summer and Winter destinations
  • Excellent communication skills on the telephone and in writing
  • Strong customer focus striving to exceed customer expectations
  • Highly numerate with an excellent attention to detail
  • Pro-active problem solver and takes ownership for own performance and development 
  • Ability to work fully flexible shift patterns within the normal opening hours of 9 – 7pm, supporting; events, weekends, bank holidays when required and at the discretion of the Call Centre Manager.
  • Able to work on your own or as part of a team.
 
The above list of responsibilities is not exhaustive, and the Reservations Executive may be required to perform additional duties, upon the request from either the Reservations Supervisor or Call Centre Manager.
please email your covering letter and CV to m.eyles@balkanholidays.co.uk.

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