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(18+ yrs)
Children
(2-17 yrs)
Infants
(0-2 yrs)
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Frequently asked questions
I have a question about:
What is my luggage allowance?
What items of hand luggage are permitted?
What is the infant baggage allowance?
How many suitcases can we take?
Duty Free & Allowances
What time does the Check in Open?
What time does the Check In Close?
What terminal does Balkan Holidays fly from?
Are in-flight meals included?
I am pregnant, up to what date can I travel?
What is the age limit to fly alone?
Are airport transfers included?
How do Flight Only Transfers work?
Do I receive Tickets for late bookings?
I have not received my ticket, what can I do?
What are the API requirements?
I have booked through a travel agent and not BH, who shall I call?
How do I make Tailor Made Enquires or Bookings?
Do we have to get off the plane on double touch flights?
Baby food and baby milk
Can I check-in for my flight online?
Can I take my ski/snowboard boots as hand luggage?
When will I receive my e-tickets?
Can I confirm a booking online using two separate cards?
Can I use my credit/debit card abroad?
I am a returning Balkan Holidays customer. How can I claim my loyalty bonus?
Can I pay for my holiday in instalments?
I am travelling with an infant - what can I take?
I have a dietary requirement - who should I speak to?
Can I pre-book excursions?
How can I add on airport assistance? / Taking my own wheelchair on the flight
Our Holiday Representatives
Lost or Damaged Luggage
Can I take liquids in my hand luggage?
What is the voltage at my destination?
What is the currency at my destination?
Can I pay by credit card for excursions locally?
Pre booked seats are not showing on my e-ticket.
Transfers are not showing on my e-ticket, are they included?
E-ticket shows zero luggage although I paid for the extra luggage.

 
     
 
           
Why book with Balkan Holidays   Help   Holiday Information  
Mrs. Jones, Sunny Beach
3rd time in Bulgaria. Much loved people and staff on airline and in the hotel Arda. Very good, friendly and considerate. We will be back and thank you.

Mr. Harmer
I would like to commend one of your booking staff TINA, she was most helpful and guided me through the various discounts that I was entitled from my last holiday with Balkan.Keep up the good work and I am sure Balkan will receive more Travel Awards.

Ms. Edwards, Albena
Loved it. In fact on my return home the next day, I re-booked to the same place, same hotel in September. We will return next year.

Mr. D'angelo, Elenite
can't wait to go back next year

Mr. Hall, Sunny Beach
This was our first experience of Bulgaria and we have been well impressed. The hotel was spotlessly clean, the food was plentiful, varied and of high quality. The staff were extremely helpful and the rep in resort was excellent. We will most certainly recommend Balkan Holidays to our friends.

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