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Delayed Luggage

In the unfortunate case that your luggage is delayed:

Do not leave the airport until you have informed the handling agent and have completed a Property Irregularity Report (PIR).

Keep you PIR safe, with your tickets, baggage receipts and any other relevant travel documents.

Once we have located your baggage, we will inform you straight away and ensure it is sent to the address you have written on the PIR.

If you luggage is delayed on your outbound journey please ensure you keep receipt for any emergency purchases you make, so that you can forward them to your travel insurer on your return

Claims for delayed luggage must be made within 21 days.

Holiday Information Topics

Before You Travel
	Ticket On Departure Passports and Visas Foreign & Commonwealth Office UK Airport Parking UK Airport Hotels Paying Your Holiday Balance Your Tickets

Our Flights And Flying With Us
	Summer 2012 Agent Concessions Montreal Convention Winter Agent Concessions Summer 2011 Agent Concessions Comprehensive Flight Offering Pre-book your aircraft seating Emergency Exit Seats Flight delays and compensation Extra Legroom Seats In-flight meals UK Airport Lounges Our flights

At The Airport
	Check-in Times Ticket On Departure Wheelchair Assistance

Luggage
	Excess Baggage Ski Equipment Carriage and Storage Pushchairs and Buggies Delayed Luggage Lost Luggage Damaged Luggage Missing Items Forgotten Items Sports Equipment Luggage Allowance

Travelling With Children
	Child Ages Infants Free Child Places Larger Families Single Parent Savings Children in accommodation Supplements Children travelling alone Passports for children Infants and Children's Safety

Whilst You Are On Holiday
	Balkan Holidays Representative's Dress Code Accommodation Safety Swimming Pool & Beach Safety Excursions Personal Safety Driving Whilst Abroad Construction Work Early and Late Season Holidays Duty Free Health Concerns Acceptable Behaviour

What's Included And Not Included
	What's included in the package holiday price? What's not included in the price?

Health Concerns
	Essential Items To Take With You! Holidays In The Sun Vaccinations Drinking Whilst On Holiday Deep Vein Thrombosis Allergies Travelling While Pregnant

Accommodation
	Exclusive For Balkan Holidays Customers from the UK Twin/three rooms Interconnecting rooms Extra's To Pay Seaside and Seaview rooms Upgrades Apartment Facilities Bathrooms Lifts Dress Code Balkan Holidays Ratings Special Requests Official Ratings Important Note Allocation On Arrival Hotel Meals Check-in / Check-out

Amending Or Cancelling Your Holiday
	Amending your holiday Cancelling your holiday

Disabled Customers
	Disabled Customers

On Your Return
	Complaints Providing Feedback

Why book with Balkan Holidays

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Holiday Information

Mrs. Carroll, Nessebar
I would like to thank you for my wonderful holiday. I couldn't fault anything, the hotel was superb, clean, staff was efficient and friendly. We had the best view in the world from our balcony. I never felt the need to write and thank any company before. Once again thank you.

Ms. Williams, Sozopol
Selena. Fab hotel

Ms. Elizabeth, Sunny Beach
The staff on the place were well dressed, very polite and very helpful.

Mrs. Williams, Bourgas Area
Price of food/goods, excellent

Mr. Walker, Lake Bohinj
Our holiday was to Lake Bohinj, Hotel Jezero for 10 days, ending on 2nd July 2011. We flew with Adria Airways both ways and the flights were excellent, on time, very comfortable planes (CRJ 900), plenty of luggage allowance and in flight snacks/drinks provided. We were half board at the Hotel Jezero on the Lake side. We were going to do some walking and the Jezero was a very good base for this activity. The room was very comfortable, Hotel Facilities very good, good choice of food. The local people were friendly and helpful and in general we had an excellent holiday and would not hesitate in coming back to the Jezero.

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