Holiday Information: Lost Luggage - UK tour operator offering Beach, Skiing, Lakes and Mountains holidays in Bulgaria Croatia Slovenia Montenegro Romania

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Featured Holidays	by Activity	by Type

Beach Holidays	Cruises & Coach Tours	All Inclusive
Lakes & Mountains	Spa & Wellness	Package Holidays
City Breaks	Golfing Breaks	Self-catering
Short Breaks	Activity Holidays	Budget Holidays
	Wedding	Luxury Holidays
		Young & Lively
		Spice of Life
		Family Holidays
		Single Holidays
		Group Holidays
		Tailor-made Holidays

Featured Holidays	by Activity	by Type

Ski & Snowboard holidays	Learn to ski/board	Winter 2013/14
Weekend getaways	Spa & Wellness	All Inclusive & Full Board
City Breaks	Weddings	Package Holidays
		Self Catering
		Group holidays



All Hotels	Spa & Wellness
Ski & Snowboard	Budget
City	Young & Lively
Self Catering	Golf
Luxury

Flights	by departure airports

All Flights	Aberdeen	Belfast
Summer Flights	Birmingham	Bristol
Winter Flights	Bristol	Cardiff
	Doncaster/Sheffield	East Midlands
	Edinburgh	Exeter
	Glasgow	Humberside
	Leeds/Bradford	London Gatwick
	London Heathrow	London Luton
	London Stansted	Manchester
	Newcastle	Norwich

Flight Extras	Holiday Extras

On-Board Catering	Travel Insurance
Extra Luggage Allowance	UK Airport Lounges
Pre Book Your Seats	Car Hire
Carriage and Storage for Sports Equipment	UK Airport Parking
Extra Legroom Seats	UK Airport Hotels



All Destinations
Bulgaria
Croatia
Slovenia
Montenegro
Romania


WHERE AM I?	HOLIDAY INFORMATION LUGGAGE

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Lost Luggage

In the unfortunate and unlikely event that your luggage is lost, you are encouraged to make a claim.

Do not leave the airport until you have informed the handling agent and have completed a Property Irregularity Report (PIR).

Like all airlines, we have limited liability to deal with this situation, as per the Montreal Convention. We recommend that you make a claim through your travel insurance, as they will undoubtedly offer a higher level of cover.

However, if you do wish to pursue your claim please contact the Customer Services Department either by:

POST

Balkan Holidays Ltd
Sofia House
19 Conduit Street
W1S 2BH
London, UK

custservices@balkanholidays.co.uk

Holiday Information Topics

Before You Travel
	Ticket On Departure Passports and Visas Foreign & Commonwealth Office UK Airport Parking UK Airport Hotels Paying Your Holiday Balance Your Tickets

Our Flights And Flying With Us
	Summer 2012 Agent Concessions Montreal Convention Winter Agent Concessions Summer 2011 Agent Concessions Comprehensive Flight Offering Pre-book your aircraft seating Emergency Exit Seats Flight delays and compensation Extra Legroom Seats In-flight meals UK Airport Lounges Our flights

At The Airport
	Check-in Times Ticket On Departure Wheelchair Assistance

Luggage
	Excess Baggage Ski Equipment Carriage and Storage Pushchairs and Buggies Delayed Luggage Lost Luggage Damaged Luggage Missing Items Forgotten Items Sports Equipment Luggage Allowance

Travelling With Children
	Child Ages Infants Free Child Places Larger Families Single Parent Savings Children in accommodation Supplements Children travelling alone Passports for children Infants and Children's Safety

Whilst You Are On Holiday
	Balkan Holidays Representative's Dress Code Accommodation Safety Swimming Pool & Beach Safety Excursions Personal Safety Driving Whilst Abroad Construction Work Early and Late Season Holidays Duty Free Health Concerns Acceptable Behaviour

What's Included And Not Included
	What's included in the package holiday price? What's not included in the price?

Health Concerns
	Essential Items To Take With You! Holidays In The Sun Vaccinations Drinking Whilst On Holiday Deep Vein Thrombosis Allergies Travelling While Pregnant

Accommodation
	Exclusive For Balkan Holidays Customers from the UK Twin/three rooms Interconnecting rooms Extra's To Pay Seaside and Seaview rooms Upgrades Apartment Facilities Bathrooms Lifts Dress Code Balkan Holidays Ratings Special Requests Official Ratings Important Note Allocation On Arrival Hotel Meals Check-in / Check-out

Amending Or Cancelling Your Holiday
	Amending your holiday Cancelling your holiday

Disabled Customers
	Disabled Customers

On Your Return
	Complaints Providing Feedback

Why book with Balkan Holidays

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Holiday Information

Mrs. Roeland, Albena
Another excellent holiday in Albena

Mrs. Acomb-Court, Dubrovnik Riviera
Very good service all round

Mrs. Russel-Wong, Albena
Booking a holiday through Balkan Holidays is excellent service. Very prompt deliver of tickets, etc

Mr. Allsop, Golden Sands
The Bulgarian people were very friendly. Golden Sands was beautiful! Would go again.

Mr. Giles, Korcula
Having just returned to Scotland after my two week holiday in the Hotel Marko Polo, Korcula ( Croatia ), I e-mail you to thank you and all your staff for such a wonderful holiday. The holiday was completely problem free and I find it hard to see how my wife and I could have enjoyed the holiday any more. I would be grateful if you would forward our appreciation to the staff in the hotel for everything that they did to ensure we had an excellent holiday in Korcula. You can be assured that I will let all my friends know about the excellence of Hotel Marko Polo in Korcula.

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