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In order to process your booking and keep you informed of any relevant information relating to your booking, and to ensure that your travel arrangements run smoothly and meet your requirements we need to collect certain personal details from you.
These can include the names and addresses of any party members, credit/debit card and any special needs/dietary requirements. We must pass the information on to the relevant suppliers of your travel arrangements such as airlines, hotels, transport companies and credit/debit card companies, which may be outside the European Union.
We will not however, pass any information onto any persons that are not responsible for any part of your travel arrangements.This applies to any sensitive information that you give us such as details of any disabilities or dietary requirements. We take full responsibility for ensuring that proper security measures are in place to protect your information.
We may use the information provided by you to contact you about your holiday or to inform you about details of other products and services offered by us. If you believe that we may be storing incorrect details relating to you, please e-mail our webmaster and we will correct them as soon as possible.
Mrs. Shilling, Pamporovo
Andrey, our children's ski instructor was patient, kind, very helpful and caring. Thank you. Also very professional and fun. Kids loved their lessons. (Also Meena was excellent as a snowboarding instructor for my 13 year old son + Stefan too as my ski instructor. Well done.
Mrs. Ferguson, Pamporovo
Been twice this year. Cant wait to go back
Mrs. Willow, Varna Area
Really lovely weather, very good people, very friendly well mannered and really helpful. Food very good. No regrets
Ms. Pearce, Golden Sands
Our stay at the Magnolia Grand Hermitage was excellent could not fault the service or staff. Balkan Holidays also excellent all staff very helpful and friendly. I would definitely recommended Balkan to everyone. Thank you for a lovely holiday.