We welcome any feedback our customers may have about their holiday!
All our customers have the opportunity to fill out a Customer Satisfaction Questionnaire. These questionnaires are then analysised, to help us to understand:
what we do well, so we can keep doing it!
areas where we can improve.
Please, spend some time reading some of the comments we have been given!
Would love to go back for sun, sea and dining. Mr. Forester
Truly excellent. Difficult to find fault at all. Hotel was superb, food & drinks top class. Weather glorious Ms. Kizova was extremely nice and helpful. Mrs. Brany
The best holiday since my last one. It was like a sunny dream that didn't want to end. Bulgaria has stolen my heart, Molya. Mr. Dennison
Once again enjoyed our holiday to Bulgaria Mrs. McNeily
The rep in hotel was 1st class. Well done Ms. Angelo
Hotel was excellent value and resort is very good. I am very impressed with BH and will use you again next year (This is my 2nd time with Balkan) Mr. Danone
Very enjoyable holiday. Good value for money Mr. Bondena
Bansko has improved since last year Mr. Smith
Really enjoyed it. Internet based comments (Tripadvisor.com) meant we went with limited expectations. We were very pleasantly surprised. Ms. Faberij
Excellent resort and hotel. Exceeded our expectations, food was very good and all staff friendly and helpful. Mrs. Uno
Our first skiing holiday. Excellent hotel, enjoyed our first experience of skiing. Thoroughly enjoyed being with our close family. Will certainly go skiing again. Ms. Richrads
Overall we had a great time and enjoyed our stay in Bulgaria Ms. Nicholson
I would like to praise in the hotel Elina. They were so helpful and pleasant, nothing was a trouble. Mrs. Roberts
Ski instructor Nasko is excellent, best ski instructor ever. Will come back just to see him and have more ski fun. Mrs. Wood
Snow shack staff superb. The ski instructor was wicked. Ms. Armstrong
Impressed with Balkan. Had a great holiday and will come back very soon Ms. McCauley
I am nearly 60 years of age and this is the most wonderful holiday I have ever had. It was pure magic, absolutely wonderful. A first class holiday. Every aspect of holiday was of very high standard Mrs. Burrows
Thoroughly enjoyed my stay in Golden Sands. The people are very kind and friendly and nothing is ever too much trouble. Excellent Mrs. Partridge
At this was our first holiday to Bulgaria we did not know what to expect but we were pleasantly surprised, loved the Golden Sands resort and would come again. Mrs. Edinburgh
The Bulgarian people were very friendly. Golden Sands was beautiful! Would go again. Mr. Allsop
Thank you for a truly wonderful holiday! Ms. Bellamy
The hotel was excellent, the staff made it a very pleasant place to be. Mr. Rivers
Lovely holiday, enjoyed every minute. Great for all ages-Great scenery, friendly people- Highly recommend it Ms. Stokes
Hotel Cavtat was the perfect setting for my holiday which I enjoyed so much. Everything about this holiday was excellent. Thanks Balkan for a great package. Mrs. King
Very peaceful resort. Hotel and resort very clean and quiet (excellent) Mr. Miller
The holiday location was fantastic. The hotel was excellent. Top service. You could not want a better time Ms. Bristol
We were delighted with our hotel move to Hotel Marcopolo and the room and had a fantastic holiday. We enjoyed our stay so much we are considering to return to the same hotel next year. Mr. Noakes
Having just returned to Scotland after my two week holiday in the Hotel Marko Polo, Korcula ( Croatia ), I e-mail you to thank you and all your staff for such a wonderful holiday. The holiday was completely problem free and I find it hard to see how my wife and I could have enjoyed the holiday any more. I would be grateful if you would forward our appreciation to the staff in the hotel for everything that they did to ensure we had an excellent holiday in Korcula. You can be assured that I will let all my friends know about the excellence of Hotel Marko Polo in Korcula. Mr. Giles
We would like to thank everyone at the Hotel Orphee for all their help and kindness when I had my accident on Friday October 9th 2009. The reception staff, the Balkan Rep and the dining room staff were all great. We had a great holiday, fabulous country, lovely hotel, super food and wonderful trips. Mr. Pinkett
My family really enjoyed the experience - comfortable rooms, friendly and helpful staff, lots to do for the kids. The hotel pool was lovely, the beach and promenade full of interest and old town nice to walk around. We would definitely come back again. Thanks to you and the staff at hotel. Mr. Cunnningham
Just wanted to feedback on holiday we took with you to Aleksander Apartments in Budva. My family really enjoyed the experience - comfortable rooms, friendly and helpful staff, lots to do for the kids. The hotel pool was lovely, the beach and promenade full of interest and old town nice to walk around. We would definitely come back again. Thanks to you and the staff at hotel. Mr. Cunningham
