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Providing Feedback

On your return flight, you will have the opportunity to fill out a Customer Satisfaction Questionnaire. We encourage as many customers to fill these out as possible.

These questionnaires help us to understand:

  • what we do well, so we can keep doing it
  • areas where we can improve.

If you would like to send us any further comments and feedback, you can do this by:


Please ensure you provide as much information as possible, including your booking reference and holiday dates.

Balkan Holidays Ltd
Sofia House
19 Conduit Street
W1S 2BH, London, UK

Holiday Information Topics
Before You Travel
Our Flights And Flying With Us
At The Airport
Travelling With Children
Whilst You Are On Holiday
What's Included And Not Included
Health Concerns
Amending Or Cancelling Your Holiday
Disabled Customers
On Your Return


Why book with Balkan Holidays   Help   Holiday Information  
Mrs. Williams, Pamporovo
The snowboard instructor was brilliant! Much better than the ones in England. Helped us master turns.

Mrs. Dorothy Lawson, Sunny Beach
I have just returned from my 10 day holiday in Bulgaria through Balkan Holidays and would like to thank you and your team for helping make it such a fantastic holiday. My husband and I were very impressed with the Balkan team last year hence the reason for deciding to book with Balkan again this year and we were not disappointed. I found you and your team to be most courteous and helpful whenever I had reason to ask questions prior to our departure and got the feeling that nothing was too much trouble in answering any of my queries. My mind was put at ease as quickly as you possibly could and I left for my holiday with all the knowledge and information I thought I would need. On arrival at Bourgos Airport your representative was easily seen and again, extremely helpful and friendly which set us off on good trend for a good holiday. Our accommodation was at the Klisura Hotel (again where we stayed last year) and we were greeted very warmly and were remembered from the year before which delighted us. Sadly all too soon our 10 days were up however again your team were at the hotel at the time specified to transport us back to Bourgos Airport for our departure home. I have taken the time to write as I would like to be given the opportunity of thanking you all for helping to ensure we had a great holiday. I can certainly assure you that my husband and I will not hesitate in booking through Balkan Holidays again and will be happy to recommend you at every opportunity. Thank you once again for the assistance, kindness and professionalism shown at all times which helped to make a very memorable and happy holiday.

Mr. Lovering, Bansko
Ski school and instructors were all very well spoken, polite and very helpful with both our children and took time to teach them to ski.

Mr. King, Sunny Beach
First class with everything, suited us completely.

Mr. Williams, Bansko
Fantastic holiday, great location, staff and service. Looking forward to the next one.

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