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WHERE AM I? HOLIDAY INFORMATION AMENDING OR CANCELLING YOUR HOLIDAY
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Cancelling your holiday
 

In the event of you having to cancel your holiday, the lead passenger must inform Balkan Holidays either by:

  • Recorded delivery letter
  • Email
  • Fax

We can accept no responsibility for cancellation charges arising from correspondence delayed or lost in the mail, therefore it is your responsibility to contact us in our Reservations Department on 0845 130 1114 (local rates) / 0207 543 5555 and ensure we have received your letter/email/fax notifciation.

A cancellation fee will be applicable for all cancellations, the closer the cancellation is to the departure date, the higher the charge will be.  Please see the Booking Conditions for more details.

Customers cannot transfer their deposits to another season and Insurance premiums are not refundable.

We strongly recommend that you take out our holiday insurance, which covers cancellation charges as well as many other holiday contingencies.

PLEASE NOTE

Please ensure that your holiday details are 100% correct before confirming your bookings.

If you are flying on either a Low Cost airline or certain Charter airline, please note that amendments and cancellations are not permitted (the tickets are non-changeable, non-refundable and non-transferable). Therefore in the event of a cancellation, your deposit will not be refunded. Any amendments that need to be made, will result in you having to cancel/forfeit your flight, with the loss of deposit and having to then re-book a new flight incurring the full new flight cost.

Holiday Information Topics
Before You Travel
Our Flights And Flying With Us
At The Airport
Luggage
Travelling With Children
Whilst You Are On Holiday
What's Included And Not Included
Health Concerns
Accommodation
Amending Or Cancelling Your Holiday
Disabled Customers
On Your Return

 

 
     
 
           
Why book with Balkan Holidays   Help   Holiday Information  
Mr. Payne, Nessebar
The food and beverage restaurants and bar quality was always the highest standard and it was en enjoyable experience to visit them. We were also very pleased with the variety offered. The staffs in all areas were caring and professional in their approach to all that they were asked to do and genuine in their approach and interaction with all guests. The hotel and grounds were remarkably clean and hygienic with cleaning seemingly to be a very high priority. The entertainment team were so energetic, fun and throughly nice people who all were so professional. We did have a great holiday and I am certain that we will be back.

Ms. Earl, Borovets
Fully recommend holiday for families and ski beginners.

Mrs. White, Bansko
Holiday overall was good

Mr. Brady, Pamporovo
Ski instructor was brilliant-made the experience a great one

Ms. Bellamy, Golden Sands
Thank you for a truly wonderful holiday!

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