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Balkan Holidays Careers

At Balkan Holidays we are always interested in talking to talented individuals who want to make a real difference to the company and enhance the holiday experience of our valued clients.

If you feel that you have the required experience and would like us to keep your details on record in case any new opportunities arise please send your CV in English along with a detailed covering letter.

We are currently hiring:

Customer Services Manager - Head Office, London
Full Time Position

Balkan Holidays is the leading specialist tour operator to Bulgaria, Croatia, Montenegro, Slovenia, and Romania.

We are currently seeking a highly experienced Customer Services Manager to work in our central London Head Office.

The successful candidate will have a proven travel background with a minimum of 5 years Management experience working in a busy Customer Services Department. The main duties of the role will be:

  • Manage team of Customer Service Executives
  • Oversee all Pre & Post Travel Correspondence
  • Oversee all complaints to a satisfactory resolution
  • Authorise compensation when required and reclaim from suppliers
  • Collate, analyse and report complaint statistics
  • Prepare Arbitration & Small Claims Court Defence’s
  • Process CSQ’s and prepare monthly reports
  • Investigate and resolve personal injury claims
  • Liaise daily with overseas offices and resort teams
  • Liaise with Insurers and Company Lawyers
Skills and knowledge required:

  • Extensive knowledge of travel law including:
  • - The Package Travel, Package Holidays and Package Tour Regulations 1992
    - ABTA Code of Conduct
    - Regulation (Ec) No 261/2004
  • Excellent letter writing skills
  • First class organisation and administration skills
  • In depth knowledge and experience of personal injury claims
  • Experience in staff management
  • Ability to multitask and manage multiple cases
If you feel you have the relevant experience and would like to join a successful tour operator, please send your Curriculum Vitae and covering letter to Darren McAuley – Head of Overseas Operations d.mcauley [at]


Digital Marketing Executive / Content Marketing - Head Office, London
Full Time Position

Digital Marketing Junior Executive
Balkan Holidays is currently looking to strengthen its team with a proactive digital marketing enthusiast with a passion for travel.

The Role
Working closely alongside the Digital Marketing Manager, you would be expected to provide a high standard of support for a range of eCommerce projects. Main focus will be content marketing and key responsibilities will include: creating content, updating and optimising the performance of the Balkan Holidays website and blog.

  • Create blog articles to drive good quality traffic through to the website
  • Carry out research and contribute to the content marketing strategy
  • Collaborate with designers, developers, SEO, product and sales teams to keep the website updated with fresh content and the latest offers and promotions
  • Use various tools to measure, analyse and optimise website performance
  • Assist with additional marketing activities like paid search, social media, affiliate and email marketing, reporting, reputation management and SEO

Required Skills:
  • Marketing and content creation experience, qualification or related degree
  • Excellent written and verbal communication skills
  • Past experience producing content for the web specifically, as well as any additional channel-specific knowledge (blogs, Facebook, Twitter, etc.)
  • Experience of SEO best practice
  • Past experience building audiences either online or offline would be a bonus
  • Confident and enthusiastic showing a strong ability to learn and expand the role
  • Ability to manage multiple tasks
  • Proactive and organised

The Candidate
You must be able to demonstrate an enthusiasm for eCommerce plus a strong command of the English language and a creative flair for writing. Experience using content management systems would be an advantage, as will an understanding of SEO and online content development. You will be a well organised individual with excellent multi-tasking ability, able to prioritise a varied workload and meet deadlines. We are looking for a friendly team player, with excellent communication and interpersonal skills, able to use initiative and contribute with new ideas.

The Company
Balkan Holidays are the UK's leading tour operator to Bulgaria, Croatia, Montenegro, Slovenia and Romania. Since we were established in 1966 we have booked over 3 million holidays and are aiming to add to that number substantially in 2018 and beyond.

If you think you have what it takes and love a challenge then we want to hear from you, please email your covering letter and CV to digital [at]

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