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In order to process your booking and keep you informed of any relevant information relating to your booking, and to ensure that your travel arrangements run smoothly and meet your requirements we need to collect certain personal details from you.
These can include the names and addresses of any party members, credit/debit card and any special needs/dietary requirements. We must pass the information on to the relevant suppliers of your travel arrangements such as airlines, hotels, transport companies and credit/debit card companies, which may be outside the European Union.
We will not however, pass any information onto any persons that are not responsible for any part of your travel arrangements.This applies to any sensitive information that you give us such as details of any disabilities or dietary requirements. We take full responsibility for ensuring that proper security measures are in place to protect your information.
We may use the information provided by you to contact you about your holiday or to inform you about details of other products and services offered by us. If you believe that we may be storing incorrect details relating to you, please e-mail our webmaster and we will correct them as soon as possible.
Mrs. Williams, Sunny Beach
Excellent holiday, found Bulgarian people very welcoming and helpful + helped to make our holiday a good experience.
Mrs. Carol Agnew, Nessebar
We just returned from our 6th holiday with you to Bulgaria. Just had to say thank you for another wonderful holiday. This was our first time at the Mirage Hotel Nessebar, and because it was so good we booked up five days after our return, for next year. Well done Balkans and thank you once again.
Mr. Bott, Borovets
This was our first family skiing holiday and we had a great time. We had great ski instructors and the reps were friendly and helpful. Thanks very much!
Ms. Shandy, Kranjska Gora
Grand Hotel Prisank
We had a lovely time
Mr. Murray, Sunny Beach
Hotel was superb, staff very helpful, made us feel welcome.