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Lost Luggage

In the unlikely event that your luggage is lost, damaged or interfered with whilst in transit with the airline, it is important that you obtain and fill out a PIR (Property Irregularity Report) form BEFORE you leave the airport building. You should take a copy of this for your records. You will also need to keep your airline tickets and the luggage sticker received at the check-in desk.

If you fail to obtain a PIR form, the airline will not accept responsibility for any loss or damage and insurers may not accept a subsequent claim. Please contact the airline within 7 days of your return to make a claim. Terms of the carrier will be applicable.

If your flight number begins with BGH please send your email to


Damaged Luggage

If your luggage is damaged during transit, you must ensure that you do not leave the airport until you have a Property Irregularity Report (PIR).

Claims must be made either through your travel insurance company or via the airline and compensation for the damage will be paid whenever possible and appropriate. Claims must be made in writing within 7 days of receipt of your baggage.

Please note: that minor scuffs and dents will be considered to be everyday wear and tear and will not be accepted as damage.


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