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Providing Feedback

On your return flight, you will have the opportunity to fill out a Customer Satisfaction Questionnaire. We encourage as many customers to fill these out as possible.

These questionnaires help us to understand:

  • what we do well, so we can keep doing it
  • areas where we can improve.

If you would like to send us any further comments and feedback, you can do this by:


Please ensure you provide as much information as possible, including your booking reference and holiday dates.

Balkan Holidays Ltd
Sofia House
19 Conduit Street
W1S 2BH, London, UK

Holiday Information Topics
Before You Travel
Our Flights And Flying With Us
At The Airport
Travelling With Children
Whilst You Are On Holiday
What's Included And Not Included
Health Concerns
Amending Or Cancelling Your Holiday
Disabled Customers
On Your Return


Why book with Balkan Holidays   Help   Holiday Information  
Mr. Turner, Sunny Beach
Very impressed with the friendly and helpful staff and people in the resort, all in all a very enjoyable holiday and will return.

Ms. Cox, Nessebar
Cant wait to return to Bulgaria, very friendly people who cater for all age groups

Mr. Bott, Borovets
This was our first family skiing holiday and we had a great time. We all had great instructors and the reps were friendly and helpful. Thanks very much.

Ms. Davidson
Overall we had a great holiday

Mr. Scott, Sunny Beach
Thoroughly enjoyable, will be recommending to friends and family.

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