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(18+ yrs)
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Frequently asked questions
I have a question about:
What is my luggage allowance?
What items of hand luggage are permitted?
What is the infant baggage allowance?
How many suitcases can we take?
Duty Free & Allowances
What time does the Check in Open?
What time does the Check In Close?
What terminal does Balkan Holidays fly from?
Are in-flight meals included?
I am pregnant, up to what date can I travel?
What is the age limit to fly alone?
Are airport transfers included?
How do Flight Only Transfers work?
Do I receive Tickets for late bookings?
I have not received my ticket, what can I do?
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I have booked through a travel agent and not BH, who shall I call?
How do I make Tailor Made Enquires or Bookings?
Do we have to get off the plane on double touch flights?
Baby food and baby milk
Can I check-in for my flight online?
Can I take my ski/snowboard boots as hand luggage?
When will I receive my e-tickets?
Can I confirm a booking online using two separate cards?
Can I use my credit/debit card abroad?
I am a returning Balkan Holidays customer. How can I claim my loyalty bonus?
Can I pay for my holiday in instalments?
I am travelling with an infant - what can I take?
I have a dietary requirement - who should I speak to?
Can I pre-book excursions?
How can I add on airport assistance? / Taking my own wheelchair on the flight
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Lost or Damaged Luggage
Can I take liquids in my hand luggage?
What is the voltage at my destination?
What is the currency at my destination?
Can I pay by credit card for excursions locally?
Pre booked seats are not showing on my e-ticket.
Transfers are not showing on my e-ticket, are they included?
E-ticket shows zero luggage although I paid for the extra luggage.

 
     
 
           
Why book with Balkan Holidays   Help   Holiday Information  
Mr. Giles, Korcula
Having just returned to Scotland after my two week holiday in the Hotel Marko Polo, Korcula ( Croatia ), I e-mail you to thank you and all your staff for such a wonderful holiday. The holiday was completely problem free and I find it hard to see how my wife and I could have enjoyed the holiday any more. I would be grateful if you would forward our appreciation to the staff in the hotel for everything that they did to ensure we had an excellent holiday in Korcula. You can be assured that I will let all my friends know about the excellence of Hotel Marko Polo in Korcula.

Mr. Allsop, Golden Sands
The Bulgarian people were very friendly. Golden Sands was beautiful! Would go again.

Mr. Connor, Borovets
Overall very good holiday. Will be returning next year.

Mrs. Paylor
I found that the holiday should be recommended

Ms. Morris, Pamporovo
We have been made welcome Incredibly well by instructor Di-Di, she has made the stay very enjoyable. She is a credit to the school ski.

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