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Flight Extras	Holiday Extras

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WHERE AM I?	HOLIDAY INFORMATION LUGGAGE

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Forgotten Items

Guests who leave items of luggage on the plane or in resort should contact the supplier directly or their insurers.

Balkan Holidays cannot be responsible for items left and can not organise for these items to be sent back to the UK or Ireland.

Holiday Information Topics

Before You Travel
	Ticket On Departure Passports and Visas Foreign & Commonwealth Office UK Airport Parking UK Airport Hotels Paying Your Holiday Balance Your Tickets

Our Flights And Flying With Us
	Summer 2012 Agent Concessions Montreal Convention Winter Agent Concessions Summer 2011 Agent Concessions Comprehensive Flight Offering Pre-book your aircraft seating Emergency Exit Seats Flight delays and compensation Extra Legroom Seats In-flight meals UK Airport Lounges Our flights

At The Airport
	Check-in Times Ticket On Departure Wheelchair Assistance

Luggage
	Excess Baggage Ski Equipment Carriage and Storage Pushchairs and Buggies Delayed Luggage Lost Luggage Damaged Luggage Missing Items Forgotten Items Sports Equipment Luggage Allowance

Travelling With Children
	Child Ages Infants Free Child Places Larger Families Single Parent Savings Children in accommodation Supplements Children travelling alone Passports for children Infants and Children's Safety

Whilst You Are On Holiday
	Balkan Holidays Representative's Dress Code Accommodation Safety Swimming Pool & Beach Safety Excursions Personal Safety Driving Whilst Abroad Construction Work Early and Late Season Holidays Duty Free Health Concerns Acceptable Behaviour

What's Included And Not Included
	What's included in the package holiday price? What's not included in the price?

Health Concerns
	Essential Items To Take With You! Holidays In The Sun Vaccinations Drinking Whilst On Holiday Deep Vein Thrombosis Allergies Travelling While Pregnant

Accommodation
	Exclusive For Balkan Holidays Customers from the UK Twin/three rooms Interconnecting rooms Extra's To Pay Seaside and Seaview rooms Upgrades Apartment Facilities Bathrooms Lifts Dress Code Balkan Holidays Ratings Special Requests Official Ratings Important Note Allocation On Arrival Hotel Meals Check-in / Check-out

Amending Or Cancelling Your Holiday
	Amending your holiday Cancelling your holiday

Disabled Customers
	Disabled Customers

On Your Return
	Complaints Providing Feedback

Why book with Balkan Holidays

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Holiday Information

Mr. King, Sunny Beach
First class with everything, suited us completely.

Ms. Williams, Sozopol
Selena. Fab hotel

Mr. Pinkett, Plat
We would like to thank everyone at the Hotel Orphee for all their help and kindness when I had my accident on Friday October 9th 2009. The reception staff, the Balkan Rep and the dining room staff were all great. We had a great holiday, fabulous country, lovely hotel, super food and wonderful trips.

Mrs. White, Bol
Thank you for the most efficient/well organised holiday we have ever experienced. The transfers in particular went very smoothly (ferry & taxis involved) as we were staying on Bol. We were so impressed !! Even the transfer driver paid the ferry fee and the pick up times were met exactly. We wish to recommend Balkan Holidays to anyone travelling to Croatia and would like to thankyou once again for a brilliant holiday.

Mrs. Carol Agnew, Nessebar
We just returned from our 6th holiday with you to Bulgaria. Just had to say thank you for another wonderful holiday. This was our first time at the Mirage Hotel Nessebar, and because it was so good we booked up five days after our return, for next year. Well done Balkans and thank you once again.

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