On your return flight, you will have the opportunity to fill out a Customer Satisfaction Questionnaire. We encourage as many customers to fill these out as possible.
These questionnaires help us to understand:
• What we do well, so we can keep doing it.
• Areas where we can improve.
If you would like to send us any further comments and feedback, you can do this by:
Balkan Holidays Ltd
19 Conduit Street
Disputes about your holiday that we cannot settle can be referred to arbitration under a special scheme administered by the Chartered Institute of Arbitrators. For full details please refer to our terms and conditions.
The Foreign & Commonwealth Office have up-to-date advice on staying safe and healthy abroad.
For more on security, local laws and the latest travel information, visit the FCO
Travel Aware website or view our guide to Travel Advice and Safety.
The advice can change so check regularly for the latest updates.