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Our Customer Reviews

We welcome any feedback our customers may have about our holidays!

All our customers have the opportunity to fill out a Customer Satisfaction Questionnaire. These questionnaires are then analysed, to help us understand:

  • what we do well, so we can keep doing it!
  • areas where we can improve.

Please, spend some time reading some of the comments we have received!

See Reviews for:

  • " can't wait to go back next year"
    Mr. D'angelo
  • "We had a really good holiday and flight. Thank you very much."
    Ms. Jackson
  • "A very clean and beautiful place."
    Mrs. Angus
  • "Excellent holiday. Would go back again"
    Mr. Ipkiss
  • "We just enjoyed it very much. Complete chill out"
    Mr. Hepburn
  • "Very enjoyable holiday. Good value for money"
    Mr. Bondena
  • "Bansko has improved since last year"
    Mr. Smith
  • "Like Bansko so much we are thinking of buying property there"
    Mrs. Moore
  • "This was our 1st skiing holiday. It was far better than we ever imagined - Thank You"
    Ms. Deltarino
  • "Really enjoyed it. Internet based comments ( meant we went with limited expectations. We were very pleasantly surprised."
    Ms. Faberij
  • "Grand Hotel Prisank We had a lovely time"
    Ms. Shandy
  • "Very enjoyable, good value for money."
    Mr. Abbot
  • "Very happy overall. Great holiday which exceeded my expectations. Will recommend."
    Ms. Barber
  • "The holiday as a whole was fantastic."
    Ms. Leaden
  • "Holiday was great, value for money."
    Ms. Wales
  • "Very enjoyable holiday. Hotel was lovely, resort excellent"
    Mr. Crawford
  • "A good first resort for people new to skiing/snowboarding"
    Ms. Barton
  • "My family really enjoyed the experience - comfortable rooms, friendly and helpful staff, lots to do for the kids. The hotel pool was lovely, the beach and promenade full of interest and old town nice to walk around. We would definitely come back again. Thanks to you and the staff at hotel."
    Mr. Cunnningham
  • "Just wanted to feedback on holiday we took with you to Aleksander Apartments in Budva. My family really enjoyed the experience - comfortable rooms, friendly and helpful staff, lots to do for the kids. The hotel pool was lovely, the beach and promenade full of interest and old town nice to walk around. We would definitely come back again. Thanks to you and the staff at hotel."
    Mr. Cunningham
  • "Our first skiing holiday. Excellent hotel, enjoyed our first experience of skiing. Thoroughly enjoyed being with our close family. Will certainly go skiing again."
    Ms. Richrads
  • "Overall we had a great time and enjoyed our stay in Bulgaria"
    Ms. Nicholson
  • "Our rep was amazing. He made the trip easier and more enjoyable"
    Mrs. Morris
  • "I would like to praise in the hotel Elina. They were so helpful and pleasant, nothing was a trouble."
    Mrs. Roberts
  • "Ski instructor Nasko is excellent, best ski instructor ever. Will come back just to see him and have more ski fun."
    Mrs. Wood
  • "Thank you for flight, very helpful and hope to see you again soon."
    Mr. Clarke
  • "We were pleasantly surprised by both Hotel Fenix and Sunny Beach. We will return"
    Mr. Field
  • "Hotel very clean and staff lovely."
    Ms. Stotter
  • "Enjoyable."
    Mrs. Smith
  • "Very enjoyable."
    Mr. English
  • "An enjoyable holiday."
    Mr. Redman
  • "Really enjoyed holiday in Bulgaria. First time and will be back to the same place, Nessebur."
    Mrs. Atkins
  • "Excellent holiday in every way. Best holiday ever abroad."
    Mr. Strong
  • "Excellent hotel and friendly hard-working staff, a very enjoyable holiday and will return in the future."
    Mr. Grant
  • "Excellent pirate cruise, nice resort and the kids club was an excellent experience, it was fab."
    Mrs. Vickers
  • "We had a really good relaxing holiday in Sozopol, and will come back again."
    Mr. Turner
  • "Thank you for a great holiday, we did not want to leave."
    Mr. Redford
  • "Excellent value, good all round holiday."
    Mrs. Chalmers
  • "Excellent holiday, resort and hotel. Good value for money"
    Mr. Palmer
  • "Selena. Fab hotel"
    Ms. Williams
  • "Thoroughly enjoyed my stay in Golden Sands. The people are very kind and friendly and nothing is ever too much trouble. Excellent"
    Mrs. Partridge
  • "At this was our first holiday to Bulgaria we did not know what to expect but we were pleasantly surprised, loved the Golden Sands resort and would come again."
    Mrs. Edinburgh
  • "The Bulgarian people were very friendly. Golden Sands was beautiful! Would go again."
    Mr. Allsop
  • "Thank you for a truly wonderful holiday!"
    Ms. Bellamy
  • "The hotel was excellent, the staff made it a very pleasant place to be."
    Mr. Rivers
  • "Bulgarian people so lovely and helpful, a pleasure to be in their company."
    Mr. Digby
  • "Excellent holiday, 18 years in same resort."
    Mr. Hall
  • "We really enjoyed our holiday, and will come again."
    Mr. Robinison
  • "Good weather, nice resort & nice hotel"
    Ms. Weisz
  • "St Konstantin remains a favourite destination. We hope it will not be over developed in the future"
    Mrs. Donaldson
  • "Thank you for a good holiday"
    Mr. Sanderson
  • "Lovely holiday, enjoyed every minute. Great for all ages-Great scenery, friendly people- Highly recommend it"
    Ms. Stokes
  • "Hotel Cavtat was the perfect setting for my holiday which I enjoyed so much. Everything about this holiday was excellent. Thanks Balkan for a great package."
    Mrs. King
  • "Very peaceful resort. Hotel and resort very clean and quiet (excellent)"
    Mr. Miller
  • "The holiday location was fantastic. The hotel was excellent. Top service. You could not want a better time"
    Ms. Bristol
  • "First Class Hotel"
    Mrs. Graham
  • "We really enjoyed the holiday. Hotel + weather great, people friendly. Dubrovnik + Croatia, beautiful."
    Ms. Chivers
  • "The holiday was a delight with everything running very smoothly. Hotel and staff most pleasant"
    Ms. Atlee
  • "Everything went smoothly. A wonderful holiday"
    Mr. Maltby
  • "Balkan were outstanding from start to finish. You're a credit to the travel industry"
    Mrs. Ross
  • "Balkan Holidays were excellent in every aspect of our holiday."
    Mrs. Young
  • "One of the best and most relaxing holidays we have had."
    Mr. Khan
  • "Very good service all round"
    Mrs. Acomb-Court
  • "The food in the hotel was fine, the staff was very friendly in the restaurant, and I want to single out Katerina Fusic, who was always very attentive and sociable, making us feel welcome. A very good amabassador, I will write to the manager.The animation team was very good, my daughter Vivien had a great time at the Kids club. Thank you"
    Mr. Grey
  • "All in all a very good holiday. Could not fault light or accommodation. Would recommend to anyone."
    Mrs. Mansfield
  • "Would love to go back for sun, sea and dining."
    Mr. Forester
  • "Truly excellent. Difficult to find fault at all. Hotel was superb, food & drinks top class. Weather glorious Ms. Kizova was extremely nice and helpful."
    Mrs. Brany
  • "The best holiday since my last one. It was like a sunny dream that didn't want to end. Bulgaria has stolen my heart, Molya."
    Mr. Dennison
  • "Once again enjoyed our holiday to Bulgaria"
    Mrs. McNeily
  • "The rep in hotel was 1st class. Well done"
    Ms. Angelo
  • "Good hotel, excellent location. Good staff"
    Mrs. Cook
  • "Really lovely weather, very good people, very friendly well mannered and really helpful. Food very good. No regrets"
    Mrs. Willow
  • "Best holiday ever"
    Mr. Jacobs
  • "Varna (and Bulgaria) is an excellent place for anyone to visit. Very friendly and helpful people"
    Ms. Newmarket
  • "Area overall nice and peaceful"
    Mr. Suffolk
  • "Top holiday"
    Ms. Bigby
  • "Our rep in Albena, Nicolai was wonderful. Could not be faulted"
    Mr. Nicolaas
  • "Bulgaria a beautiful country. Rep from hotel excellent."
    Ms. Daimler
  • "Overall an excellent holiday"
    Ms. Summerson
  • "Another excellent holiday in Albena"
    Mrs. Roeland
  • "Thank you for a lovely holiday"
    Ms. Kay
  • "Price of food/goods, excellent"
    Mrs. Williams
  • "Excellent hotel, friendly staff and good resort for kids"
    Mrs. Stevens
  • "Brilliant. Never had a holiday that was so well provided by a travel company"
    Ms. Willis
  • " Having just returned to Scotland after my two week holiday in the Hotel Marko Polo, Korcula ( Croatia ), I e-mail you to thank you and all your staff for such a wonderful holiday. The holiday was completely problem free and I find it hard to see how my wife and I could have enjoyed the holiday any more. I would be grateful if you would forward our appreciation to the staff in the hotel for everything that they did to ensure we had an excellent holiday in Korcula. You can be assured that I will let all my friends know about the excellence of Hotel Marko Polo in Korcula."
    Mr. Giles
  • "We were delighted with our hotel Hotel Marcopolo and the room and had a fantastic holiday. We enjoyed our stay so much we are considering to return to the same hotel next year."
    Mr. Noakes
  • "Thank you for the most efficient/well organised holiday we have ever experienced. The transfers in particular went very smoothly (ferry & taxis involved) as we were staying on Bol. We were so impressed !! Even the transfer driver paid the ferry fee and the pick up times were met exactly. We wish to recommend Balkan Holidays to anyone travelling to Croatia and would like to thankyou once again for a brilliant holiday."
    Mrs. White
  • "Our holiday was to Lake Bohinj, Hotel Jezero for 10 days, ending on 2nd July 2011. We flew with Adria Airways both ways and the flights were excellent, on time, very comfortable planes (CRJ 900), plenty of luggage allowance and in flight snacks/drinks provided. We were half board at the Hotel Jezero on the Lake side. We were going to do some walking and the Jezero was a very good base for this activity. The room was very comfortable, Hotel Facilities very good, good choice of food. The local people were friendly and helpful and in general we had an excellent holiday and would not hesitate in coming back to the Jezero."
    Mr. Walker
  • "This is the best holiday service in the world. Everything is so perfect. If we could afford it we would travel there every month. We would definitely live in Bulgaria in the future. We won't fly with anyone else."
    Mr. Barrett