We welcome any feedback our customers may have about our holidays!
All our customers have the opportunity to fill out a Customer Satisfaction Questionnaire. These questionnaires are then analysed, to help us understand:
what we do well, so we can keep doing it!
areas where we can improve.
Please, spend some time reading some of the comments we have received!
Would love to go back for sun, sea and dining.
Mr. Forester
Truly excellent. Difficult to find fault at all. Hotel was superb, food & drinks top class. Weather glorious Ms. Kizova was extremely nice and helpful.
Mrs. Brany
The best holiday since my last one. It was like a sunny dream that didn't want to end. Bulgaria has stolen my heart, Molya.
Mr. Dennison
Once again enjoyed our holiday to Bulgaria
Mrs. McNeily
The rep in hotel was 1st class. Well done
Ms. Angelo
Bulgaria is a beautiful country, whether you need to relax or have a good night entertainment, it caters for everyone and especially families, I would recommend Bulgaria.
Mr. Raven
This was by far the best holiday we have ever had and that includes Turkey, Switzerland, Italy. Poland, Cyprus, Tunisia and many more
Mr. Croana
Just to let you know that we returned from our holiday yesterday and we all had an absolutely amazing time.
None of us had been on this type of holiday before but we would definately go back. The location, hotel, slopes etc were all fantastic! Lots of thanks to Balkan Holidays from all of us.
Mrs. Morgan
For Nikolay, Thank you very much for all your help, it's much appreciated. Thank you for being our rep, you've made our stay an enjoyable one. We've had a great week.
Ms. Barker
Thank you so much for providing such a great family skiing holiday in Pamporovo, Bulgaria in March of this year. We travelled with Balkan Holidays on 23 March and stayed at the Hotel Orlovetz and had a fantastic holiday.
It was the first time we had booked with Balkan after being recommended to you by a neighbour and I can assure you we will be booking with you again next year.
This ski holiday was the first time we had skied with our children, aged 8 and 5, and we were impressed with the arrangements you had in place to cater for them as they had a ball. Our ski instructor 'Denko' was just fantastic and made the days and lessons great fun and enjoyable. The staff in ski hire shop were always helpful and last but not least Ellie in the Kindergarten was just great with our daughter Sienna when she wasn't skiing. We genuinely felt the Balkan team at Pamporovo went out of their way to be helpful and wanted us to have a great holiday.
Acknowledgement must also go to our hard working hotel representative Danko and Salvie who again are both a credit to your company. They went out of their way to provide information and advice and were just what you would hope a representative would be.
We have only ever skied in France previously but really feel Bulgaria has so much to offer and we look forward to visiting again.
We were originally booked into Hotel Pamporovo but you had to change our hotel as it was the end of season and I am so glad this happened as on reflection Hotel Orlovetz was just fantastic and worth in future paying that little bit more in terms of what they provided.
We have recommended Balkan Holiday to friends who weren't sure about Bulgaria but who I am sure will now consider based on our recent experience. Hopefully we will be going back to Pamporovo with Balkan next year so keep up the great work.
Thank you once again for a great holiday, with good facilities at a good price we had a fantastic time.
Mrs. Michelle Rimmington
Thoroughly enjoyed my stay in Golden Sands. The people are very kind and friendly and nothing is ever too much trouble. Excellent
Mrs. Partridge
At this was our first holiday to Bulgaria we did not know what to expect but we were pleasantly surprised, loved the Golden Sands resort and would come again.
Mrs. Edinburgh
The Bulgarian people were very friendly. Golden Sands was beautiful! Would go again.
Mr. Allsop
Thank you for a truly wonderful holiday!
Ms. Bellamy
The hotel was excellent, the staff made it a very pleasant place to be.
Mr. Rivers
Thank you for the most efficient/well organised holiday we have ever experienced. The transfers in particular went very smoothly (ferry & taxis involved) as we were staying on Bol. We were so impressed !! Even the transfer driver paid the ferry fee and the pick up times were met exactly. We wish to recommend Balkan Holidays to anyone travelling to Croatia and would like to thankyou once again for a brilliant holiday.
Mrs. White
Lovely holiday, enjoyed every minute. Great for all ages-Great scenery, friendly people- Highly recommend it
Ms. Stokes
Hotel Cavtat was the perfect setting for my holiday which I enjoyed so much. Everything about this holiday was excellent. Thanks Balkan for a great package.
Mrs. King
Very peaceful resort. Hotel and resort very clean and quiet (excellent)
Mr. Miller
The holiday location was fantastic. The hotel was excellent. Top service. You could not want a better time
Ms. Bristol
We were delighted with our hotel move to Hotel Marcopolo and the room and had a fantastic holiday. We enjoyed our stay so much we are considering to return to the same hotel next year.
Mr. Noakes
Having just returned to Scotland after my two week holiday in the Hotel Marko Polo, Korcula ( Croatia ), I e-mail you to thank you and all your staff for such a wonderful holiday. The holiday was completely problem free and I find it hard to see how my wife and I could have enjoyed the holiday any more. I would be grateful if you would forward our appreciation to the staff in the hotel for everything that they did to ensure we had an excellent holiday in Korcula.
You can be assured that I will let all my friends know about the excellence of Hotel Marko Polo in Korcula.
Mr. Giles
We would like to thank everyone at the Hotel Orphee for all their help and kindness when I had my accident on Friday October 9th 2009.
The reception staff, the Balkan Rep and the dining room staff were all great.
We had a great holiday, fabulous country, lovely hotel, super food and wonderful trips.
Mr. Pinkett
Just wanted to feedback on holiday we took with you to Aleksander Apartments in Budva. My family really enjoyed the experience - comfortable rooms, friendly and helpful staff, lots to do for the kids. The hotel pool was lovely, the beach and promenade full of interest and old town nice to walk around. We would definitely come back again. Thanks to you and the staff at hotel.
Mr. Cunningham
Our holiday was to Lake Bohinj, Hotel Jezero for 10 days, ending on 2nd July 2011.
We flew with Adria Airways both ways and the flights were excellent, on time, very comfortable planes (CRJ 900), plenty of luggage allowance and in flight snacks/drinks provided.
We were half board at the Hotel Jezero on the Lake side. We were going to do some walking and the Jezero was a very good base for this activity. The room was very comfortable, Hotel Facilities very good, good choice of food. The local people were friendly and helpful and in general we had an excellent holiday and would not hesitate in coming back to the Jezero.
Mr. Walker
