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Balkan Holidays Careers

At Balkan Holidays we are always interested in talking to talented individuals who want to make a real difference to the company and enhance the holiday experience of our valued clients.

If you feel that you have the required experience and would like us to keep your details on record in case any new opportunities arise please send your CV in English along with a detailed covering letter to jobs@balkanholidays.co.uk.

We are currently hiring:

Yield Revenue Executive - Head Office, London
Reservations Executive - Head Office, London (Temp only 1st Mar to 31st Sep 2018)
Desktop Support Engineer - Head Office, London
Resort Entertainer - Sunny Beach, Bulgaria

 

Yield Revenue Executive - Head Office, London

Skills Required:
  • Excellent numerical skills
  • Excellent systems and Excel knowledge
  • Attention to detail
  • Solution seeker
  • PC literate
  • Team player with a flexible attitude
  • Knowledge and experience of pricing techniques
  • Excellent geographical and airline knowledge
Previous Experience:
  • Previous tour operating or work within travel industry is an advantage
  • Previous experience in yield revenue management is essential
  • Sound understanding of reservation systems, MI data reporting
  • Ability to multi-task and work to meet all deadlines
Job tasks & responsibilities:
  • Daily sales report analysis from which to outline action for price adjustments
  • Prepare daily, weekly, monthly reporting as required for the MI as per the guidelines of Yield Revenue Manager
  • Assume responsibility on P&L, analyse and report trends
  • Analyse sales, capacity levels, manage margins
  • Monitor sales, air/bed availability and work closely with product team ensuring appropriate bed stock is held against the remaining capacity
  • Work closely with the Sales and Marketing team (both on-line and offline) and reservations team
  • Detailed competitor analysis and trend reporting
  • Highly organised with excellent planning skills, with a logical approach, the ability to prioritise a heavy workload, work under pressure and to deadlines
The above list of responsibilities is not exhaustive, and the Flight & Yield Executive may be required to perform additional duties, upon the request from the Flight & Yield Manager. If you feel that you have the required experience please send your CV together with a covering letter to work@balkanholidays.co.uk.

 

Reservations Executive - Head Office, London
Temporary Position 01st March until 31st September 2018


Balkan Holidays are the UK's leading tour operator to Bulgaria, Croatia, Montenegro, Slovenia and Romania. Since we were established in 1966 we have booked over 3 million holidays and are aiming to add to that number substantially in 2018 and beyond. To help our growth plans we are recruiting for the position of reservations executive.

We pride ourselves on inspiring and advising our customers plus delivering a high level of service right from the booking process through to the in-resort experience. In this role you will deliver the highest level of service to all customers and travel agents through your knowledge, skills and experience.

Key Accountabilities & Responsibilities:
  • Convert enquiries into sales, giving a high level of service, matching products and service to the customer needs.
  • To follow up enquiries with customers and agents in order to turn them into bookings.
  • Respond to holiday booking enquiries via email and social media received from direct customers and travel agents.
  • Provide excellent levels of service and resolve all enquiries at first point of contact where possible.
  • Execute booking & amendment accuracy, ensuring the customer is made aware of any relevant information that may impact their holiday experience.
  • Develop and increase knowledge of products through training, self-development and attending educational as required.
  • Maintain high awareness of current product offering and monitor changes constantly.
  • Take ownership and accountability of own quality of work to minimise the risk of errors.
  • Ensure full compliance with all legislative and internal business procedures.
  • Undertake any other responsibilities that may be reasonably requested.
Key Skills required:
  • Travel or Call Centre experience preferred.
  • Excellent customer service.
  • Self-motivated and able to work under pressure.
  • PC Literate.
  • Highly sales motivated.
  • Professional, friendly and approachable.
  • Passionate about Summer and Winter destinations.
  • Excellent communication skills on the telephone and in writing.
  • Strong customer focus striving to exceed customer expectations.
  • Highly numerate with an excellent attention to detail.
  • Pro-active problem solver and takes ownership for own performance and development.
  • Ability to work fully flexible shift patterns, supporting; events, weekends, bank holidays.
  • Able to work on your own or as part of a team.
The above list of responsibilities is not exhaustive, and the Reservations Executive may be required to perform additional duties, upon the request from the Call Centre Manager.
Salary dependant on experience + uncapped commission.
If you think you have what it takes and love a challenge then we want to hear from you, please email your covering letter and CV to m.eyles@balkanholidays.co.uk.

 

Desktop Support Engineer - Head Office, London

We are the UK's leading tour operator to Bulgaria, Croatia, Montenegro, Slovenia and Romania with 51 years of experience in planning and arranging memorable holidays to East and South East Europe. To help our growth plans we are recruiting for the position of Desktop Support Engineer who will provide technical support to internal users on all IT issues, maintain hardware equipment and help with all web and software related projects.

Key Duties and Responsibilities:
  • Desktop Support Engineer will provide technical support to our internal office staff
  • Help with IT related projects delegated to the IT department
  • You will be willing to assist with the configuration, installation and implmentation of software
  • Troubleshoot and resolve software issues
  • Maintain all IT hardware operational and in good order
  • Ensure software updates are installed as appropriate
  • Provide basic network support and maintenance
  • Support website development
  • Assist with all computer hardware installations and configurations
  • Maintain, record and update all aspects of the IT infrastructure
  • Assist staff members with the use of IT software and hardware
  • Upgrading software, hardware and network infrastructure as required
  • Help diagnose and resolve windows desktop problems
  • Perform diagnostic tasks
  • Collect, organise and effectively report information
Skills required:
  • Installation and support for Microsoft Windows Desktop operating systems
  • Good working knowledge of all office packages
  • Basic network and security understanding
  • Ability to follow instructions accurately
  • Professional responsibility and accountability
  • Managing your time effectively
We would love to see:
  • Ability to automate tasks
  • HTML or any other scripting skills
  • Experience as a Desktop Support Engineer
  • Ability to troubleshoot technical issues
  • Good communication and customer relationship

IT related qualifications are advantage but not essential. It is important that you are able to work both alone and as part of our IT team, have good organisational and time keeping skills and you are confident, enthusiastic and willing to learn.

If you feel this is a suitable role and would like to apply please send your most recent CV to careers@balkanholidays.co.uk (Strictly No Agency Applications)
**Strictly No Agency Applications**

 

Hotel/Kids Entertainers - Sunny Beach, Bulgaria

Balkan Holidays are looking for experienced Entertainers who can plan, organise and participate in daytime and evening programmes for a varied audience, attend Welcome Meetings to promote events and work together with the resort team to maximise guest enjoyment.

It is essential that applicants have at least 12 months experience of working as an entertainer in a similar enviroment, fluent in English and permission to work for a UK Company.

It is important that you are able to work both alone and as part of a team, have excellent organisational and time keeping skills and you are confident and enthusiastic.

Employment Package includes:
  • Return flights
  • Salary
  • Insurance
  • Accommodation
  • Expenses
  • Possibility for Winter Ski Employment.
Please forward your CV and a covering letter to cs@balkanholidays.co.uk
**Strictly No Agency Applications**

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