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Our Customer Reviews

We welcome any feedback our customers may have about our holidays!

All our customers have the opportunity to fill out a Customer Satisfaction Questionnaire. These questionnaires are then analysed, to help us understand:

  • what we do well, so we can keep doing it!
  • areas where we can improve.

Please, spend some time reading some of the comments we have received!

See Reviews for:

  • "Thank you for flight, very helpful and hope to see you again soon."
    Mr. Clarke
  • "We were pleasantly surprised by both Hotel Fenix and Sunny Beach. We will return"
    Mr. Field
  • "Hotel very clean and staff lovely."
    Ms. Stotter
  • "Enjoyable."
    Mrs. Smith
  • "Very enjoyable."
    Mr. English
  • "Our first all inclusive holiday. Excellent value for money. Friendly Animators"
    Mr. Alexander
  • "Great holiday, well worth it! Very friendly people around the resort."
    Mr. Tony
  • "A great holiday overall."
    Mr. Kaur
  • "Good food, good hotel, good resort"
    Mrs. Joy
  • "Sunny Beach was well designed for the holiday maker. Plenty to do, very lively, safe, made to feel welcome."
    Ms. Smith
  • "First class with everything, suited us completely."
    Mr. King
  • "All staff were excellent from beginning to the end, and were all very friendly."
    Mrs. McDonald
  • "Everything top quality once again."
    Mr. Davies
  • "Balkan Holidays staff are amazing, well trained, pleasant, very professional at all times."
    Mr. Tide
  • "The staff on the place were well dressed, very polite and very helpful."
    Ms. Elizabeth
  • "Looking forward to going back next year."
    Mr. Tyler
  • "A very good and pleasant time. Lovely people."
    Mr. Every
  • "Everything excellent including of course the Bulgarian people."
    Mr. Ross
  • "An excellent week in a fabulous hotel with excellent flights"
    Mr. Brian
  • "We had a lovely time thank you."
    Mr. Kinsella
  • "It was very enjoyable. Next time I will go with the rest of my family."
    Mrs. Fitzpatrick
  • "We had a really good holiday."
    Mr. Jenkins
  • "Have been to Hotel Globus for 5 years, and always enjoy ourselves every time!"
    Mrs. Smith
  • "Very enjoyable, thank you."
    Ms. Danty
  • "Excellent holiday for family, thank you very much!"
    Mrs. Taylor
  • "Great holiday overall 10/10"
    Mr. Evans
  • "Sunny Beach is one of the friendliest resorts I have visited, with great value for money."
    Mr. Rogers
  • "Hotel was perfect, highly recommended luxury hotel."
    Mr. Adams
  • "Good all round hotel for families, with great central location in the resort."
    Mrs. Toni
  • "We chose Bulgaria because Ibeorostar offered a hotel there. We have stayed in Iberostar hotels are always delighted."
    Mr. Arthur
  • "Excellent holiday, great entertainment team, coming back next year, 5 star!"
    Mr. williams
  • "Enjoyable holiday will go again."
    Mrs. O'Donoghue
  • "Loved the holiday from start to finish, and out 1st thought when we got back home was to get booked up and to go again next year, Excellent!"
    Mr. Champion
  • "Hotel fanatic, resort has something for everyone, highly recommended."
    Mr. Kinsella
  • "Very impressed with standard of entertainment for children. I would really recommend Sunny Beach Bulgaria to any family. Will take my own grandchildren soon."
    Mrs. Wallace
  • "First time in Bulgaria but will definitely go again."
    Mrs. Keane
  • "Good value for money."
    Mr. Shields
  • "I just enjoyed in my week in Bulgaria, thank you."
    Ms. Richards
  • "Had great time would recommend it to friends."
    Mr. Amber
  • "Fabulous Holiday"
    Mr. McKenna
  • "Every member of staff was polite friendly and very helpful. Will recommend to others."
    Mrs. Willis
  • "Was very pleased with holiday."
    Mr. Armstrong
  • "Very Good - Excellent"
    Mr. Royal
  • "Enjoyed all of the holiday will come back to Bulgaria."
    Ms. Willaimson
  • "Very impressed with the friendly and helpful staff and people in the resort, all in all a very enjoyable holiday and will return."
    Mr. Turner
  • "1st time in Bulgaria, will return again."
    Mr. Charles
  • "Royal Dreams in Sunny Beach, was excellent resort for families."
    Mr. Duggan
  • "Our first holiday to Bulgaria and we loved it! Returning next year, thank you."
    Mr. Sanderson
  • "Excellent holiday, found Bulgarian people very welcoming and helpful + helped to make our holiday a good experience."
    Mrs. Williams
  • "Thoroughly enjoyable, will be recommending to friends and family."
    Mr. Scott
  • "Bars, resort, shops very good."
    Mrs. Wilkinson
  • "I have just come back from 2 weeks at the Hotel Laguna Park in Sunny Beach. I had such a fab holiday I came home on Sat and looked on line to book it for next year."
    Ms. Ewen
  • "We have just returned from 2 weeks in Sunny Beach. Our 7 year old son attended 4 sessions of "Soccer in the Sun" with Scott and Rick. We would just like to say thank you as their effort and patience was fantastic and really built our son's confiidence. We have just booked for 2010 and Adam would love to attend Soccer in the Sun again."
    Mrs. Lawler
  • "I would just like to say what a great time we had on holiday at the Hotel Pomorie. This was our first holiday since my husband has been reliant on a wheelchair and the hotal was great, clean, helpfull, great staff, great food and great people. The airport was very good as soon as we got there they was very helpfull. It was a great place to go, would go again next year. Once again thank you!"
    Mr. Lorkin
  • "We found both our flights with BH Air very comfortable. Our Balkan Rep Nikolay truly a gentleman, we found him extremely polite, efficient and very informative. A man performing a first class job on your behalf."
    Mr. Barron
  • "The hotel was superbly kept, very clean especially our room (625), the food was excellent with a wide choice of dishes, the staff were friendly and helpful. we will recommend your company and this hotel to our friends and will certainly consider using you again. The flights also were on schedule and smooth. We took one excursion to the blue mountains which was excellent value for money, a memorable day and with a really jolly and helpful tour guide. the resort rep was also informative, helpful and knowledgeable. Thank you for a great holiday."
    Mrs. Hawthorne
  • "We have just come back from a great holiday at the Laguna Park in sunny beach and was wondering if it would be possible for you to give me an e-mail address for the hotel as i would like to get in touch with the manager and thank him and also Ivan from the entertainments team, I would really appreciate your help in this matter"
    Mr. Fraser
  • "Our family party of 8 people stayed at the Zvete Hotel in Sunny Beach Bulgaria, this was my 3rd visit to the resort of sunny beach we had a great holiday and would definitley stay at the Zvete Hotel again it was very clean the rooms were the most spacious I've ever stayed in, the food was very good and the staff were friendly, the activity team worked very hard providing entertainment throughout the day and put on a good show every night. Would definitely recommend others to give this hotel a try as I don't think they would be disappointed at all. Thanks for a great holiday hope to return soon. "
    Mr. Jones
  • "Not long after our arrival in Bulgaria, after our wine tasting early on Saturday morning, I fell, cutting my leg very badly and subsequently fainted. I am now receiving treatment from my own doctor in England, it is a great relief to know that all the care I received in Bulgaria has been appropriate and that the wound is progressing satisfactorily and is responding to treatment. I would like to commend to Balkan Holidays all their staff who is involved in helping me in this unfortunate accident. Although I tried to thank them all the time, I would hope that my gratitude can be passed on by the company. I am looking forward to traveling with you again in the future."
    Mrs. Crawford
  • "Hi, just wanted to say my friend and I stayed at the Boomerang Hotel, Sunny Beach 2 weeks ago and would like to let you know our rep Ros, was brilliant. We don't usually book trips through reps, rather choose to look for ourselves in resort but he wasn't 'pushy' at all and because of that, we did book one with him. He's a credit to Balkan Holidays. Thanx again, Pam Sommerville and Diane Corbett"
    Mrs. Pam Sommerville and Diane Corbett
  • "I have just returned from my 10 day holiday in Bulgaria through Balkan Holidays and would like to thank you and your team for helping make it such a fantastic holiday. My husband and I were very impressed with the Balkan team last year hence the reason for deciding to book with Balkan again this year and we were not disappointed. I found you and your team to be most courteous and helpful whenever I had reason to ask questions prior to our departure and got the feeling that nothing was too much trouble in answering any of my queries. My mind was put at ease as quickly as you possibly could and I left for my holiday with all the knowledge and information I thought I would need. On arrival at Bourgos Airport your representative was easily seen and again, extremely helpful and friendly which set us off on good trend for a good holiday. Our accommodation was at the Klisura Hotel (again where we stayed last year) and we were greeted very warmly and were remembered from the year before which delighted us. Sadly all too soon our 10 days were up however again your team were at the hotel at the time specified to transport us back to Bourgos Airport for our departure home. I have taken the time to write as I would like to be given the opportunity of thanking you all for helping to ensure we had a great holiday. I can certainly assure you that my husband and I will not hesitate in booking through Balkan Holidays again and will be happy to recommend you at every opportunity. Thank you once again for the assistance, kindness and professionalism shown at all times which helped to make a very memorable and happy holiday."
    Mrs. Dorothy Lawson
  • "3rd time in Bulgaria. Much loved people and staff on airline and in the hotel Arda. Very good, friendly and considerate. We will be back and thank you."
    Mrs. Jones
  • "In terms of holidays to this region Balkan are very far ahead of competition regarding reps, excursions and general quality."
    Mr. Oakley
  • "In summary, holiday was over and above our expectations and we are already planning next years visit."
    Ms. Alderman
  • "A very enjoyable holiday. Good value for money. Excellent weather. Nice people. "
  • "We had a brilliant holiday."
    Mr. Scott
  • "The Iberostar Hotel was fantastic. Wonderful friendly staff excellent food & value for money. "
    Mrs. Kane
  • "A first class holiday."
    Mr. RANGER
  • "Resort very nice people very friendly and courteous. "
    Mr. Tristham
  • "We have had an excellent holiday and would definitely recommend the hotel. The staff and animation have been excellent and the children have had a lovely time in the kids club. We are thinking of coming back next year. "
    Mrs. Holding
  • "Being our first time in Bulgaria we found the hotel and holiday very enjoyable in every sense from first taking off to the housemaids who cleaned our room every day. Thank you for such a great holiday. See you again. "
    Mr. Priest
  • "This was our first visit to Sunny Beach. The Iberostar Hotel was great, the food and staff very good. In particular the animation team were excellent and kept adults and children occupied. "
    Ms. Lemon
  • "Very good holiday. Will come again. "
    Mr. Moseley
  • "Good staff very helpful. The rep was very good. "
    Mr. Colley
  • "The staff + cleanliness of the Ivana Palace Hotel was excellent and bar staff very friendly. "
    Mrs. Watts
  • "Wonderful aircraft. Head and shoulders better than your competitors. We have been treated like people for the first time. Thank you. "
    Mr. Keeling
  • "All very last minute, but one of the best holidays we've ever had - we would definitely go back/recommend. "
    Mrs. Hayes
  • "Thoroughly enjoyed ourselves, good weather, good food, great location. Peaceful + relaxing, but good fun for our son. Many thanks"
    Mrs. Lashbrook
  • "Excellent holiday - very pleased with accommodation, food, service etc. No complaints!"
    Mrs. Plumb
  • "This was our first experience of Bulgaria and we have been well impressed. The hotel was spotlessly clean, the food was plentiful, varied and of high quality. The staff were extremely helpful and the rep in resort was excellent. We will most certainly recommend Balkan Holidays to our friends."
    Mr. Hall
  • "Hotel was superb, staff very helpful, made us feel welcome. "
    Mr. Murray
  • "The Hotel Venus was great, the staff was great with my children and made us all feel welcome as a family. For a 2* I'd give it a 4*. Very clean not one fault with this place and will recommend it to all my friends and family. We loved it. "
    Ms. Hammer
  • "Excellent holiday, overall good price and lovely people, will definitely be returning."
    Ms. Boardman
  • "Excellent service from all staff 10 out of 10!"
    Mr. Harrison
  • "Very good, plenty of sunshine. Good nights out."
    Mrs. Eccles
  • "Fantastic!!!"
    Mr. Powers
  • "Wonderful!!!"
    Mrs. Peyton
  • "Excellent all round far better then expected for price/great value."
    Mr. Haden
  • "Everything about the holiday was perfect. Would definitely go again and recommend you to friends and family. What an amazing hotel."
    Mrs. Cox
  • "Bulgaria was an absolute amazing country, will definitely recommend and return."
    Mrs. Doble
  • "Highly recommend Sunny Beach. Ivana Palace excellent, very good staff."
    Mrs. Doherty
  • "Great Holiday!"
    Mrs. Robinson
  • "Fantastic all round holiday, would recommend to anyone."
    Mr. Bolton
  • "Very enjoyable, see you next year!"
    Ms. Johnson
  • "Good value for money with plenty to do. "
    Ms. Lowe
  • "The hotel was excellent, very clean, staff very polite. We really enjoyed it."
    Mr. Hambrey
  • "A good two week break and it did not cost too much."
    Mr. Fennell
  • "Animation team were fantastic. Would recommend this hotel to friends. "
    Mrs. Musgrave
  • "Very enjoyable holiday, resort very good and hotel excellent. I would highly recommend this hotel and resort."
    Mrs. Beasley
  • "All our party agreed that this was a great holiday. We would specifically look to book at Sunny Victory apartments next time. Staff and complex were great. Very polite and hard working. "
    Mr. Tully
  • "Staff at hotel were really lovely. Shopkeepers very friendly. Very good service from Balkan Holidays. Everything at Iberostar was perfect and highly recommended. "
  • "Travel was excellent so was accommodation. Had a lovely holiday would go back to same resort. "
    Ms. Imray
  • "First visit to the country, lovely weather, lovely food, great value. "
    Mr. Vose
  • "Another fabulous holiday in Bulgaria. Thank you. "
    Mrs. Loveday
  • "It was a nice holiday, the weather was nice. Nice pool and hotel. "
    Mr. Havard
  • "First time to Bulgaria and would definitely come back. "
  • "Another great holiday with Balkan Holidays. "
    Mr. Cannings
  • "Another great holiday in Sunny Beach. Cannot wait for next year (9th year) in Sunny Beach in 2014!"
    Mrs. Whitehead
  • "It was our first holiday to Bulgaria and we were both very impressed with Sunny Beach and will be coming back in the future to see more of Bulgaria and its people. "
    Mr. Ritchie
  • "Really good overall holiday. "
    Mrs. Bennett
  • "Overall had a good holiday, found Bulgaria a good experience very cheap and would definitely come back. "
    Ms. Honeyman
  • "First time been to Bulgaria. What a fantastic place to visit. People very friendly. "
  • "Most enjoyable holiday. Over too quickly."
    Mrs. Millespie
  • "Great holiday. Can't wait to come back soon. "
    Ms. Clegg
  • "Exceeded expectations as always. "
    Mr. McMaster
  • " My husband Keith Stirling and i booked to stay at The Globus Hotel again (our 6th year) from 13.07.2018 - 30.07.2018. Unfortunately, my husband was hospitalised on the day we were due to come home and our stay was extended until 06.08.2018. I must say how well we were treated by everyone employed at the hotel. This was a very difficult time, however, the caring service we received from the manager, reception, bars and cleaning staff was outstanding. I do not think i could have coped without the help and support i was given. All the staff were polite, friendly and courteous at all times and we couldn't have wished for better service. They are a credit to your company. Please pass on our thanks and gratitude to all including "Mikey" and his partner of the bar/restaurant. Hopefully will see you all next year. Kind Regards Kathryn and Keith Stirling. once again Thanks for everything"
    Mrs. Kathryn