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(18+ yrs)
(2-17 yrs)
(0-2 yrs)
Room 1
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Frequently asked questions
I have a question about:
What is my luggage allowance?
What items of hand luggage are permitted?
What is the infant baggage allowance?
How many suitcases can we take?
Duty Free & Allowances
What time does the Check in Open?
What time does the Check In Close?
What terminal does Balkan Holidays fly from?
Are in-flight meals included?
I am pregnant, up to what date can I travel?
What is the age limit to fly alone?
Are airport transfers included?
How do Flight Only Transfers work?
Do I receive Tickets for late bookings?
I have not received my ticket, what can I do?
What are the API requirements?
I have booked through a travel agent and not BH, who shall I call?
How do I make Tailor Made Enquires or Bookings?
Do we have to get off the plane on double touch flights?
Baby food and baby milk
Can I check-in for my flight online?
Can I take my ski/snowboard boots as hand luggage?
When will I receive my e-tickets?
Can I confirm a booking online using two separate cards?
Can I use my credit/debit card abroad?
I am a returning Balkan Holidays customer. How can I claim my loyalty bonus?
Can I pay for my holiday in instalments?
I am travelling with an infant - what can I take?
I have a dietary requirement - who should I speak to?
Can I pre-book excursions?
How can I add on airport assistance? / Taking my own wheelchair on the flight
Our Holiday Representatives
Lost or Damaged Luggage
Can I take liquids in my hand luggage?
What is the voltage at my destination?
What is the currency at my destination?
Can I pay by credit card for excursions locally?
Pre booked seats are not showing on my e-ticket.
Transfers are not showing on my e-ticket, are they included?
E-ticket shows zero luggage although I paid for the extra luggage.

Why book with Balkan Holidays   Help   Holiday Information  
Ms. Ewen, Sunny Beach
I have just come back from 2 weeks at the Hotel Laguna Park in Sunny Beach. I had such a fab holiday I came home on Sat and looked on line to book it for next year.

Ms. Spencer, Bansko

Mrs. Morgan, Borovets
The Samokov ski instructor tough our kids to ski and was excellent - a credit to the team. The Balkan Rep was also very helpful and made the holiday very easy.

Mrs. Mansfield, Porec
All in all a very good holiday. Could not fault light or accommodation. Would recommend to anyone.

Mrs. Roeland, Albena
Another excellent holiday in Albena

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