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Disabled Customers

We aim to ensure that we provide all of our customers, of all ages and abilities, the best holiday experience possible! Although Balkan Holidays are not a specialist disabled holiday company, we welcome customers that may need a little extra assistance.

It is essential that you inform us before you confirm your booking of any medical or physical/mobility needs you have! This is because:

Whilst the accommodation we feature in our brochures and online are obliged to comply with local health and safety standards, and may offer a limited number of specifically adapted disabled rooms and ramps throughout the property, facilities for customers with disabilities will vary from accommodation to accommodation.
There are some charter and low-cost airlines that implement a limit as to the number of disabled passengers and wheelchairs they can transport per flight. There are also airlines that will insist that wheelchairs are carried in the hold, rather than the cabin and will not be held liable for any damage during transit.

If you fail to inform us of your medical or physical/mobility needs prior to confirming your holiday, we can not be held responsible should your chosen accommodation not be suitable or the airline not be able to help and accept your requests. In this unfortunate event it could mean we have to cancel your booking at the loss of deposit or higher, as per our cancellation and amendment policy.

We will do everything we can to assist you with any special requirements you may have, although some of our holidays may not be suitable for clients with specific needs. In this instance, we will help you to find a suitable solution wherever possible.   

We recommend that you complete the “Checklist for Disabled and Less Mobile Passengers” and send it to us at Balkan Holidays, 19 Conduit Street, London, W1S 2BH. This is available Here. Alternatively, you can contact our Reservations Department on 0207 543 5555 who will be happy to provide a copy of this checklist and assist you with any queries you may have.

Holiday Information Topics
Before You Travel
Our Flights And Flying With Us
At The Airport
Travelling With Children
Whilst You Are On Holiday
What's Included And Not Included
Health Concerns
Amending Or Cancelling Your Holiday
Disabled Customers
On Your Return


Why book with Balkan Holidays   Help   Holiday Information  
Mrs. Dorothy Lawson, Sunny Beach
I have just returned from my 10 day holiday in Bulgaria through Balkan Holidays and would like to thank you and your team for helping make it such a fantastic holiday. My husband and I were very impressed with the Balkan team last year hence the reason for deciding to book with Balkan again this year and we were not disappointed. I found you and your team to be most courteous and helpful whenever I had reason to ask questions prior to our departure and got the feeling that nothing was too much trouble in answering any of my queries. My mind was put at ease as quickly as you possibly could and I left for my holiday with all the knowledge and information I thought I would need. On arrival at Bourgos Airport your representative was easily seen and again, extremely helpful and friendly which set us off on good trend for a good holiday. Our accommodation was at the Klisura Hotel (again where we stayed last year) and we were greeted very warmly and were remembered from the year before which delighted us. Sadly all too soon our 10 days were up however again your team were at the hotel at the time specified to transport us back to Bourgos Airport for our departure home. I have taken the time to write as I would like to be given the opportunity of thanking you all for helping to ensure we had a great holiday. I can certainly assure you that my husband and I will not hesitate in booking through Balkan Holidays again and will be happy to recommend you at every opportunity. Thank you once again for the assistance, kindness and professionalism shown at all times which helped to make a very memorable and happy holiday.

Mrs. Agnew
Loved every minute of it. Going back in September if we can get booked. Definitely be back in June 2014.

Mr. Higgs, Sozopol
Great holiday

Mr. George, Bansko
Great resort, all the staff and instructs were brilliant. Those extra touches really help to make the holiday even better.

Mrs. Daniels, Pomorie
Enjoyed holiday very much, second consecutive year we have visited Bulgaria

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