Mrs. McKay, Bansko
Excellent holiday, definitely want to return next year.
Mr. Roy Thomson
My name is Roy Thomson and me and my family recently went skiing through Balkan Holidays to Pamporovo in Bulgaria and stayed at the Snezhanka Hotel. We went from the 19th December untill 26th December 2010.
The reason for my letter is to tell you that you have a fantastic member of staff in Maria who was our rep. She was polite friendly and professional and unlike many reps I have come across on my travels never made false promises, always did what she said she was going to do and provided excellent local knowledge of the area and the people.
She really helped make our Holiday special and gave a very favourable impression of your company. Having worked in a customer service/sales enviroment myself for 20 years I know it is important that posative feedback should be given when someone such as Maria does an excellent Job. She really is a credit too you and I would have no problem in recommending your company on the basis of the service she provided. I hope you will pass on my comments to her as I feel she made a tremendous effort to make our stay so enjoyable.
Well done Maria and a big thank you from Roy, Anne, Tom and George
Mrs. Rodriguez, Pomorie
An excellent holiday, enjoyed by the whole family. It was over far too quickly
Ms. Huxtable, Pamporovo
As always very enjoyable!
Mrs. Pam Sommerville and Diane Corbett, Sunny Beach
Hi, just wanted to say my friend and I stayed at the Boomerang Hotel, Sunny Beach 2 weeks ago and would like to let you know our rep Ros, was brilliant. We don't usually book trips through reps, rather choose to look for ourselves in resort but he wasn't 'pushy' at all and because of that, we did book one with him. He's a credit to Balkan Holidays.
Thanx again, Pam Sommerville and Diane Corbett