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Frequently asked questions
I have a question about:
What is my luggage allowance?
What items of hand luggage are permitted?
What is the infant baggage allowance?
How many suitcases can we take?
Duty Free & Allowances
What time does the Check in Open?
What time does the Check In Close?
What terminal does Balkan Holidays fly from?
Are in-flight meals included?
I am pregnant, up to what date can I travel?
What is the age limit to fly alone?
Are airport transfers included?
How do Flight Only Transfers work?
Do I receive Tickets for late bookings?
I have not received my ticket, what can I do?
What are the API requirements?
I have booked through a travel agent and not BH, who shall I call?
How do I make Tailor Made Enquires or Bookings?
Do we have to get off the plane on double touch flights?
Baby food and baby milk
Can I check-in for my flight online?
Can I take my ski/snowboard boots as hand luggage?
When will I receive my e-tickets?
Can I confirm a booking online using two separate cards?
Can I use my credit/debit card abroad?
I am a returning Balkan Holidays customer. How can I claim my loyalty bonus?
Can I pay for my holiday in instalments?
I am travelling with an infant - what can I take?
I have a dietary requirement - who should I speak to?
Can I pre-book excursions?
How can I add on airport assistance? / Taking my own wheelchair on the flight
Our Holiday Representatives
Lost or Damaged Luggage
Can I take liquids in my hand luggage?
What is the voltage at my destination?
What is the currency at my destination?
Can I pay by credit card for excursions locally?

 
     
 
           
Why book with Balkan Holidays   Help   Holiday Information  
Mr. Harris, Bansko
Kempinski Hotel - excellent. Skiing - very enjoyable. Resort - lively and interesting. Flights - average.

Mrs. Gray, Pamporovo
The ski instructor was brilliant. She should be used as an example to show other instructor how well it should be done

Mr. Johnston, Golden Sands
Just a short note to say a huge "THANK YOU “ to all at Balkan Holidays. We had the most wonderful holiday in Golden Sands in one of the best hotels we have ever stayed in....and we have stayed in hundreds! Excellent facilities, staff and restaurant....we plan to return sometime! Thank you for your excellent organisation! Best wishes

Ms. Williams, Borovets
Excellent bar and bar staff at the Iglika Palace hotel, they helped made the holiday memorable and relaxing experience.

Mrs. Cooper, Pamporovo
Bulgarian people very nice and friendly

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