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Our Customer Reviews

We welcome any feedback our customers may have about our holidays!

All our customers have the opportunity to fill out a Customer Satisfaction Questionnaire. These questionnaires are then analysed, to help us understand:

  • what we do well, so we can keep doing it!
  • areas where we can improve.

Please, spend some time reading some of the comments we have received!

See Reviews for:

  • "Our first skiing holiday. Excellent hotel, enjoyed our first experience of skiing. Thoroughly enjoyed being with our close family. Will certainly go skiing again."
    Ms. Richrads
  • "Overall we had a great time and enjoyed our stay in Bulgaria"
    Ms. Nicholson
  • "Our rep was amazing. He made the trip easier and more enjoyable"
    Mrs. Morris
  • "I would like to praise in the hotel Elina. They were so helpful and pleasant, nothing was a trouble."
    Mrs. Roberts
  • "Ski instructor Nasko is excellent, best ski instructor ever. Will come back just to see him and have more ski fun."
    Mrs. Wood
  • "Snow shack staff superb. The ski instructor was wicked."
    Ms. Armstrong
  • "Great flight with Balkan Holidays, will definitely come again if money is ok"
    Mr. Fox
  • "Nelly our ski instructor was fantastic and a lovely person."
    Mr. Turner
  • "I would very much like to thank you for a wonderful holiday, we really needed it and certainly feel better now. We all thoroughly enjoyed it and will re-book for next winter."
    Ms. Shaw
  • "Fantastic first ski holiday will return- exceed expectations and the ski instructor RADO made it extra special."
    Ms. Smith
  • "An excellent holiday, shame it ended so soon. Local very friendly and everyone's helpful."
    Mr. Hughes
  • "Ski instructor was brilliant-made the experience a great one"
    Mr. Brady
  • "Great time"
    Mrs. BLake
  • "This resort is very good for beginners"
    Mrs. Wilson
  • "The ski instructor was brilliant. She should be used as an example to show other instructor how well it should be done"
    Mrs. Gray
  • "Great holiday, good people. Great resort. Hotel good."
    Ms. Keith
  • "Excellent holiday, very well looked after. Very impressed."
    Mrs. Chambers
  • "A good value ski holiday offering a very satisfactory level of service"
    Mr. Brown
  • "Overall we were very pleased with our holiday"
    Mr. Porter
  • "Overall excellent holiday"
    Ms. Nash
  • "Kids had a fabulous time"
    Ms. Griffiths
  • "Very enjoyable holiday. Friendly reps"
    Ms. Williams
  • "This has been an excellent skiing holiday. We met some lovely people who made the holiday a success."
    Ms. Graham
  • "Excellent rep + instructor. Very friendly + helpful"
    Ms. Brown
  • "The staff in our hotel were brilliant. Looked after us all week!! Special mention to Nicolei and Joanna + ski instructor Maria"
    Mr. Harrison
  • "Been twice this year. Cant wait to go back"
    Mrs. Ferguson
  • "Bulgarian people very nice and friendly"
    Mrs. Cooper
  • "I would like to thank our rep Nicholas & all at Panorama hotel for an excellent stay"
    Ms. Holmes
  • "Pamporovo is improving vastly and everything about it is getting better."
    Mr. Kerry
  • "We have been made welcome Incredibly well by instructor Di-Di, she has made the stay very enjoyable. She is a credit to the school ski."
    Ms. Morris
  • "Rep was helpful"
    Mrs. Shelley
  • "Beautiful mountain scenery which I did not expect in Bulgaria. More snow and it would have been great."
    Mrs. Burton
  • "Excellent value for money holiday with good looking hotel and winery stuff"
    Mr. Rogers
  • "Don't try and organize a cheap holiday through a friend. Travel with a good company with reps like BH"
    Ms. Wilkins
  • "Thanks for a great time"
    Mr. Kelly
  • "Excellent skiing facilities + set up. Thoroughly enjoyed it"
    Ms. Stewart
  • "The staff at Malina village were excellent, especially with my daughter"
    Ms. Garner
  • "Really enjoyed Pamporovo. Our ski instructor worked really hard in dreadful conditions, smiling and encouraging constantly"
    Mrs. Thompson
  • "Dionis was outstanding! Intelligent, witty and informative"
    Mr. Wilson
  • "Excellent holiday, despite poor snow conditions."
    Ms. Wood
  • "The snowboard instructor was brilliant! Much better than the ones in England. Helped us master turns."
    Mrs. Williams
  • "Hotel Belmont offered excellent accommodation. Very clean & food very food. Definitely recommended"
    Mr. Leslie
  • "The hotel was excellent, very clean and tidy. Food very good"
    Ms. Martin
  • "Excellent resort for beginners. Fantastic hotel. Good value"
    Mr. Madden
  • "The best part of the holiday is the ski instructor lessons by Ianka. He is a credit to your company. When we come back we will try to get him again"
    Mrs. Smith
  • "Fantastico"
    Mr. Carter
  • "Holiday was fab, hotel was good. They tried hard to keep the ski run open."
    Mrs. Wright
  • "Ski instructor Nasko was very good. Enjoyed skiing and going out in the evenings with him"
    Ms. Jones
  • "It was a great holiday. I would recommend it to lots of other people"
    Ms. Wilson
  • "A really good holiday"
    Ms. Gavin
  • "Our ski instructor Nasko was fantastic and the group in our ski school were very friendly"
    Ms. Reed
  • "Great service from rep and resort it self brilliant, value for money that's why I keep coming back, thanks for a great holiday"
    Ms. Tate
  • "Excellent holiday rep very helpful."
    Mr. Young
  • "Hotel was great. Great all round holiday"
    Mr. Hunter
  • "Had an amazing experience, ski teacher brilliant, organization great. Thank U"
    Ms. Barlow
  • "It was very good"
    Mrs. Robinson
  • "Loved Holiday! Great country, great people! Got delayed for 6 hours but your Area Manager Darren did great job organizing people"
    Ms. Short
  • "Was a brilliant holiday and am so happy my girlfriend learned how to ski."
    Ms. Owen
  • "For Nikolay, Thank you very much for all your help, it's much appreciated. Thank you for being our rep, you've made our stay an enjoyable one. We've had a great week."
    Ms. Barker
  • "Thank you so much for providing such a great family skiing holiday in Pamporovo, Bulgaria in March of this year. We travelled with Balkan Holidays on 23 March and stayed at the Hotel Orlovetz and had a fantastic holiday. It was the first time we had booked with Balkan after being recommended to you by a neighbour and I can assure you we will be booking with you again next year. This ski holiday was the first time we had skied with our children, aged 8 and 5, and we were impressed with the arrangements you had in place to cater for them as they had a ball. Our ski instructor 'Denko' was just fantastic and made the days and lessons great fun and enjoyable. The staff in ski hire shop were always helpful and last but not least Ellie in the Kindergarten was just great with our daughter Sienna when she wasn't skiing. We genuinely felt the Balkan team at Pamporovo went out of their way to be helpful and wanted us to have a great holiday. Acknowledgement must also go to our hard working hotel representative Danko and Salvie who again are both a credit to your company. They went out of their way to provide information and advice and were just what you would hope a representative would be. We have only ever skied in France previously but really feel Bulgaria has so much to offer and we look forward to visiting again. We were originally booked into Hotel Pamporovo but you had to change our hotel as it was the end of season and I am so glad this happened as on reflection Hotel Orlovetz was just fantastic and worth in future paying that little bit more in terms of what they provided. We have recommended Balkan Holiday to friends who weren't sure about Bulgaria but who I am sure will now consider based on our recent experience. Hopefully we will be going back to Pamporovo with Balkan next year so keep up the great work. Thank you once again for a great holiday, with good facilities at a good price we had a fantastic time."
    Mrs. Michelle Rimmington
  • "Really enjoyable holiday. Our rep Slavi was excellent as well as our ski instructor George. Will recommend this holiday!"
    Mrs. Phillips
  • "It was our first skiing holiday to Bulgaria and we joined the beginners class to learn to ski. We can both say that the holiday was fantastic and we expect to come many more times."
    Mr. Newman
  • "Really enjoyable holiday. Our rep Slavi was excellent as well as our ski instructor George. Will recommend this holiday!"
    Mr. Phillips
  • "The Balkan Holidays resort team were fantastic and are an asset to your company. "
    Mr. Davies
  • "Just fantastic and really enjoyed it. See you next year. "
    Mr. Clifford
  • "Overall really enjoyed holiday and would recommend place/holiday to others. Interested in going again in future. "
    Ms. Chiu
  • "It was our first skiing holiday to Bulgaria and we joined the beginners class to learn to ski. We can both say that the holiday was fantastic and we expect to come many times more. "
    Mr. Newman
  • "As always very enjoyable!"
    Ms. Huxtable
  • "Our rep and snowboard instructor made our holiday perfect! Nothing was too much trouble for them and they made us feel very special. This made our holiday special - Thank You! xxx"
    Ms. Chamberlain
  • "Balkan is an excellent firm and we will be traveling with you again. "
    Mrs. Davey
  • "Andrey, our children's ski instructor was patient, kind, very helpful and caring. Thank you. Also very professional and fun. Kids loved their lessons. (Also Meena was excellent as a snowboarding instructor for my 13 year old son + Stefan too as my ski instructor. Well done. "
    Mrs. Shilling
  • "Our holiday was excellent not only in respect of the hotel, resort + weather, but in price + if the price was to remain reasonable + competitive we will continue to come every year. "
    Ms. Brough
  • "Great holiday will be back again skiing in Pamporovo for the 23th time. As you can see I love Bulgaria and the people. "
    Mrs. Evans
  • "Very pleased with the hotel room, kept very clean by the maid. Excellent ski instruction with Maria & the ski school. Good flights, service & aircraft. Will be back next year same time, hotel & resort. "
    Mrs. Walker
  • "We found the staff in Pamporovo to be very friendly and helpful. "
    Mrs. Jupp
  • "First holiday with Balkan Holidays and it exceeded all expectations. Will travel again with Balkan and will recommend. Dinko our local rep was great and a credit to Balkan Holidays. "
    Mrs. Rimmington