In order to process your booking and keep you informed of any relevant information relating to your booking, and to ensure that your travel arrangements run smoothly and meet your requirements we need to collect certain personal details from you.
These can include the names and addresses of any party members, credit/debit card and any special needs/dietary requirements. We must pass the information on to the relevant suppliers of your travel arrangements such as airlines, hotels, transport companies and credit/debit card companies, which may be outside the European Union.
We will not however, pass any information onto any persons that are not responsible for any part of your travel arrangements.This applies to any sensitive information that you give us such as details of any disabilities or dietary requirements. We take full responsibility for ensuring that proper security measures are in place to protect your information.
We may use the information provided by you to contact you about your holiday or to inform you about details of other products and services offered by us. If you believe that we may be storing incorrect details relating to you, please e-mail our webmaster and we will correct them as soon as possible.
Mrs. Vickers, Nessebar
Excellent pirate cruise, nice resort and the kids club was an excellent experience, it was fab.
Mrs. Dorothy Lawson, Sunny Beach
I have just returned from my 10 day holiday in Bulgaria through Balkan Holidays and would like to thank you and your team for helping make it such a fantastic holiday. My husband and I were very impressed with the Balkan team last year hence the reason for deciding to book with Balkan again this year and we were not disappointed. I found you and your team to be most courteous and helpful whenever I had reason to ask questions prior to our departure and got the feeling that nothing was too much trouble in answering any of my queries. My mind was put at ease as quickly as you possibly could and I left for my holiday with all the knowledge and information I thought I would need.
On arrival at Bourgos Airport your representative was easily seen and again, extremely helpful and friendly which set us off on good trend for a good holiday. Our accommodation was at the Klisura Hotel (again where we stayed last year) and we were greeted very warmly and were remembered from the year before which delighted us. Sadly all too soon our 10 days were up however again your team were at the hotel at the time specified to transport us back to Bourgos Airport for our departure home.
I have taken the time to write as I would like to be given the opportunity of thanking you all for helping to ensure we had a great holiday. I can certainly assure you that my husband and I will not hesitate in booking through Balkan Holidays again and will be happy to recommend you at every opportunity.
Thank you once again for the assistance, kindness and professionalism shown at all times which helped to make a very memorable and happy holiday.
Mrs. Young, Makarska
Balkan Holidays were excellent in every aspect of our holiday.
Mrs. Graham, Dubrovnik
First Class Hotel
Mrs. Oulton, Golden Sands
Thank you for providing such a great holiday! We have just returned from 14 days at Hotel Elena in Golden Beach. It was our first trip to Bulgaria, & certainly won't be our last
