Balkan Holidays is the specialist tour operator to Eastern Europe with 49 years experience. We are currently seeking experienced Reservation Consultants. The main duties will be to sell holidays over the telephone to both travel agents and direct clients and assisting with any pre-departure queries our valued clients may have. We are looking for candidates with call centre or travel agency experience. Potential candidates must have excellent communication, listening and customer service skills, be able to work well within a team and should be computer literate. Must be Fluent in English.
Balkan Holidays is looking for a Customer Relations Manager for the late summer season based in Sunny Beach, Bulgaria.
The main objective of this role is to improve the service and holiday experience offered to our valued clients.
You will be responsible for monitoring all complaints received in resort and resolving all matters prior to their return to the UK thus minimising the Post Departure correspondence received by our Customer Services Department.
Other responsibilities involve analysing and distributing CSQ results to the Resort Team and the various suppliers, Conducting Health & Safety Checks and negotiating recommendations.
An excellent package is on offer including flights, accommodation, expenses and Insurance.
Experience of working overseas for a tour operator in a Manager / Supervisor role is a minimum requirement.
The position is initially on a temporary basis from August - September 2015.
To apply for this position, please forward your CV and covering letter to:
Balkan Holidays LTD
19 Conduit Street,
or alternatively email email@example.com Strictly No Agencies
Ms. Biggs, Sozopol
Fantastic, much better than expected
Ms. Bellamy, Golden Sands
Thank you for a truly wonderful holiday!
Mr. Lorkin, Sunny Beach
I would just like to say what a great time we had on holiday at the Hotel Pomorie. This was our first holiday since my husband has been reliant on a wheelchair and the hotal was great, clean, helpfull, great staff, great food and great people. The airport was very good as soon as we got there they was very helpfull. It was a great place to go, would go again next year. Once again thank you!
Mr. Marks, Sozopol
A great holiday. We loved Santa Marina
Ms. Stewart, Pamporovo
Excellent skiing facilities + set up. Thoroughly enjoyed it