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Disabled Customers

We aim to ensure that we provide all of our customers, of all ages and abilities, the best holiday experience possible! Although Balkan Holidays are not a specialist disabled holiday company, we welcome customers that may need a little extra assistance.

It is essential that you inform us before you confirm your booking of any medical or physical/mobility needs you have! This is because:

Whilst the accommodation we feature in our brochures and online are obliged to comply with local health and safety standards, and may offer a limited number of specifically adapted disabled rooms and ramps throughout the property, facilities for customers with disabilities will vary from accommodation to accommodation.
There are some charter and low-cost airlines that implement a limit as to the number of disabled passengers and wheelchairs they can transport per flight. There are also airlines that will insist that wheelchairs are carried in the hold, rather than the cabin and will not be held liable for any damage during transit.

If you fail to inform us of your medical or physical/mobility needs prior to confirming your holiday, we can not be held responsible should your chosen accommodation not be suitable or the airline not be able to help and accept your requests. In this unfortunate event it could mean we have to cancel your booking at the loss of deposit or higher, as per our cancellation and amendment policy.

We will do everything we can to assist you with any special requirements you may have, although some of our holidays may not be suitable for clients with specific needs. In this instance, we will help you to find a suitable solution wherever possible.   

We recommend that you complete the “Checklist for Disabled and Less Mobile Passengers” and send it to us at Balkan Holidays, 19 Conduit Street, London, W1S 2BH. This is available Here. Alternatively, you can contact our Reservations Department on 0845 130 1114 who will be happy to provide a copy of this checklist and assist you with any queries you may have.

Holiday Information Topics
Before You Travel
Our Flights And Flying With Us
At The Airport
Travelling With Children
Whilst You Are On Holiday
What's Included And Not Included
Health Concerns
Amending Or Cancelling Your Holiday
Disabled Customers
On Your Return


Why book with Balkan Holidays   Help   Holiday Information  
Mr. Jones, Sunny Beach
Our family party of 8 people stayed at the Zvete Hotel in Sunny Beach Bulgaria, this was my 3rd visit to the resort of sunny beach we had a great holiday and would definitley stay at the Zvete Hotel again it was very clean the rooms were the most spacious I've ever stayed in, the food was very good and the staff were friendly, the activity team worked very hard providing entertainment throughout the day and put on a good show every night. Would definitely recommend others to give this hotel a try as I don't think they would be disappointed at all. Thanks for a great holiday hope to return soon.

Ms. Gregory, Borovets
We have all had a fantastic holiday. Thank you

Mr. Davut, Albena
Good flights, no delays. Nikolai was fab

Mr. Harris, Bansko
Kempinski Hotel - excellent. Skiing - very enjoyable. Resort - lively and interesting. Flights - average.

Mr. Goldberg, Albena
Love Albena, personally ideal for elderly. Plenty of seats, people are very kind and helpful.

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