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Forgotten Items

Guests who leave items of luggage on the plane or in resort should contact the supplier directly or their insurers.

Balkan Holidays cannot be responsible for items left and can not organise for these items to be sent back to the UK or Ireland.


Missing Items

If you discover that items have gone missing, after you have reclaimed your luggage, you must:

Report the loss to the airlines handling agent at the arrival airport, who can normally be found in the baggage reclaim. Fill out a Property Irregularity Report (PIR), ensuring you list all the lost items.

The PIR form can then be used to make an insurance claim, through either your travel insurance company or airline. Claims must be made in writing within 7 days of the loss.


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Why book with us?

Balkan Holidays has 58 years of experience in providing great value summer and winter holidays
and since 1966 we have sold millions of holidays.

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