0207 543 5555

Advanced Passenger Information

Advanced Passenger Information is also referred to as API or E-Borders.

The UK Home Office requires airlines to collect API from passengers before their date of travel on routes to and from the UK. Your airline is therefore legally required to collect and pass information concerning your travel documentation, date of birth and nationality to border control. It is therefore essential that you supply this information to your airline before your date of travel. Failure to do so could result in you being refused travel.

API information is required for the following airlines and can be submitted online:

Your airline reservation number is located on your ticket/s and you can submit API directly on your airline's website.

EasyJet
Wizz Air
Jet2 (summer flights only)
Thomson
Norwegian (summer flights only)
FlyBe

API information for the following flights will be collected at check-in for your flight:

Adria Airways
Croatia Airlines
Balkan Holidays Air (BH Air)
Montenegro Airlines
Enter Air (winter flights only)
Norwegian (winter flights only)
Jet2 Charter (winter flights only)
Bulgaria Air (winter flights only)

If you do not see your airline listed above please contact our Reservations team on 0207 543 5555.

The e-Borders Initiative

Part 1: General

The combination of travel services offered to you is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations 2018. Therefore, you will benefit from all EU rights applying to packages. We, Balkan Holidays Limited (company registered number 00886808) with registered office 19 Conduit Street, London, W1S 2BH, will be fully responsible for the proper performance of the package as a whole. Additionally, as required by law, we have protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that we become insolvent.

More information on key rights under the Package Travel and Linked Travel Arrangements Regulations 2018 can be found below.

Part 2: Key rights under the Package Travel and Linked Travel Arrangements Regulations 2018

• Travellers will receive all essential information about the package before concluding the package travel contract.
• There is always at least one trader who is liable for the proper performance of all the travel services included in the contract.
• Travellers are given an emergency number or details of a contact point where they can get in touch with the organiser or travel agent.
• Travellers may transfer the package to another person, on reasonable notice and possibly subject to additional costs.
• The price of the package may only be increased if specific costs rise (for instance fuel prices), and if expressly provided for in the contract, and in any event not later than 20 days before the start of the package. If the price increase exceeds 8% of the price of the package, the traveller may terminate the contract. If the organiser reserves the right to a price increase, the traveller has a right to a price reduction if there is a decrease in the relevant costs.
• Travellers may terminate the contract without paying any termination fee and get a full refund of any payments if any of the essential elements of the package, other than the price, are changed significantly. If before the start of the package the trader responsible for the package cancels the package, travellers are entitled to a refund and compensation where appropriate.
• Travellers may terminate the contract without paying any termination fee before the start of the package in the event of exceptional circumstances, for instance if there are serious security problems at the destination which are likely to affect the package.
• Additionally, travellers may at any time before the start of the package terminate the contract in return for an appropriate and justifiable termination fee.
• If, after the start of the package, significant elements of the package cannot be provided as agreed, suitable alternative arrangements will have to be offered to the traveller at no extra cost. Travellers may terminate the contract without paying any termination fee, where services are not performed in accordance with the contract and this substantially affects the performance of the package and the organiser fails to remedy the problem.
• Travellers are also entitled to a price reduction or compensation for damages or both where the travel services are not performed or are improperly performed.
• The organiser has to provide assistance if the traveller is in difficulty. • If the organiser becomes insolvent, payments will be refunded. If the organiser becomes insolvent after the start of the package and if transport is included in the package, repatriation of the travellers is secured. Balkan Holidays Limited has taken out insolvency protection with the Civil Aviation Authority (of Gatwick Airport South, West Sussex, RH6 0YR, UK, telephone 0333 103 6350, email: claims@caa.co.uk) under ATOL number 0252) for flight inclusive packages and with ABTA Ltd (The Travel Association, 30 Park Street, London, SE1 9EQ www.abta.co.uk, ABTA Membership Number: V089X) for non-flight inclusive Packages. Travellers may contact either of the above entities (the CAA if the Package includes a flight and ABTA if it does not) if services are denied because of Balkan Holidays Limited’s insolvency.

Part 3: The Package Travel and Linked Travel Arrangements Regulations 2018
Can be found here:Package Travel and Linked Travel Arrangements Regulations 2018

What is API?

Advance Passenger Information/API refers to specific passport information including:

• passport number
• passport issue date
• country which issued your passport
• passport expiry date
• given names (as they appear on the passport)
• last name
• gender
• date of birth
• nationality

How Can I Submit My API?

Part 1: General

The combination of travel services offered to you is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations 2018. Therefore, you will benefit from all EU rights applying to packages. We, Balkan Holidays Limited (company registered number 00886808) with registered office 19 Conduit Street, London, W1S 2BH, will be fully responsible for the proper performance of the package as a whole. Additionally, as required by law, we have protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that we become insolvent.

More information on key rights under the Package Travel and Linked Travel Arrangements Regulations 2018 can be found below.

Part 2: Key rights under the Package Travel and Linked Travel Arrangements Regulations 2018

• Travellers will receive all essential information about the package before concluding the package travel contract.
• There is always at least one trader who is liable for the proper performance of all the travel services included in the contract.
• Travellers are given an emergency number or details of a contact point where they can get in touch with the organiser or travel agent.
• Travellers may transfer the package to another person, on reasonable notice and possibly subject to additional costs.
• The price of the package may only be increased if specific costs rise (for instance fuel prices), and if expressly provided for in the contract, and in any event not later than 20 days before the start of the package. If the price increase exceeds 8% of the price of the package, the traveller may terminate the contract. If the organiser reserves the right to a price increase, the traveller has a right to a price reduction if there is a decrease in the relevant costs.
• Travellers may terminate the contract without paying any termination fee and get a full refund of any payments if any of the essential elements of the package, other than the price, are changed significantly. If before the start of the package the trader responsible for the package cancels the package, travellers are entitled to a refund and compensation where appropriate.
• Travellers may terminate the contract without paying any termination fee before the start of the package in the event of exceptional circumstances, for instance if there are serious security problems at the destination which are likely to affect the package.
• Additionally, travellers may at any time before the start of the package terminate the contract in return for an appropriate and justifiable termination fee.
• If, after the start of the package, significant elements of the package cannot be provided as agreed, suitable alternative arrangements will have to be offered to the traveller at no extra cost. Travellers may terminate the contract without paying any termination fee, where services are not performed in accordance with the contract and this substantially affects the performance of the package and the organiser fails to remedy the problem.
• Travellers are also entitled to a price reduction or compensation for damages or both where the travel services are not performed or are improperly performed.
• The organiser has to provide assistance if the traveller is in difficulty. • If the organiser becomes insolvent, payments will be refunded. If the organiser becomes insolvent after the start of the package and if transport is included in the package, repatriation of the travellers is secured. Balkan Holidays Limited has taken out insolvency protection with the Civil Aviation Authority (of Gatwick Airport South, West Sussex, RH6 0YR, UK, telephone 0333 103 6350, email: claims@caa.co.uk) under ATOL number 0252) for flight inclusive packages and with ABTA Ltd (The Travel Association, 30 Park Street, London, SE1 9EQ www.abta.co.uk, ABTA Membership Number: V089X) for non-flight inclusive Packages. Travellers may contact either of the above entities (the CAA if the Package includes a flight and ABTA if it does not) if services are denied because of Balkan Holidays Limited’s insolvency.

Part 3: The Package Travel and Linked Travel Arrangements Regulations 2018
Can be found here:Package Travel and Linked Travel Arrangements Regulations 2018

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Balkan Holidays has 58 years of experience in providing great value summer and winter holidays
and since 1966 we have sold millions of holidays.

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Advanced Passenger Information

The e-Borders Initiative

What is API?

How Can I Submit My API?

Holiday Help Topics

How To Book

Booking Online

Balkan Holidays has 58 years of experience in providing great value summer and winter holidays and since 1966 we have sold millions of holidays.

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Balkan Holidays has 58 years of experience in providing great value summer and winter holidays
and since 1966 we have sold millions of holidays.