If your luggage is damaged during transit, you must ensure that you do not leave the airport until you have a Property Irregularity Report (PIR).

Claims must be made either through your travel insurance company or via the airline and compensation for the damage will be paid whenever possible and appropriate. Claims must be made in writing within 7 days of receipt of your baggage.

Please note: that minor scuffs and dents will be considered to be everyday wear and tear and will not be accepted as damage.

Before You Travel

At The Airport

Our Flights And Flying With Us

Luggage

Travelling With Children

Whilst You Are On Holiday

Accommodation

Health Concerns

Your Holiday

Disabled Customers