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Cancelling your holiday

In the event of you having to cancel your holiday, the lead passenger must inform Balkan Holidays either by:

  • Recorded delivery letter
  • Email
  • Fax

We can accept no responsibility for cancellation charges arising from correspondence delayed or lost in the mail, therefore it is your responsibility to contact us in our Reservations Department on 0207 543 5555 and ensure we have received your letter/email/fax notifciation.

A cancellation fee will be applicable for all cancellations, the closer the cancellation is to the departure date, the higher the charge will be.  Please see the Booking Conditions for more details.

Customers cannot transfer their deposits to another season and Insurance premiums are not refundable.

We strongly recommend that you take out our holiday insurance, which covers cancellation charges as well as many other holiday contingencies.


Please ensure that your holiday details are 100% correct before confirming your bookings.

If you are flying on either a Low Cost airline or certain Charter airline, please note that amendments and cancellations are not permitted (the tickets are non-changeable, non-refundable and non-transferable). Therefore in the event of a cancellation, your deposit will not be refunded. Any amendments that need to be made, will result in you having to cancel/forfeit your flight, with the loss of deposit and having to then re-book a new flight incurring the full new flight cost.

Holiday Information Topics
Before You Travel
Our Flights And Flying With Us
At The Airport
Travelling With Children
Whilst You Are On Holiday
What's Included And Not Included
Health Concerns
Amending Or Cancelling Your Holiday
Disabled Customers
On Your Return


Why book with Balkan Holidays   Help   Holiday Information  
Mrs. Booker, Borovets
Excellent ski instructor + Snow excellent. Beautiful location.

Mrs. Lashbrook, Sunny Beach
Thoroughly enjoyed ourselves, good weather, good food, great location. Peaceful + relaxing, but good fun for our son. Many thanks

Mr. Tony, Sunny Beach
Great holiday, well worth it! Very friendly people around the resort.

Mr. Gibbs, Borovets
Overall for a family boarding holiday with my three sons we had a great time, despite snow conditions being varied. Our instructor was an excellent coach and guide and related well to the whole group.

Mr. Hall, Sunny Beach
This was our first experience of Bulgaria and we have been well impressed. The hotel was spotlessly clean, the food was plentiful, varied and of high quality. The staff were extremely helpful and the rep in resort was excellent. We will most certainly recommend Balkan Holidays to our friends.

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