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Part 1: General

The combination of travel services offered to you is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations 2018. Therefore, you will benefit from all EU rights applying to packages. We, Balkan Holidays Limited (company registered number 00886808) with registered office 19 Conduit Street, London, W1S 2BH, will be fully responsible for the proper performance of the package as a whole. Additionally, as required by law, we have protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that we become insolvent.

More information on key rights under the Package Travel and Linked Travel Arrangements Regulations 2018 can be found below.

Part 2: Key rights under the Package Travel and Linked Travel Arrangements Regulations 2018

• Travellers will receive all essential information about the package before concluding the package travel contract.
• There is always at least one trader who is liable for the proper performance of all the travel services included in the contract.
• Travellers are given an emergency number or details of a contact point where they can get in touch with the organiser or travel agent.
• Travellers may transfer the package to another person, on reasonable notice and possibly subject to additional costs.
• The price of the package may only be increased if specific costs rise (for instance fuel prices), and if expressly provided for in the contract, and in any event not later than 20 days before the start of the package. If the price increase exceeds 8% of the price of the package, the traveller may terminate the contract. If the organiser reserves the right to a price increase, the traveller has a right to a price reduction if there is a decrease in the relevant costs.
• Travellers may terminate the contract without paying any termination fee and get a full refund of any payments if any of the essential elements of the package, other than the price, are changed significantly. If before the start of the package the trader responsible for the package cancels the package, travellers are entitled to a refund and compensation where appropriate.
• Travellers may terminate the contract without paying any termination fee before the start of the package in the event of exceptional circumstances, for instance if there are serious security problems at the destination which are likely to affect the package.
• Additionally, travellers may at any time before the start of the package terminate the contract in return for an appropriate and justifiable termination fee.
• If, after the start of the package, significant elements of the package cannot be provided as agreed, suitable alternative arrangements will have to be offered to the traveller at no extra cost. Travellers may terminate the contract without paying any termination fee, where services are not performed in accordance with the contract and this substantially affects the performance of the package and the organiser fails to remedy the problem.
• Travellers are also entitled to a price reduction or compensation for damages or both where the travel services are not performed or are improperly performed.
• The organiser has to provide assistance if the traveller is in difficulty. • If the organiser becomes insolvent, payments will be refunded. If the organiser becomes insolvent after the start of the package and if transport is included in the package, repatriation of the travellers is secured. Balkan Holidays Limited has taken out insolvency protection with the Civil Aviation Authority (of Gatwick Airport South, West Sussex, RH6 0YR, UK, telephone 0333 103 6350, email: claims@caa.co.uk) under ATOL number 0252) for flight inclusive packages and with ABTA Ltd (The Travel Association, 30 Park Street, London, SE1 9EQ www.abta.co.uk, ABTA Membership Number: V089X) for non-flight inclusive Packages. Travellers may contact either of the above entities (the CAA if the Package includes a flight and ABTA if it does not) if services are denied because of Balkan Holidays Limited’s insolvency.

Part 3: The Package Travel and Linked Travel Arrangements Regulations 2018
Can be found here:Package Travel and Linked Travel Arrangements Regulations 2018

About Macmillan

What we do
Macmillan Cancer Support improves the lives of people affected by cancer. One in three of us will get cancer. We are all affected by cancer. We can all help. We are Macmillan. As treatments improve, more and more people are living with cancer in their daily lives. This means they need more than medical help, they also need practical, emotional and financial support.

We are a source of support
We are a source of support, helping with all the things that people affected by cancer want and need. It is not only patients who live with cancer, we also help carers, families and communities. We guide people through the system, supporting them every step of the way. We fund nurses and other specialist health care professionals and build cancer care centres. But we give so much more than medical help.

People need practical support at home, so we provide anything from some precious time off for a carer, to a lift to hospital. People need emotional support, so we listen, advise and share information though our cancer support specialists, website and trained professionals. People need financial help to cope with the extra costs cancer can bring, so we give benefits advice, and grants for anything from heating bills to travel costs. Together we listen, we learn, we act to help people live with cancer.

We are a force for change
We are a force for change, listening to people affected by cancer and working together to improve cancer care. People who live with cancer are experts by experience . Together we use this knowledge to make a positive difference to the lives of people affected by cancer. This could be anything from getting a coffee machine installed in a waiting room, to bringing about changes in the law.

We fight discrimination, from challenging unfair travel costs and insurance policies to improving the national benefits system. Together we challenge the status quo, we push for change, we lead the way.

We are Macmillan.

Support Macmillan

If you would like to join Balkan Holidays in supporting this worthy cause you can do so by simply making a booking with Balkan Holidays and donating just £1 per person during the booking process. For further information or to find out more about Balkan Holidays & Macmillan please email sales@balkanholidays.co.uk or call 020 7543 5591.

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