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Balkan Holidays Careers

At Balkan Holidays we are always interested in talking to talented individuals who want to make a real difference to the company and enhance the holiday experience of our valued clients.

If you feel that you have the required experience and would like us to keep your details on record in case any new opportunities arise please send your CV in English along with a detailed covering letter.

We are currently hiring:
Customer Service / Administration Assistant - Head Office, London
Digital Marketing Executive / Content Marketing - Head Office, London

Digital Marketing Executive - Head Office, London
Full Time Position


Balkan Holidays is looking for a Customer Service / Administration Assistant to work in our central London offices for the high season Summer 2018 season. This is an immediate start until the end of October.

The role will entail logging customer correspondence, answering telephone calls, and investigating complaints and replying to clients within specified timescales. You will also be responsible for the processing of all reports received from our teams overseas.

The successful candidate will preferably have previous experience working in a travel based Customer Services Department with impeccable letter writing skills, and will ideally have knowledge of ABTA’s code of conduct and the Package Travel Regulations. Experience of Health and Safety will be an advantage. It is imperative to have attention to detail and to be highly organised.

Salary: on application     

To apply for this position, please forward your CV and covering letter to:
Darren McAuley
Balkan Holidays London
19 Conduit Street, Sofia House, London W1S 2BH
or alternatively email cs [at] balkanholidays.co.uk

Strictly no agency applications.

Digital Marketing Executive / Content Marketing - Head Office, London
Full Time Position


Digital Marketing Executive
Balkan Holidays is currently looking to strengthen its team with a proactive digital marketing enthusiast with a passion for travel.

The Role
Working closely alongside the Digital Marketing Manager, you would be expected to provide a high standard of support for a range of eCommerce projects. Main focus will be content marketing and key responsibilities will include: creating content, updating and optimising the performance of the Balkan Holidays website and blog.

Responsibilities:
  • Create blog articles to drive good quality traffic through to the website
  • Carry out research and contribute to the content marketing strategy
  • Collaborate with designers, developers, SEO, product and sales teams to keep the website updated with fresh content and the latest offers and promotions
  • Use various tools to measure, analyse and optimise website performance
  • Assist with additional marketing activities like paid search, social media, affiliate and email marketing, reporting, reputation management and SEO

Skills:
  • Marketing and content creation experience, qualification or related degree
  • Excellent written and verbal communication skills
  • Past experience producing content for the web specifically, as well as any additional channel-specific knowledge (blogs, Facebook, Twitter, etc.)
  • Experience of SEO best practice
  • Past experience building audiences either online or offline would be a bonus
  • Confident and enthusiastic showing a strong ability to learn and expand the role
  • Ability to manage multiple tasks
  • Proactive and organised

The Candidate
You must be able to demonstrate an enthusiasm for eCommerce plus a strong command of the English language and a creative flair for writing. Experience using content management systems would be an advantage, as will an understanding of SEO and online content development. You will be a well organised individual with excellent multi-tasking ability, able to prioritise a varied workload and meet deadlines. We are looking for a friendly team player, with excellent communication and interpersonal skills, able to use initiative and contribute with new ideas.

The Company
Balkan Holidays are the UK's leading tour operator to Bulgaria, Croatia, Montenegro, Slovenia and Romania. Since we were established in 1966 we have booked over 3 million holidays and are aiming to add to that number substantially in 2018 and beyond.

If you think you have what it takes and love a challenge then we want to hear from you, please email your covering letter and CV to digital [at] balkanholidays.co.uk.

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