For clients travelling on Balkan Holidays Air, one piece of hand baggage/person weighing up to 5 kg and 56cm x 45cm x 25cm in dimension can be carried on board. Should the weight or size of the carry-on baggage exceed the 5 kg limit, the baggage will be carried in the baggage hold, and it will be considered as checked baggage. Laptops count as one item of hand luggage and Ski Boots cannot be taken as hand luggage.
On BH Air charter flights the baggage allowance is based on one checked in piece of luggage per person weighing a maximum of 20kg. Two people's allowance can be combined as long as the weight per suitcase does not exceed 32kg. Baggage over 20kg will be charged at a rate of £8 per kilo at the airport. If you think you may exceed your allowance, extra kilos can be pre-booked HERE. For all other airlines please contact the Reservations Department on 0845 130 1114.
Duty Free is available on most inbound and outbound flights, however, the selection may be subject to availability. We would recommend that you make your purchases in the Duty Free shops situated in the airport terminals. Please note that local currency may not be accepted for Duty Free purchases. Clients on a double touch flight should ensure purchases are in an approved security tamper proof bag with receipt visible.
Eau De Toilette
The above allowances are subject to change, please check the Custom & Excise website for up to date information www.hmrc.gov.uk.
In-flight meals are not included on Balkan Holidays Air flights, however, a range of drinks and snacks are available to purchase onboard. This means that you will no longer see in-flight meals available to pre-order when you're booking your Bulgaria short haul holiday. Simply order from our cabin crew hot or cold drinks along with light or more substantial snacks. For all other carriers please refer to the website of the airline.
If you have pre-booked a flight only transfer with Balkan Holidays you will be transported to either Hotel Kuban in Sunny Beach or Hotel Shipka in Golden Sands. You will not be able to be dropped off or collected from any other point.
Documentation for late bookings will be issued on a Monday if your booking was made over the weekend. If an email address has been provided this will be the form of communication. Balkan Holidays Air is a ticketless airline, as well as all other airlines operating our flights. You can check in for the flight with only your passport. An E-Ticket/Itinerary will be emailed to you if you have booked online or if you have provided an email over the phone at the time of booking. Please arrange to print this and take on holiday for your reference. Balkan Holidays do not issue separate vouchers for hotels and transport.
Balkan Holidays Air are a ticketless airline. You can check in for the flight with only your passport. An E-Ticket/Itinerary will be emailed to you if you have booked online or if you have provided an email over the phone at the time of booking. Please arrange to print this and take on holiday for your reference. Balkan Holidays do not issue separate vouchers for hotels and transport.
All passengers, apart from those travelling on a charter flight with Balkan Holidays Air are required to fill in API. All passengers up to the age of 17 should complete the API as a child regardless of the price paid or Balkan Holidays Invoice. Failure to provide API prior to travelling could result in you not being allowed to travel.
If you have booked through an agent, you need to call the agent to add any extras or to make changes to your originally booked holiday arrangements. If you booked an extra through Paxport, please liaise with them directly.
All enquires regarding Tailor Made bookings with Balkan Holidays should be made directly to them by email or telephone. At peak times calls and during out of office hours will be transferred to Reservations. Reservations will not be able to deal with your enquiry but they will pass it to our tailor made department. The Tailor Made Department is open from Monday – Friday from 09.00 – 17.30hrs. Alternatively, please send an e-mail to firstname.lastname@example.org.
Customers have to get off the plane on inbound double touch flights and go through custom services. All liquids bought in duty free in Bulgaria have to be EU sealed otherwise liquids above 100ml will be taken by custom services.
Online check-in is mandatory only for Easyjet flights where boarding passes must be printed before arriving at the airport. We will email you your e-tickets approximately 10 - 14 days before your departure date. You will have your Easyjet booking reference on your e-tcket and will have to check-in online directly on their website with the airline's booking reference, providing your API in the process. For all other airlines including BH Air you will have to check-in at the airport at least 2 hours before your advised departure time.
If you are travelling on a BH Air charter flight to Sofia (flight number starts with BGH) you may take your ski or snowboard boots as hand luggage as long as this is your only piece of hand luggage. Each adult/child is strictly permitted 1 piece of hand luggage with a maximum weight limit of 5kg and dimensions of 56cm long x 45cm wide x 25cm deep. For all other airlines please contact our Reservations Department on 0845 130 1114.
No, one card must be used at the time of booking online to pay the deposit amount. Once you have confirmed your booking and paid the full deposit amount you can visit the 'Manage My Booking' section on the website and pay any additional amount off your balance with the same or a different credit/debit card.
Please DO NOT rely on credit cards for local purchases. Shops and restaurants in bigger cities accept credit/debit cards more widely, however, we do advise that you take out cash in local currency (Bulgaria - Lev, Croatia - Kuna, Montenegro and Slovenia - Euro and Romania - Leu) as they are still not accepted everywhere and most restaurants, shops and bars in some holiday resorts only accept payment in the form of cash.
We strongly advise that you ONLY exchange your money at official authorised exchange points whilst in resort. Sterling notes (notes only) can be changed at the airport or in resort for local currency and carry a smaller commission rate than travellers cheques. There are ATM / cash point machines available in most resorts which accept major debit cards, but be aware you may be charged by your bank each time you withdraw money.
If you are a returning Balkan Holidays customer within the last 2 years and you are booking a new package holiday you may be eligible for our 5% Loyalty Bonus. Once you have confirmed your booking online or through a travel agent please contact our Reservations Department on 0845 130 1114 to check if a Loyalty Bonus is applicable to your new holiday. Please take a moment to read our full terms and conditions on the Loyalty Bonus discount.
Yes, once you have paid the minimum deposit amount required by us for your holiday you may pay off the remaining balance in instalments from the 'Manage My Booking' section on our website. Alternatively, you may also call our Accounts Department from Monday to Friday from 09:00 - 17:30 on 020 7543 5560/61. If you are calling during the weekend please speak to our Reservations Department on 0845 130 1114 who will also be able to process your payments. Here you can check our opening times.
For all BH Air charter flights (flight number starts with BGH): Infants below 2 years of age on the return flight are entitled to 10kg of checked-in hold luggage, but no hand luggage. You may also take 2 additional items - a collapsible pushchair, a travel cot or a car seat. For all other airlines please contact our Reservations Department on 0845 130 1114.
We cannot unfortunately guarantee that hotels and airlines will cater for any specific dietary requirements you may have. This is why we recommend that you speak to your local representative and the hotel management upon arrival. If you contact our Reservations Department on 0845 130 1114 - we can put a note on your booking for the hotel to see, however, this will be for information purpose only and will not guarantee that the hotel will cater for your specific dietary requirement.
No, excursions do not form part of the holiday package. This is a separate purchase and contract which is directly with the supplier of the excursion, and not Balkan Holidays Ltd. or their local ground handlers, Balkan Holidays Partners. Neither are responsible for the provision of excursions or for anything that happens during the course of its provision by the supplier.
Before confirming your booking online please call our Reservations Department on 0845 130 1114 to make sure that your chosen holiday resort and hotel are suitable for you or members of your party as some resorts may be very hilly and some hotels may not have lifts or easy access around their premises. Once you have been assured that your desired holiday is suitable you may proceed with your booking online. As soon as you have confirmed your booking you will need your booking reference number to give to our Reservations Department on 0845 130 1114. We will check with you what type of assistance is required and add this on to your flight. If you are taking your own wheelchair you will need to fill out an ABTA "Check List for Disabled and Less Mobile Passengers" providing the wheelchair dimensions, details of your requirements, etc. We will then pass this on to the airline. Please note that should you require airport wheelchair assistance or if you are taking your own wheelchair on holiday you will need to notify us more than 48 hours before your flight. This will help us ensure we have made all the necessary arrangements for you and you can have a stress free holiday.
Throughout your holiday with us you will have the dedicated services of a Balkan Holidays Representative or agent. Most are experienced locals who are trained to the highest level to ensure your holiday runs smoothly from start to finish. A member of the Representative team or agent will:
• Meet and greet you at the airport
• Hold an entertaining and informative welcome meeting
• Introduce you to and recommend the best trips and excursions to ensure you make the most of your time
• Be available at visiting hours in your hotel or a nearby hotel. In the event of an emergency, a Representative is available 24 hours a day for your piece of mind. Emergency telephone is on noticeboards and your e-ticket.
• Ensure you have a trouble free, enjoyable stay
• Offer you any other assistance you may need
In the unlikely event that your luggage is lost, damaged or interfered with whilst in transit with the airline, it is important that you obtain and fill out a PIR (Property Irregularity Report) form BEFORE you leave the airport building. You should take a copy of this for your records. You will also need to keep your airline tickets and the luggage sticker received at the check-in desk. If you fail to obtain a PIR form, the airline will not accept responsibility for any loss or damage and insurers may not accept a subsequent claim.
Please contant our Customer Services Department by email at email@example.com with your booking reference number and travel details for further assistance.
We strongly advise you to pack any liquids that you don’t need whilst onboard the aircraft in your hold baggage. However, if you do need to travel with liquids, please be aware of the following restrictions, which apply to all liquids you wish to carry through an airport security checkpoint:
• All liquids must be in individual containers not greater than 100 ml capacity, placed in a transparent re-sealable bag, no larger than 20 cm x 20 cm (8" x 8").
• Only one bag per passenger is allowed.
• Liquids in containers of more than 100 ml capacity can be packed in your hold baggage.
• Exemptions to the liquids rule applies for liquid medicine or baby milk/food.
Even though they are all members of the European Union, not all our destinations currently utilise the Euro, which makes them great value for money holiday destinations.
Bulgaria: Lev, 1 Lev = 100 Stotinki
Croatia: Kuna, 1 Kuna = 100 Lipas
Montenegro: Euro, 1 Euro = 100 Cents
Slovenia: Euro, 1 Euro = 100 Cents
Romania: Leu, 1 Leu = 100 Bani
• If you are booking excursions while in Bulgaria you will be able to pay by credit card. Please note that if you are staying in Sunny Beach, Golden Sands or any of our winter ski resorts - Bansko, Borovets or Pamporovo, you may be required to visit one of our resort offices to pay for your excursion by credit card or in cash (Lev).
• If you are booking your excursion in Montenegro you may only make payments in cash (Euro). Unfortunately, credit card payments are not accepted.
• Credit card payments for excursions in Croatia are only accepted at our local ground handler's offices which are located in Dubrovnik, Split and Porec. For all other resorts and islands in Croatia only cash (Kuna) payments are accepted.
• In Slovenia our ground handler's office is located in the resort of Lake Bled where you can pay by credit card for your excursions. For all other resorts and areas only cash (Euro) payments are accepted.
Please Note: Credit card payments may carry a bank charge which will be added to the price of the excursion. Excursions cannot be pre-booked in advance. They can only be booked in resort through our local representatives.
Mr. Whitley, Pomorie
I found the holiday to be a great experience. I would like to return to Bulgaria again in the future
Mrs. Beare, Borovets
Ross ski instructor - couldn't ask for more patient and excellent teacher. Ellie and George - Reps really knowledgeable and helpful. Kelly was great - get well soon - we missed you!
Ms. Willaimson, Sunny Beach
Enjoyed all of the holiday will come back to Bulgaria.
Ms. Short, Pamporovo
Loved Holiday! Great country, great people! Got delayed for 6 hours but your Area Manager Darren did great job organizing people
Ms. Chiu, Pamporovo
Overall really enjoyed holiday and would recommend place/holiday to others. Interested in going again in future.