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Our Customer Reviews

We welcome any feedback our customers may have about our holidays!

All our customers have the opportunity to fill out a Customer Satisfaction Questionnaire. These questionnaires are then analysed, to help us understand:

  • what we do well, so we can keep doing it!
  • areas where we can improve.

Please, spend some time reading some of the comments we have received!

See Reviews for:

  • "Thoroughly enjoyed my stay in Golden Sands. The people are very kind and friendly and nothing is ever too much trouble. Excellent"
    Mrs. Partridge
  • "At this was our first holiday to Bulgaria we did not know what to expect but we were pleasantly surprised, loved the Golden Sands resort and would come again."
    Mrs. Edinburgh
  • "The Bulgarian people were very friendly. Golden Sands was beautiful! Would go again."
    Mr. Allsop
  • "Thank you for a truly wonderful holiday!"
    Ms. Bellamy
  • "The hotel was excellent, the staff made it a very pleasant place to be."
    Mr. Rivers
  • "All the staff worked very hard and were courteous. The animation team were fantastic, enjoyed by 2 12 year old boys and 2 older teenage girls and even adults sometimes."
    Mr. Richards
  • "Lovely Resort"
    Mrs. King
  • "Very impressed, good value, would recommend."
    Mr. Peters
  • "Very good holiday."
    Ms. Texas
  • "I was pleased with the hotel and the friendliness of the staff. The hotel was extremely clean."
    Mrs. Wiggins
  • "Looking forward to booking next year when we get home."
    Mr. Owen
  • "Holiday was very good value for money paid."
    Ms. Ross
  • "Pleasantly surprised."
    Mr. Granger
  • "No complaints. Excellent holiday"
    Mrs. McCubbin
  • "Thank you for providing such a great holiday! We have just returned from 14 days at Hotel Elena in Golden Beach. It was our first trip to Bulgaria, & certainly won't be our last"
    Mrs. Oulton
  • "Just a short note to say a huge "THANK YOU “ to all at Balkan Holidays. We had the most wonderful holiday in Golden Sands in one of the best hotels we have ever stayed in....and we have stayed in hundreds! Excellent facilities, staff and restaurant....we plan to return sometime! Thank you for your excellent organisation! Best wishes "
    Mr. Johnston
  • "Had a great holiday in Golden Sands. Thanks!"
    Mrs. Grant
  • "Me and my partner both had a great time and we will definitely consider Balkan Holidays again - Thank you!"
    Ms. Wade
  • "Hotel staff + hotel made the holiday."
    Mr. Hepworth
  • "First time traveling with your company for my wife and myself. Cannot fault the professionalism and attention to detail your holiday provides to make sure your customers receive the best service available thus making our first trip with yourselves enjoyable and relaxing, would highly recommend to anyone wanting value and service at highly competitive prices. "
    Mr. Wrigley
  • "Great holiday - would recommend. "
    Ms. Lyons
  • "Did not know what to expect as we had not been to Bulgaria before. We was really surprised it was a really good holiday, would come back again."
    Ms. Devenny
  • "Would highly recommend this holiday to others. The Balkan Holidays experience is a pleasure to enjoy and will be visiting again."
    Mrs. Roberts
  • "This was excellent value for money. Hotel and staff were brilliant."
    Mr. Sonerson
  • "I have really enjoyed my first trip to Bulgaria. The flight was very enjoyable and the staff very lovely and helpful. I would recommend Balkan Holidays to anyone and I will definitely be back to travel with Balkan Holidays. "
    Mrs. Bates
  • "Our stay at the Magnolia Grand Hermitage was excellent could not fault the service or staff. Balkan Holidays also excellent all staff very helpful and friendly. I would definitely recommended Balkan to everyone. Thank you for a lovely holiday. "
    Ms. Pearce