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In order to process your booking and keep you informed of any relevant information relating to your booking, and to ensure that your travel arrangements run smoothly and meet your requirements we need to collect certain personal details from you.
These can include the names and addresses of any party members, credit/debit card and any special needs/dietary requirements. We must pass the information on to the relevant suppliers of your travel arrangements such as airlines, hotels, transport companies and credit/debit card companies, which may be outside the European Union.
We will not however, pass any information onto any persons that are not responsible for any part of your travel arrangements.This applies to any sensitive information that you give us such as details of any disabilities or dietary requirements. We take full responsibility for ensuring that proper security measures are in place to protect your information.
We may use the information provided by you to contact you about your holiday or to inform you about details of other products and services offered by us. If you believe that we may be storing incorrect details relating to you, please e-mail our webmaster and we will correct them as soon as possible.
Mrs. Muir, Nessebar
This was our first holiday for 10 years we were so excited when it was booked. We ofter rang Balkan Holidays in London and found them very helpful. We will definitely book another holiday.
Mr. McBride, Albena
Another great holiday in Albena (9th). Easy online booking and getting loyalty discounts and always someone very helpful on the other end of the phone when you call. Thank you!
Ms. Airey, Borovets
Great service. Thank you.
Ms. Imray, Sunny Beach
Travel was excellent so was accommodation. Had a lovely holiday would go back to same resort.
Mrs. Cameron, Borovets
I had an accident on piste. The area manager Darren was excellent when dealing with our arrangements to get me home and help with insurance co, etc.