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Rooms:
  Adults
(18+ yrs)
Children
(2-17 yrs)
Infants
(0-2 yrs)
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Frequently asked questions
I have a question about:
What is my luggage allowance?
What items of hand luggage are permitted?
What is the infant baggage allowance?
How many suitcases can we take?
Duty Free & Allowances
What time does the Check in Open?
What time does the Check In Close?
What terminal does Balkan Holidays fly from?
Are in-flight meals included?
I am pregnant, up to what date can I travel?
What is the age limit to fly alone?
Are airport transfers included?
How do Flight Only Transfers work?
Do I receive Tickets for late bookings?
I have not received my ticket, what can I do?
What are the API requirements?
I have booked through a travel agent and not BH, who shall I call?
How do I make Tailor Made Enquires or Bookings?
Do we have to get off the plane on double touch flights?
Baby food and baby milk
Can I check-in for my flight online?
Can I take my ski/snowboard boots as hand luggage?
When will I receive my e-tickets?
Can I confirm a booking online using two separate cards?
Can I use my credit/debit card abroad?
I am a returning Balkan Holidays customer. How can I claim my loyalty bonus?
Can I pay for my holiday in instalments?
I am travelling with an infant - what can I take?
I have a dietary requirement - who should I speak to?
Can I pre-book excursions?
How can I add on airport assistance? / Taking my own wheelchair on the flight
Our Holiday Representatives
Lost or Damaged Luggage
Can I take liquids in my hand luggage?
What is the voltage at my destination?
What is the currency at my destination?
Can I pay by credit card for excursions locally?

 
     
 
           
Why book with Balkan Holidays   Help   Holiday Information  
Mr. Whitley, Pomorie
I found the holiday to be a great experience. I would like to return to Bulgaria again in the future

Mrs. Beare, Borovets
Ross ski instructor - couldn't ask for more patient and excellent teacher. Ellie and George - Reps really knowledgeable and helpful. Kelly was great - get well soon - we missed you!

Ms. Willaimson, Sunny Beach
Enjoyed all of the holiday will come back to Bulgaria.

Ms. Short, Pamporovo
Loved Holiday! Great country, great people! Got delayed for 6 hours but your Area Manager Darren did great job organizing people

Ms. Chiu, Pamporovo
Overall really enjoyed holiday and would recommend place/holiday to others. Interested in going again in future.

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