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What's not included in the price?

The following is not included in the holiday price:

  • Transportation between your home and the UK airports, porterage to and from check-in desks at the airports and the holiday hotels.
  • The cost of personal items such as laundry, drinks and telephone calls.
  • Costs of visas where required.
  • Holiday insurance.
  • In-flight meals on most of our flights.
  • Use of the air-conditioning in certain hotels.
  • Use of sunbeds, umbrellas and other facilities in the hotel, around the swimming pools and on the beach unless otherwise specified.
  • Use of safety deposit boxes in hotels unless otherwise specified.
  • The use of a cot if required.
  • Use of local resort's transport unless otherwise specified.
  • Direct bookings are subject to a handling fee of 2% on all major Credit Cards and 2.5% when using American Express.
  • Charges made for collection of tickets at your departure airport.
  • Credit card handling fee.
  • Supplements resulting from current unknown taxes and costs, if applicable at the time of your booking.
  • Reimbursement to apartment owners and hoteliers for any damage to their property.
  • The visit of a Balkan Holidays Representative in Web Only hotels. Accommodation Only clients may also not receive a visit.

The following facilities will usually incur a local charge unless otherwise stated in the hotel descriptions:

  • Babysitting
  • Swimming pools and water-slides
  • Sunbeds and parasols
  • Table tennis
  • Pool tables
  • Health centres
  • Safety deposit boxes
  • Entry to discos/night clubs
  • Gym
  • Sauna

In addition, there is usually a small charge to pay for all public toilets, even those located in hotels. Some hotels offer beach / pool towels against a refundable deposit.

Holiday Information Topics
Before You Travel
Our Flights And Flying With Us
At The Airport
Travelling With Children
Whilst You Are On Holiday
What's Included And Not Included
Health Concerns
Amending Or Cancelling Your Holiday
Disabled Customers
On Your Return


Why book with Balkan Holidays   Help   Holiday Information  
Mr. Kinsella, Sunny Beach
Hotel fanatic, resort has something for everyone, highly recommended.

Mrs. Grant, Golden Sands
Had a great holiday in Golden Sands. Thanks!

Mrs. Michelle Rimmington, Pamporovo
Thank you so much for providing such a great family skiing holiday in Pamporovo, Bulgaria in March of this year. We travelled with Balkan Holidays on 23 March and stayed at the Hotel Orlovetz and had a fantastic holiday. It was the first time we had booked with Balkan after being recommended to you by a neighbour and I can assure you we will be booking with you again next year. This ski holiday was the first time we had skied with our children, aged 8 and 5, and we were impressed with the arrangements you had in place to cater for them as they had a ball. Our ski instructor 'Denko' was just fantastic and made the days and lessons great fun and enjoyable. The staff in ski hire shop were always helpful and last but not least Ellie in the Kindergarten was just great with our daughter Sienna when she wasn't skiing. We genuinely felt the Balkan team at Pamporovo went out of their way to be helpful and wanted us to have a great holiday. Acknowledgement must also go to our hard working hotel representative Danko and Salvie who again are both a credit to your company. They went out of their way to provide information and advice and were just what you would hope a representative would be. We have only ever skied in France previously but really feel Bulgaria has so much to offer and we look forward to visiting again. We were originally booked into Hotel Pamporovo but you had to change our hotel as it was the end of season and I am so glad this happened as on reflection Hotel Orlovetz was just fantastic and worth in future paying that little bit more in terms of what they provided. We have recommended Balkan Holiday to friends who weren't sure about Bulgaria but who I am sure will now consider based on our recent experience. Hopefully we will be going back to Pamporovo with Balkan next year so keep up the great work. Thank you once again for a great holiday, with good facilities at a good price we had a fantastic time.

Mrs. Pam Sommerville and Diane Corbett, Sunny Beach
Hi, just wanted to say my friend and I stayed at the Boomerang Hotel, Sunny Beach 2 weeks ago and would like to let you know our rep Ros, was brilliant. We don't usually book trips through reps, rather choose to look for ourselves in resort but he wasn't 'pushy' at all and because of that, we did book one with him. He's a credit to Balkan Holidays. Thanx again, Pam Sommerville and Diane Corbett

Mr. Blair, Nessebar
Thoroughly enjoyed it would love to go again.

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