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Our Customer Reviews

We welcome any feedback our customers may have about our holidays!

All our customers have the opportunity to fill out a Customer Satisfaction Questionnaire. These questionnaires are then analysed, to help us understand:

  • what we do well, so we can keep doing it!
  • areas where we can improve.

Please, spend some time reading some of the comments we have received!

See Reviews for:

  • "Very happy overall. Great holiday which exceeded my expectations. Will recommend."
    Ms. Barber
  • "The holiday as a whole was fantastic."
    Ms. Leaden
  • "Holiday was great, value for money."
    Ms. Wales
  • "Very enjoyable holiday. Hotel was lovely, resort excellent"
    Mr. Crawford
  • "A good first resort for people new to skiing/snowboarding"
    Ms. Barton
  • "Very good resort and hotel"
    Ms. Higgs
  • "Recommend Borislav Petrov ski instructor to anyone. Especially when it was his first year with English speaking student"
    Mrs. Garner
  • "Excellent bar and bar staff at the Iglika Palace hotel, they helped made the holiday memorable and relaxing experience."
    Ms. Williams
  • "First skiing trip for our family. All had a fantastic time and will definitely visit again."
    Mrs. Wright
  • "A very good hotel"
    Ms. O'neil
  • "Excellent ski instructor Miko, made it a great experience for 1st timers"
    Mr. Davies
  • "Fully recommend holiday for families and ski beginners."
    Ms. Earl
  • "Affordable and value for money"
    Ms. Sharp
  • "Very happy generally"
    Mrs. Dermont
  • "Everything was as we would have expected. Food in hotel could be better, in terms of variety and options."
    Ms. Cameron
  • "Very good"
    Mrs. Dawsons
  • "Thank you for a wonderful holiday. Everything ran smoothly from the minute we arrived at Newcastle airport to departing from Plovdiv today. Very highly recommended."
    Mr. Andrews
  • "I had an accident on piste. The area manager Darren was excellent when dealing with our arrangements to get me home and help with insurance co, etc."
    Mrs. Cameron
  • "Excellent ski instructor + Snow excellent. Beautiful location."
    Mrs. Booker
  • "A thoroughly enjoyable holiday. We plan to travel here again next year"
    Mrs. Anderson
  • "A very enjoyable holiday, brilliant. Impressed with Balkan Holidays"
    Ms. Doll
  • "Overall holiday was exceptional. Value for money"
    Mrs. Cowell
  • "Our holiday lived up to our expectations and was very enjoyable first skiing holiday for all of us. Our ski instructor (Borislav/Bobby) was excellent."
    Mr. Muller
  • "Fantastic holiday. Enjoyed every minute. Was a bit apprehensive about skiing but it was great"
    Mr. Moss
  • "Had a great time."
    Ms. Gray
  • "Very good thank you"
    Mrs. Darla
  • "It was amazing and I am going certainly next year"
    Mr. Trench
  • "Please pass on our thanks to Prolet and Kelly for their friendly and helpful manner during our stay."
    Mr. Hay
  • "This was our first family skiing holiday and we had a great time. We had great ski instructors and the reps were friendly and helpful. Thanks very much!"
    Mr. Bott
  • "Please pass on our thanks to the reps for their friendly and helpful manner during our stay."
    Mr. Hay
  • "Hotel staff we very friendly and helpful. Small hotel with big rooms, nice, quiet and clean. Rep and entertainment/excursion organisers were extremely helpful and friendly. Excursions cheap. we only went to play in the snow as we don't ski or board. We enjoyed ski doos, sleight rides and walks. A great time was had by all the family. We loved it."
    Mrs. Quinn
  • "The Samokov ski instructor tough our kids to ski and was excellent - a credit to the team. The Balkan Rep was also very helpful and made the holiday very easy."
    Mrs. Morgan
  • "Reps need to be congratulated for all their hard work. Great holiday even for non-skiers like us. Plenty to do and see and good night life. "
    Ms. Mcarthur
  • "This was our first family skiing holiday and we had a great time. We all had great instructors and the reps were friendly and helpful. Thanks very much. "
    Mr. Bott
  • "Would just like to say a big thank you to our hotel rep and the ski instructor. They were excellent. "
    Mr. Walton
  • "An excellent place and friendly people in the resort Borovets. A great place to learn to ski. "
    Mr. Beegan
  • "My holiday was just great. Thank you!"
    Mrs. Barratt
  • "The holiday taught both my husband and my son to ski - a fantastic time. Thank you. "
    Mrs. Deegan
  • "Great service. Thank you."
    Ms. Airey
  • "We have all had a fantastic holiday. Thank you"
    Ms. Gregory
  • "Overall very good holiday. Will be returning next year."
    Mr. Connor
  • "This was our first ever foreign holiday. Our first time flying and skying. We all loved it. "
    Mrs. Read
  • "This was our first ever foreign holiday. Our first time flying and skying. We all loved it. "
    Mrs. Read
  • "Fantastic holiday to Borovets: amazing scenery, superb hotel facilities, excellent service from all Bulgarian reps and airline."
    Mr. Phillips
  • "Great holiday will do it again. "
    Mr. Davies
  • "Smooth organisation, very enthusiastic rep. "
    Mr. Dawson
  • "Our ski instructor was excellent - very friendly, encouraging, good sense of humor, safe!"
    Mrs. Charlston
  • "Thank for another great ski holiday in Bulgaria."
    Mr. Blair
  • "Rep was really efficient and helpful. Flight attendant smart and professional. "
    Mrs. Argyle
  • "Everything we could have asked for and more was met by Balkan Holidays. We had an amazing holiday + we couldn't recommend them any higher. Also the best ski instructor we have ever had. "
    Ms. Miller
  • "Thank you for another week of skiing. We really appreciated the online discount and this made the holiday even more enjoyable. Thank you. "
    Mrs. Mackie
  • "Very goof experience + good value for money. "
    Mr. Stebbings
  • "Had a really good time."
    Mr. Turner
  • "Great ski school, great having it at the hotel."
    Ms. Cockerill
  • "Overall excellent service from Balkan Holidays, Rila reception staff and ski instructors. "
    Mr. Deacon
  • "Amazing fourth year coming to Borovets. Will be here next year. Everyone is lovely. "
    Mrs. Mallet
  • "Ross ski instructor - couldn't ask for more patient and excellent teacher. Ellie and George - Reps really knowledgeable and helpful. Kelly was great - get well soon - we missed you!"
    Mrs. Beare
  • "Had a great time from start to finish. "
    Mr. Ormston
  • "Enjoyable holiday, friendly helpful staff, great time had by all!"
    Mr. Hetherington
  • "We have had an excellent holiday. I would highlight the Rila Hotel as very comfortable with most helpful staff and very good facilities including a large warm swimming pool. Our BH rep Ellie was understanding and sympathetic when my son twisted his knee refunding me for activities he could not complete with no fuss. "
    Mr. Vosper
  • "Love Samokov ski school. Great holiday!"
    Ms. Elston
  • "Very family friendly, all great with children. "
    Mr. Mcginty
  • "Overall for a family boarding holiday with my three sons we had a great time, despite snow conditions being varied. Our instructor was an excellent coach and guide and related well to the whole group. "
    Mr. Gibbs
  • "1st time ski holiday & it exceeded my expectations. Instructors (Boro Sport_ were superb. Will return again. "
    Mr. Thompson
  • "2nd year traveling with Balkan. Hotel - great location and excellent facilities. All staff - hotel, rep, ski very helpful. Prices in resort a big plus - so much more reasonable than other European resorts. Back for more next year - hopefully. "
    Mr. Lewis