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Lost Luggage

In the unfortunate and unlikely event that your luggage is lost, you are encouraged to make a claim. Do not leave the airport until you have informed the handling agent and have completed a Property Irregularity Report (PIR).

Like all airlines, we have limited liability to deal with this situation, as per the Montreal Convention. We recommend that you make a claim through your travel insurance, as they will undoubtedly offer a higher level of cover.

However, if you do wish to pursue your claim please contact the Customer Services Department either by:

Balkan Holidays Ltd
Sofia House
19 Conduit Street
London, UK



If your flight number begins with BGH please send your email to


Damaged Luggage

If your luggage is damaged during transit, you must ensure that you do not leave the airport until you have a Property Irregularity Report (PIR).

Claims must be made either through your travel insurance company or via the airline and compensation for the damage will be paid whenever possible and appropriate. Claims must be made in writing within 7 days of receipt of your baggage.

Please note: that minor scuffs and dents will be considered to be everyday wear and tear and will not be accepted as damage.


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Why book with us?

Balkan Holidays has 53 years of experience in providing great value summer and winter holidays
and since 1966 we have sold over 3 million holidays.

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