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WHERE AM I? HOLIDAY INFORMATION AMENDING OR CANCELLING YOUR HOLIDAY
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Cancelling your holiday
 

In the event of you having to cancel your holiday, the lead passenger must inform Balkan Holidays either by:

  • Recorded delivery letter
  • Email
  • Fax

We can accept no responsibility for cancellation charges arising from correspondence delayed or lost in the mail, therefore it is your responsibility to contact us in our Reservations Department on 0845 130 1114 (local rates) / 0207 543 5555 and ensure we have received your letter/email/fax notifciation.

A cancellation fee will be applicable for all cancellations, the closer the cancellation is to the departure date, the higher the charge will be.  Please see the Booking Conditions for more details.

Customers cannot transfer their deposits to another season and Insurance premiums are not refundable.

We strongly recommend that you take out our holiday insurance, which covers cancellation charges as well as many other holiday contingencies.

PLEASE NOTE

Please ensure that your holiday details are 100% correct before confirming your bookings.

If you are flying on either a Low Cost airline or certain Charter airline, please note that amendments and cancellations are not permitted (the tickets are non-changeable, non-refundable and non-transferable). Therefore in the event of a cancellation, your deposit will not be refunded. Any amendments that need to be made, will result in you having to cancel/forfeit your flight, with the loss of deposit and having to then re-book a new flight incurring the full new flight cost.

Holiday Information Topics
Before You Travel
Our Flights And Flying With Us
At The Airport
Luggage
Travelling With Children
Whilst You Are On Holiday
What's Included And Not Included
Health Concerns
Accommodation
Amending Or Cancelling Your Holiday
Disabled Customers
On Your Return

 

 
     
 
           
Why book with Balkan Holidays   Help   Holiday Information  
Mr. Free, Bansko
Good accommodation, thank you.

Mr. Vosper, Borovets
We have had an excellent holiday. I would highlight the Rila Hotel as very comfortable with most helpful staff and very good facilities including a large warm swimming pool. Our BH rep Ellie was understanding and sympathetic when my son twisted his knee refunding me for activities he could not complete with no fuss.

Mr. Hepworth, Golden Sands
Hotel staff + hotel made the holiday.

Mrs. Dorothy Lawson, Sunny Beach
I have just returned from my 10 day holiday in Bulgaria through Balkan Holidays and would like to thank you and your team for helping make it such a fantastic holiday. My husband and I were very impressed with the Balkan team last year hence the reason for deciding to book with Balkan again this year and we were not disappointed. I found you and your team to be most courteous and helpful whenever I had reason to ask questions prior to our departure and got the feeling that nothing was too much trouble in answering any of my queries. My mind was put at ease as quickly as you possibly could and I left for my holiday with all the knowledge and information I thought I would need. On arrival at Bourgos Airport your representative was easily seen and again, extremely helpful and friendly which set us off on good trend for a good holiday. Our accommodation was at the Klisura Hotel (again where we stayed last year) and we were greeted very warmly and were remembered from the year before which delighted us. Sadly all too soon our 10 days were up however again your team were at the hotel at the time specified to transport us back to Bourgos Airport for our departure home. I have taken the time to write as I would like to be given the opportunity of thanking you all for helping to ensure we had a great holiday. I can certainly assure you that my husband and I will not hesitate in booking through Balkan Holidays again and will be happy to recommend you at every opportunity. Thank you once again for the assistance, kindness and professionalism shown at all times which helped to make a very memorable and happy holiday.

Ms. Boardman, Sunny Beach
Excellent holiday, overall good price and lovely people, will definitely be returning.

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