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Our Customer Reviews

We welcome any feedback our customers may have about our holidays!

All our customers have the opportunity to fill out a Customer Satisfaction Questionnaire. These questionnaires are then analysed, to help us understand:

  • what we do well, so we can keep doing it!
  • areas where we can improve.

Please, spend some time reading some of the comments we have received!

See Reviews for:

  • "We had a really good relaxing holiday in Sozopol, and will come back again."
    Mr. Turner
  • "Thank you for a great holiday, we did not want to leave."
    Mr. Redford
  • "Excellent value, good all round holiday."
    Mrs. Chalmers
  • "Excellent holiday, resort and hotel. Good value for money"
    Mr. Palmer
  • "Selena. Fab hotel"
    Ms. Williams
  • "Sozopol is good. Selena hotel is one of the best! Great holiday!"
    Mrs. MacPherson
  • "Excellent hotel Selena Sozopol and excellent food"
    Mrs. Newman
  • "A fantastic hotel. The brochure doesn't do it's justice"
    Mrs. Salford
  • "Most excellent hotel. Lovely resort"
    Ms. Dunbarr
  • "Great holiday"
    Mr. Higgs
  • "Brochure details did not show how much the resort of Sozopol has to offer. Fantastic resort"
    Mr. Lundy
  • "A great holiday. We loved Santa Marina"
    Mr. Marks
  • "It was a fantastic choice to travel with Balkan Holidays"
    Mr. Railton
  • "Please pass on our compliments to the staff of Santa Marina complex. A truly fantastic holiday"
    Mr. Guildford
  • "A great holiday - will come back again"
    Mrs. Davis
  • "The hotel was beautiful and the staff were helpful"
    Ms. Warrington
  • "Excellent holiday will definitely be returning next year"
    Ms. Stokdale
  • "Santa Marina is a lovely place"
    Mrs. Fullert
  • "Fantastic, much better than expected"
    Ms. Biggs
  • "This was our honeymoon and we have had an excellent time. The apartments were perfect and the staffs were brilliant"
    Mrs. Taylor
  • "Hotel was great. The best apartments we have been to"
    Mrs. Bennett
  • "Staff at resort was outstanding. Wish we had booked a longer holiday! Thank you all at Santa Marina"
    Mrs. Shaw
  • "Santa Marina holiday village was very clean, staff very pleasant. Apartment was spacious, and line and towels changed often."
    Ms. Moon
  • "great place Sozopol Hotel Selena"
    Mrs. Smith
  • "Excellent resort. Excellent staff (all) including cleaning, restaurant etc. Lots of places to swim, eat, relax. Great beach."
    Mr. Gray